Evaluation of a Communication Skills Training Program for Companion-Animal Veterinarians: A Pilot Study Using RIAS Coding

McArthur, Michelle L.; Fitzgerald, Jennifer

doi:10.3138/jvme.0215-016r2

Cited by 14 publications

(14 citation statements)

References 63 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…One reason why extended programmes have been found to be more successful may be related to the increased possibility of incorporating new skills in practice over time. Short duration of training or too few practice opportunities was suggested to be reasons why a 6.5-hour communication skills intervention for veterinarians did not improve skills as measured by roter interaction analysis system 7…”

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

“…Short duration of training or too few practice opportunities was suggested to be reasons why a 6.5-hour communication skills intervention for veterinarians did not improve skills as measured by roter interaction analysis system. 7 Keeping training groups small is a recognised key element in communication training, 4 and the value of this aspect was a recurrent theme in our questionnaires. Compared with groups of >20 participants, small groups of four to nine increase the interactivity, gives each participant more space and provides greater opportunities for feedback.…”

Section: Important Aspects Of An Educational Concept To Train Communimentioning

confidence: 98%

“…The importance of communication skills in the veterinary profession, [1][2][3] and of communication training in veterinary education 4 5 and continuing professional development [6][7][8] is increasingly being acknowledged. Graduate education has largely focused on training students how to take a history and communicate recommendations to clients on treatment and follow-up care.…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Training in motivational interviewing improves cattle veterinarians’ communication skills for herd health management

Svensson

Wickström²,

Emanuelson

et al. 2020

Veterinary Record

View full text Add to dashboard Cite

BackgroundCommunication skills to promote changes in management routines are especially important in veterinary herd health management (VHHM). Motivational interviewing (MI) is a communication methodology shown to be effective in stimulating client behaviour change. This study aimed to evaluate a 6-month MI-training programme for veterinarians.MethodsThirty-eight cattle veterinarians gathered in groups of four to eight at six workshops separated by 3–4 weeks, during which they read literature and practised their skills. MI skills were evaluated before and after training using audio recordings of role-play conversations with professional actors. Recordings were coded using the MI Treatment Integrity Code (MITI) V.4.2.1. The effect of training was evaluated by 16 regression models. Participants filled in questionnaires about their experiences.ResultsAll participants improved their MI skills after training in at least one parameter and significant improvements were found in all but 3 of the 16 statistically evaluated MITI variables. The mean (25th–75th percentiles) ratings of the veterinarians’ perceived relevance of MI skills in their work was 4.9 (4.0–6.0) and of their satisfaction with the programme was 5.1 (5.0–6.0) on a 6-point Likert scale.ConclusionsResults show that MI training was perceived to be useful and relevant and successfully improved veterinarians’ communication skills in VHHM.

show abstract

Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Important Aspects Of An Educational Concept To Train Communimentioning

confidence: 98%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Training in motivational interviewing improves cattle veterinarians’ communication skills for herd health management

Svensson

Wickström²,

Emanuelson

et al. 2020

Veterinary Record

View full text Add to dashboard Cite

show abstract

“…Findings can then, for example, be contrasted against generally accepted best practices of communication (eg, Calgary‐Cambridge guide; Adams and Kurtz 15 ). In addition to assigning specific variables to each communication unit, RIAS coders can also evaluate the overall character of the visit (eg, whether the veterinarian appeared friendly, respectful or rushed), and coding can often be adjusted to take into account specific research objectives 5 17 …”

Section: Methodsmentioning

confidence: 99%

Action cameras and the Roter interaction analysis system to assess veterinarian‐producer interactions in a dairy setting

2018

View full text Add to dashboard Cite

Herd health and production management (HH&PM) are critical aspects of production animal veterinary practice; therefore, dairy veterinarians need to effectively deliver these services. However, limited research that can inform veterinary education has been conducted to characterise these farm visits. The aim of the present study was to assess the applicability of action cameras (eg, GoPro cameras) worn by veterinarians to provide on-farm recordings, and the suitability of these recordings for comprehensive communication analyses. Seven veterinarians each recorded three dairy HH&PM visits. Recordings were analysed using the Roter interaction analysis system (RIAS), which has been used to evaluate medical conversations in human and companion animal contexts, and provided insights regarding the importance of effective clinical communication. However, the RIAS has never been used in a production animal environment. Results of this pilot study indicate that on-farm recordings were suitable for RIAS coding. Dairy practitioners use a substantial amount of talk allocated to relationship-building and farmer education but that communication patterns of the same veterinarian vary considerably between farm visits. Consecutive studies using this method will provide observational data for research purposes and promise to aid in the improvement of veterinary education through identification of communication priorities and gaps in dairy advisory discussions.

show abstract

The use of the roter interaction analysis system in assessing veterinary student clinical communication skills during equine wellness examinations in rural Kentucky, USA: A pilot study

Pereira¹,

Artemiou²,

Pedro³

et al. 2021

Veterinary Record Open

View full text Add to dashboard Cite

Background Effective clinical communication can aid veterinarians in building good client relationships, increase adherence to recommendations and, ultimately, improve patient health and welfare. However, available information on veterinary communication in the equine context is limited. The objective of this study was to describe the communication of veterinary students in the equine environment who had previous communication training. Additionally, we assessed the suitability of the Roter Interaction Analysis System (RIAS) for the analysis of audio‐video recordings of equine wellness consultations. Methods Twenty‐seven equine wellness consultations performed by second‐year Ross University School of Veterinary Medicine students were recorded in rural Kentucky, United States of America. Recordings were submitted to a professional coder who applied the RIAS to the equine context by expanding or adjusting code definitions. Results A substantial amount of utterances (i.e. segments of speech) were allocated to core communication skills including building rapport (30%), facilitation and client activation (24%) and education and counselling (23%). There was a large variation in utterances used among consultations of the same veterinary student and students; they did not appear anxious or nervous. Conclusions Students made use of core communication skills, indicating that experiences from pre‐clinical training could be transferred to equine practice. Furthermore, this study demonstrated that the RIAS could be considered for consecutive studies aiming to provide observational data on clinical communication in the equine context.

show abstract

Evaluation of a Communication Skills Training Program for Companion-Animal Veterinarians: A Pilot Study Using RIAS Coding

Cited by 14 publications

References 63 publications

Training in motivational interviewing improves cattle veterinarians’ communication skills for herd health management

Training in motivational interviewing improves cattle veterinarians’ communication skills for herd health management

Action cameras and the Roter interaction analysis system to assess veterinarian‐producer interactions in a dairy setting

The use of the roter interaction analysis system in assessing veterinary student clinical communication skills during equine wellness examinations in rural Kentucky, USA: A pilot study

Contact Info

Product

Resources

About