Evaluating transformative practice in the U.S. Postal Service REDRESS program

Nabatchi, Tina; Bingham, Lisa Blomgren; Moon, Yuseok

doi:10.1002/crq.259

Cited by 25 publications

(34 citation statements)

References 24 publications

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“…Transformative mediation is one of three widely accepted models of mediation (Bush, 2004; for a discussion about the three models of mediation, and particularly mediation in the USPS, see Nabatchi, Bingham, & Moon, 2010). The other two models, evaluative and facilitative mediation, represent more traditional, problem-solving methods of practice where the focus is on achieving an agreement that resolves the issues in dispute (Bush & Folger, 1994.…”

Section: Methods Contextmentioning

confidence: 99%

Employees, Supervisors, and Workplace Mediation

Nesbit

Nabatchi

Bingham

2012

Review of Public Personnel Administration

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This study explores the experience of disputant-disputant interpersonal justice in workplace mediation in a public organization. The results show that there are significant differences between employees' and supervisors' experiences of disputant-disputant interpersonal justice. Moreover, the results indicate that the quality of participants' interactions in mediation is significantly related to the quality of the mediated outcome in terms of settlement or case resolution. When disputants experience interpersonal justice with each other during mediation, they are more likely to reach a full resolution to the dispute. When disputants corroborate each other's reports of their own behaviors during mediation, they are also more likely to achieve settlement of the mediation. Disputants who received an apology from the other party were more likely to report a settlement to the dispute. In sum, this field test supports the theory of disputant-disputant interpersonal justice and provides evidence that it is an important element in the mediated resolution of a workplace dispute.

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Section: Methods Contextmentioning

confidence: 99%

Employees, Supervisors, and Workplace Mediation

Nesbit

Nabatchi

Bingham

2012

Review of Public Personnel Administration

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“…However, USPS trained its own EEO ADR specialists whose role is to monitor mediator performance. They observe at least one session with new mediators to assess their understanding and practice of the transformative model (Nabatchi et al, 2010).…”

Section: Mediation In Cross-cultural Contextmentioning

confidence: 99%

The role of mediation in resolving workplace relationship conflict

McKenzie

2015

International Journal of Law and Psychiatry

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“…Equally noteworthy is her landmark research on the use of mediation to resolve discrimination complaints by employees of the U.S. Postal Service (USPS; see, e.g., Anderson & Bingham, ; Bingham, 1997b; Bingham & Novac, ; Bingham & Pitts, ; Bingham et al., ; Nabatchi & Bingham, ; Nabatchi, Bingham, & Moon, ). In 1994, the USPS implemented the so‐called REDRESS program (Resolve Employment Disputes Reach Equitable Solutions Swiftly), which provided postal service employees with the option of using transformative mediation, rather than pursuing a complaint with the U. S. Equal Employment Opportunity Commission (EEOC), to resolve their discrimination complaints.…”

Section: Mandatory Arbitration and The Effects Of Mediation—david B mentioning

confidence: 99%

The Scathingly Brilliant Scholarship of Lisa Blomgren Amsler (Formerly Bingham)

Hernandez‐Crespo

Lipsky

Nabatchi

et al. 2018

Negotiation Conflict Man Res

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This essay honors Lisa Blomgren Amsler (formerly Bingham) as an International Association for Conflict Management Jeffrey Z. Rubin Award recipient (2006). Lisa is the author or co‐author of over 125 path‐breaking publications that span the fields of dispute resolution, negotiation, conflict management, public administration, public policy, law, philosophy, and organizational studies, among many others. She the consummate example of “thinking DaVinci” —using lateral thinking, moving fluidly across contexts and perspectives, taking knowledge from one context and applying it to another, and fostering creativity and innovation in scholarship. This article focuses on Lisa's contributions in the areas of mandatory arbitration and the effects of mediation, justice, and justness in alternative dispute resolution and public participation, and collaborative public management. In addition, we highlight Lisa's impact outside the United States. We give Lisa the last word where she analyzes gaps in research and practice, as well as the future of the field.

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Evaluating transformative practice in the U.S. Postal Service REDRESS program

Cited by 25 publications

References 24 publications

Employees, Supervisors, and Workplace Mediation

Employees, Supervisors, and Workplace Mediation

The role of mediation in resolving workplace relationship conflict

The Scathingly Brilliant Scholarship of Lisa Blomgren Amsler (Formerly Bingham)

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