Evaluating web conferencing tool effectiveness

Abstract

Web conferencing is a collaborative tool that allows for synchronous communication. This collaboration encompasses audio and visual interactions. The tool also allows for annotation on the presented material and the ability to use a chat facility amongst participants. Effective communication is essential within virtual teams and web conferencing systems create a platform for communication for geographically dispersed teams. The purpose of this study was to ascertain how to evaluate the effectiveness of web conferencing tools. The DeLone and M cLean [8] Information Systems (IS) Success M odel was used as the theoretical lens by which to examine effectiveness, which was taken to be synonymous with success, in line with much IS literature. A qualitative approach was used to uncover richness through the process of interviews with users of one web conferencing system. A total of 8 individuals were interviewed, seven of them from the user company and the eighth individual was a client of that company. The majority of respondents agreed that web conferencing improved productivity within the virtual team environment. The participants identified that the issue of sound quality might be a barrier to the use of web conferencing. All the interviewees saw web conferencing as a valuable tool, stating that the beneficial nature of the technology outweighed the few technical problems that were experienced.

COVID-19 lockdown and remote attendance teaching in developing countries: A review of some online pedagogical resources

“…Web conferencing solutions have a feature to allow meetings with the likelihood of more users to join the meeting without distracting or interrupting the ongoing meeting. Through web conferencing, decisions are reached faster, and knowledge is shared widely, nonvalue-added expenses are avoided, and the business productivity is positively affected (Ana-Maria, Bîzoi, and Filip 2009;Twine and Brown 2011).…”

Viestintää teknologian välityksellä asiantuntijaverkostoissa

“…) Teknologiavä-litteisen viestinnän nähdäänkin tänä päivänä vastaavan monissa tilanteissa kasvokkaisviestintää (mm. Tidwell & Walther 2002,Twine & Brown 2011. Esimerkiksi mitä pidempään jokin ryhmä työskentelee yhdessä teknologian välityksellä, sitä enemmän tämä viestintä vastaa kasvokkain viestintää (Tidwell & Walther 2002).…”

“…Daft & Lengel 1984;Tidwell & Walther 2002;Dennis ym. 2008;Twine & Brown 2011. ) Videoneuvottelujen melko alhaiseen käyttöön voivat edellä mainittujen lisäksi vaikuttaa vastaajien kokemukset teknologian toimivuudesta (Spitzberg 2006;Kimbrough ym.…”