Evaluasi Mutu Pelayanan Puskesmas Terakreditasi Berdasarkan Indeks Kepuasan Masyarakat Di Kabupaten Karawang

Ayudia, Selly; Nadeak, Banuara; Suyaman, Dede Jajang

doi:10.36418/syntax-literate.v6i6.2340

Cited by 5 publications

(4 citation statements)

References 1 publication

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“…The assessment of academics' success can be gauged by their proficiency in generating scientific work or publications, contributions to research domains, aptitude for delivering presentations, teaching effectiveness, and community service engagement. Suggests a correlation exists between academic performance and five crucial factors in public service performance (Ayudia et al, 2021). Firstly, it is essential to examine the extent to which academic success is accurately represented by creating scientific articles, presentations at conferences, and involvement in research projects.…”

Section: Theoretical Reviewmentioning

confidence: 99%

Impact Of Interactive Control In Improving Academics' Performance: Mediating Role Of Fairness

Yani,

Nazaruddin

2024

Jurnal Akuntansi

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This study aims to empirically examine the direct and indirect effects of interactive control on performance by analysing the role of justice as an intervening variable. This research uses a survey approach by distributing questionnaires directly or online. The research sample obtained was 383 academics at universities throughout Indonesia. Data analysis was carried out using structural equation modelling. The results showed that interactive control has no direct effect on performance. However, interactive control indirectly affects academic performance through fairness. This suggests the importance of improving fairness in effective performance measurement to improve academic performance. The novelty of this study lies in equity as an intervening variable in the relationship between interactive control and performance. The findings of this study provide practical insights for higher education management to implement an interactive control approach that can increase the sense of fairness towards implementing performance measurement systems to impact academic performance positively.

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Section: Theoretical Reviewmentioning

confidence: 99%

Impact Of Interactive Control In Improving Academics' Performance: Mediating Role Of Fairness

Yani,

Nazaruddin

2024

Jurnal Akuntansi

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“…The quality of service is the level of effort in fulfilling customer needs to receive a product or service with the expected excellence anticipated by consumers in fulfilling desires [11], [12], [13]. These efforts are carried out by companies or organizations with the aim of sustaining themselves in the market and gaining customer trust that can lead to future customer loyalty.…”

Section: Service Qualitymentioning

confidence: 99%

Evaluating service performance at a community health center: Promethee and Lean Service methodologies

Febianti,

Anggraeni,

Zhen

et al. 2023

JISS UNTIRTA

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Puskesmas XYZ, situated in Cilegon City, serves one or multiple sub-districts as a primary healthcare facility, boasting a commendable performance rating of 3.66. To elevate service quality, the Mayor of Cilegon has suggested transitioning to the Regional Public Service Agency system, granting the health center operational autonomy apart from local government dependencies. Despite its laudable performance, Puskesmas XYZ requires enhancements to adopt the BLUD system, as indicated in Cilegon's 2020 Public Service Assessment Report. The report highlights six areas necessitating improvement: service policies, professional human resources, information systems, facilities, and infrastructure, as well as consultation and complaint mechanisms. This study aims to assess and prioritize improvement strategies using the Servperf model and PROMETHEE method. PROMETHEE calculations identified 10 alternatives with negative net flow: E4, RS2, TA3, E3, E5, AS2, RS3, AS1, RS4, and E1. Moreover, the process definition mapping identified 5 alternatives with activity flows across administration, general polyclinic, and pharmacy sections. This breakdown includes 11 activities as VA, 7 as NVA, and 2 as NNVA. Additionally, a root cause analysis (RCA) employing the 5 Whys method was conducted to identify issues and propose viable enhancements for Puskesmas XYZ. These measures aim to empower the health center, fortify its services, rectify weaknesses, and ultimately bolster healthcare provisions for the community.

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“…Merujuk pada aturan tersebut maka penulis ingin meneliti lebih lanjut terkait dengan pelaksanaan IKM dengan merujuk kepada aturan Permenpan No.14 Tahun 2017, dimana nantinya nilai yang diharapkan tentu saja dapat dijadikan bahan evaluasi terkait dengan pelayanan yang dilakukan oleh Pengujian Kendaraan Bermotor Kota Malang. Penelitian sebelumnya menyatakan bahwa IKM dengan menggunakan indikator Permenpan No.14 Tahun 2017 sangat mampu meningkatkan tingkat pelayanan pada suatu instansi berdasarkan dari tingginya tingkat kepuasan masyarakat terhadap pelayanan yang diberikan (Ayudia, 2021).…”

Section: Latar Belakangunclassified

Implementasi IKM Berdasarkan PERMENPAN RB Nomor 14 Tahun 2017 Sebagai Wujud Pelayanan Prima

Ni Putu Dyah Erna Savitri,

Arif Devi Dwipayana,

Yusime Fitasari

2023

Jarvic

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Law of the Republic of Indonesia No. 25 of 2004 mandates the Community Satisfaction Index (IKM) as a benchmark for assessing the quality of public services. UPT PKB Malang City which provides services in the field of Motorized Vehicle Testing, needs to measure IKM. The last evaluation in 2020 showed a "GOOD" value, but did not pay attention to the latest regulations related to IKM, namely Permenpan No.14 of 2017. Previous research has shown that the application of IKM using indicators from Permenpan No.14 of 2017 can increase the level of agency service. So this research aims to further examine the implementation of IKM by referring to Permenpan No.14 of 2017, as a form of excellent service. The method used in this research is to use observational research techniques, interviews and questionnaires. The method of analysis used is quantitative analysis which is generated based on quantitative data obtained through data collection. The results of this study prove that it is important to periodically evaluate IKM with Permenpan No.14 of 2017 regularly in supporting the performance targets of testing agencies and can improve service elements where the IKM value resulting from this study is "75.08" having quality "poor" service.

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Evaluasi Mutu Pelayanan Puskesmas Terakreditasi Berdasarkan Indeks Kepuasan Masyarakat Di Kabupaten Karawang

Cited by 5 publications

References 1 publication

Impact Of Interactive Control In Improving Academics' Performance: Mediating Role Of Fairness

Impact Of Interactive Control In Improving Academics' Performance: Mediating Role Of Fairness

Evaluating service performance at a community health center: Promethee and Lean Service methodologies

Implementasi IKM Berdasarkan PERMENPAN RB Nomor 14 Tahun 2017 Sebagai Wujud Pelayanan Prima

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