“…In recent years there has been an increase in the number of empirical studies focused on establishing and measuring the potential of Lean to deliver claimed benefits, such as productivity improvements, and enhanced outputs, in different project contexts. Reported benefits include: a 4% improvement in productivity from a pilot study using Lean for managing the drainage operations in the design and construction sector in Edmonton, Canada (Agbulos et al, 2006); a 21% increase in process efficiency for block-laying and 50% for plastering from field observations of 13 cases involving the construction of low rise residential buildings in Saudi Arabia (Al-Sudairi, 2007); another pilot Lean project in Edmonton, among water and sewer installation crews, which found the productivity gain increased from 4% to 5-10% (Kung et al, 2008); enhanced performance against time, cost and quality objectives and heightened levels of satisfaction among the subcontractors working on a parking-garage project in Ohio, US (Salem et al, 2006); significant reduction in onsite steel fixing and associated labour costs, as well as a safer working environment on the construction of a bridge in Sweden (Simonsson and Rwamamara, 2007); and finally, similar positive results from a comparative analysis of two completed Lean projects involving the installation of seismic isolation bearings (Tuholski et al, 2009). The focus of these studies is on new-builds and maintenance activities, yet there are numerous types of construction where the use of Lean has not been explored, such as refurbishment projects.…”