Evaluation of a modelling language for customer journeys

Halvorsrud, Ragnhild; Haugstveit, Ida Maria; Pultier, Antoine

doi:10.1109/vlhcc.2016.7739662

Cited by 17 publications

(9 citation statements)

References 14 publications

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“…The second article, study [19] presents a quantitative approach for evaluating a support tool for an agent-modelling language for software development. The third article, study [13] develops a modelling language for customerjourney mappings to present an evaluation of the support tool by assessing the correctness and usefulness of the models produced. As the fourth article, study [15] evaluates a new modelling technique for software development by comparing the result obtained using the support tool with the standard tool.…”

Section: Evaluation Approachesmentioning

confidence: 99%

Implementation and evaluation of the DAOM framework and support tool for designing blockchain decentralized applications

Udokwu

Brandtner

Norta

et al. 2021

Int. j. inf. tecnol.

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Inter-organizational collaboration is an important aspect of organizational operations. Traditional systems that support organizations in executing these collaborations are inefficient, not inter-operable and insecure. Novel functions provided by blockchain technology yields the potential for addressing problems that affect organizational collaborations by enabling tamper-proof, transparent, and secure systems for the exchange of information between organizations. Still, a proper approach for building blockchain-decentralized applications (DApps) that support inter-organizational collaborations is missing. The DAOM framework addresses this gap by providing a model-driven design approach for building DApps. This paper shows the development of the semantics of the DAOM framework, implementation of the support tool, and the evaluation of the DAOM framework and support tool. We conducted an evaluation to understand the usefulness of the DAOM framework in developing blockchain DApps and the effectiveness of the support tool in producing DAOM diagram models. The evaluation result shows that the framework is useful and applicable for developing DApps for inter-organizational collaborations. Furthermore, evaluation of the tool support shows that DApps can be modelled efficiently and correctly with the implemented enterprise-modelling software.

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Section: Evaluation Approachesmentioning

confidence: 99%

Implementation and evaluation of the DAOM framework and support tool for designing blockchain decentralized applications

Udokwu

Brandtner

Norta

et al. 2021

Int. j. inf. tecnol.

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“…When asked to comment on its perceived usefulness, 88% found it "useful" or "very useful" for their professional work. Analyses of the users' modeling efforts revealed that they were able to model service delivery processes with a high level of precision [35]. This suggests that CJML can support a common understanding of a complex service process between users with different backgrounds, ranging from service designers and software engineers to business developers and managers.…”

Section: Discussion and Lessons Learnedmentioning

confidence: 93%

“…The last two sessions focused on the concrete syntaxcommunicative events only -and the participants' ability to model the planned and actual customer journeys. The results from these sessions revealed that the participants were able to model both planned and actual journeys with a high precision level [35].…”

Section: A Problem Identification and Evaluation Proceduresmentioning

confidence: 98%

“…In addition to the evaluations conducted as part of the case studies, a comprehensive evaluation was conducted with external target users to test the general applicability of the various elements of CJML [35]. Here, the goal was to assess to what degree the new users of CJML found the conceptual basis comprehensible, whether they could model service processes with a fair level of precision, and to assess the usability and perceived usefulness in general.…”

Section: Development Approach and User Involvementmentioning

confidence: 99%

“…In all, 48 external target users participated in evaluating the various aspects of CJML [35]. The evaluation was organized Fig.…”

Section: A Problem Identification and Evaluation Proceduresmentioning

confidence: 99%

See 2 more Smart Citations

Designing a Modeling Language for Customer Journeys: Lessons Learned from User Involvement

Halvorsrud

Boletsis

Garcia-Ceja

2021

2021 ACM/IEEE 24th International Conference on Model Driven Engineering Languages and Systems (MODELS)

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Although numerous methods have been formalized for handling the technical aspects of developing domain-specific modeling languages (DSMLs), user needs and usability aspects are often addressed in ad hoc manners and late in the development process. Working in this context, this paper presents the development of the customer journey modeling language (CJML), a DSML for modeling service processes from the end-user's perspective. CJML targets a wide and heterogeneous group of users, making it especially challenging regarding usability. This paper describes how an industry-relevant DSML was systematically improved by using a variety of user-centered design techniques in close collaboration with the target group and how their feedback was used to refine and evolve the syntax and semantics of CJML. We also suggest how a service-providing organization may benefit from adopting CJML as a unifying language for documentation purposes, compliance analysis, and service innovation. Finally, we generalize the experience gained into lessons learned and methodological guidelines.

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