Evaluating product and process design changes with warranty data

Majeske, Karl D.; Lynch-Caris, Terri; Herrin, Gary D.

doi:10.1016/s0925-5273(97)00034-0

Cited by 39 publications

(13 citation statements)

References 6 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Such an approach should be adopted particularly in the case of durable goods such as e.g. furniture (Udell and Anderson, 1968;Wiener, 1985) or automotive industry (Majeske et al, 1997;Zhoua et al, 2012). Increased interest in issues of reliability, quality and warranty can be observed in the furniture industry (Ratnasingam et al, 1997;Gremyr et al, 2003;Smardzewski, 2005Smardzewski, , 2009; Kłos and Fabisiak, 2010).…”

Section: Uvodmentioning

confidence: 99%

New Product Warranty: Empirical Evidence from Polish and Slovenian Furniture Industry

Fabisiak¹,

Kłos²,

Hrovatin

2017

Drvna ind.

View full text Add to dashboard Cite

show abstract

Section: Uvodmentioning

confidence: 99%

New Product Warranty: Empirical Evidence from Polish and Slovenian Furniture Industry

Fabisiak¹,

Kłos²,

Hrovatin

2017

Drvna ind.

View full text Add to dashboard Cite

show abstract

“…Here, satisfaction mainly refers to the attitude of customers to warranty policies and services after claims have generated, rather than their feeling to product quality. In addition, the number of claims also has been regarded as a measure of warranty performance [7,8]. Another measure for warranty performance is cost, an important parameter in many warranty analyses [1], which is assumed to cover a relatively small percentage of total income with excellent performance.…”

Section: B Warranty Performance and Improvement Practicesmentioning

confidence: 99%

An empirical study on warranty improvements involving design teams

Liu

Cao

Liu

2013

2013 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering (QR2MSE)

View full text Add to dashboard Cite

An empirical study is conducted in this paper in order to evaluate the impacts of design teams on practices and performance of warranty, a signal of quality. Based on qualified 93 respondents from an investigation in 682 manufacturing companies in automobile, electronic and mechanic industries of China, involvements of design teams in warranty strategy makings are found to positively affect efforts of firms in warranty engineering practices, warranty service, organizational management and information technology application, so as to improve warranty performance of companies. However, participation of design teams has no significant influence on warranty cost management. Furthermore, firm size, firm industry, warranty type, and product diversity are selected as contingency factors, and impacts of them on warranty practices and performance are demonstrated.

show abstract

“…Majeske et al . and Majeske and Herrin used graphical tools to compare warranty claims with their benchmark data and suggested that manufacturers should analyse design changes using post hoc tests on warranty data.…”

Section: Warranty Data Analysismentioning

confidence: 99%

Warranty Data Analysis: A Review

2012

Quality & Reliability Eng

View full text Add to dashboard Cite

Warranty claims and supplementary data contain useful information about product quality and reliability. Analysing such data can therefore be of benefit to manufacturers in identifying early warnings of abnormalities in their products, providing useful information about failure modes to aid design modification, estimating product reliability for deciding on warranty policy and forecasting future warranty claims needed for preparing fiscal plans.In the last two decades, considerable research has been conducted in warranty data analysis (WDA) from several different perspectives. This article attempts to summarise and review the research and developments in WDA with emphasis on models, methods and applications. It concludes with a brief discussion on current practices and possible future trends in WDA.Dr Shaomin Wu is a lecturer in risk and decision analysis at Cranfield University. His research interests include warranty data analysis, risk analysis, reliability analysis, maintenance policy optimisation and warranty policy optimisation. He has served as a co-chairman of an international conference and a PC Member of a number of international conferences in reliability engineering and computer sciences. He is also an Editorial Board Member on three international journals. He has published over 35 papers in international journals.

show abstract

Evaluating product and process design changes with warranty data

Cited by 39 publications

References 6 publications

New Product Warranty: Empirical Evidence from Polish and Slovenian Furniture Industry

New Product Warranty: Empirical Evidence from Polish and Slovenian Furniture Industry

An empirical study on warranty improvements involving design teams

Warranty Data Analysis: A Review

Contact Info

Product

Resources

About