Interest in transformative mediation is growing, yet there are few tools with which to assess mediators' use of the transformative model. This study presents a novel way of examining transformative mediation in practice. It triangulates data from training and screening processes and surveys of both mediators and participants to determine whether mediators in the U.S. Postal Service REDRESS program were correctly using transformative mediation. The results indicate that during the period of the study REDRESS mediators were in fact engaged in transformative practice. Such triangulation of data may be a useful approach to assessing transformative practice in other organizations.

The United States Postal Service (USPS) has been engaged in experimentation with various models and forms of mediation for employment discrimination disputes since 1994 This study examines perceptions of procedural justice in a natural field experiment An upstate New York USPS district implemented an inside neutral model of mediation -that is, a model using existing USPS employees trained as mediators, for the period 1996 to 1998 In 1998 to the present, the USPS implemented a new, outside neutral model nationwide Under this model, outside neutral indepen dent contractors, compensated but not employed by the USPS, provide mediation services

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