Evaluation and improvement of maintenance management performance using a maturity model

Abstract

PurposeThe purpose of this paper is to develop a new maturity model to identify the current state of maintenance area of organizations and drives actions to increase efficiency and effectiveness toward the concept known as world-class.Design/methodology/approachThe model was developed based on an extensive literature review on maintenance management and maturity assessment, which allowed identifying the relevant factors in maintenance management and the world-class behaviors for each factor. The progressive maturity levels for each of the identified ten factors form the model. To test its effectiveness, it was applied to the maintenance area of three companies.FindingsThe model application showed that, in addition to being a self-assessment tool, it provides knowledge, to those who use it, on behaviors or practices that enable world-class results. For each factor, potential gaps and the desired state were defined focusing on behaviors rather than on indicators values or adopted methodologies, which facilitates the identification of improvement actions that lead to better performance.Research limitations/implicationsThrough its use, maturity levels can be identified for all considered maintenance management factors, however, the overall maturity of the maintenance area is not determined. Although this overall evaluation can be done assigning a weight to each factor, it was not considered an added value for the set purpose.Originality/valueThe proposed maturity model contributes to the understanding of the maintenance management process and how to stand out nowadays in an area that has an increasingly important impact on productivity and quality.

A strategy development process for Smart Maintenance implementation

“…Maturity models are popular in both academic and industrial environments and have long been used to assess current maintenance practices (see, e.g. Antil, 1991;Chemweno et al, 2015;Mehairjan et al, 2016;Oliveira and Lopes, 2019). Maturity models have also been developed to, more specifically, assess maintenance organizations in the digitalized context.…”

Identifying Maturity Dimensions for Smart Maintenance Management of Constructed Assets: A Multiple Case Study

“…Some models are applied in a wide range of organizational contexts and industries, such as the framework proposed by Campbell and Reyes Picknell (2016), and the maturity frameworks of the Publicly Available Specification (PAS) 55:2008(British Standards Institution 2008 and the Institute of Asset Management (Institute of Asset Management 2016). Other frameworks have been developed for specific industries, such as offshore oil and gas exploration (Energy Institute 2007), manufacturing (Schuh et al 2010;Macchi and Fumagalli 2013;Oliveira and Lopes 2019), air traffic control (Kundler 2012;ISO 2003ISO , 2004aISO , b, c, 2006, hospitals (Ali and Mohamad 2009), electricity and gas infrastructure (Mehairjan et al 2016), and road and water infrastructure (Volker et al 2013). An overview of the maturity models is given in Table 1.…”

The Role of Preventive Maintenance of Fleets Powered by Conventional and Alternative Fuels in Road Transport of Dangerous Goods

“…Optimisation of preventive interventions is based on the criteria of minimum costs or maximum readiness. The authors in the research (Oliveira and Lopes, 2019) state the advantages of preventive maintenance through planning and organization of maintenance work, constant insight into the technical condition of machines, reducing the stock of spare parts and increasing staff productivity in maintenance work. The authors in the paper (Bouvard et al, 2011) present the concept of dynamic programming for optimization and improvement of truck maintenance.…”