Evaluation of outpatient service quality in Eastern Saudi Arabia

Fraihi, Khalid J. Al; Latif, Shahid

doi:10.15537/smj.2016.4.14835

Cited by 57 publications

(81 citation statements)

References 15 publications

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“…Dilman's study demonstrated that 85% of code green calls resulted in successful resolution of the violent incidents. 42 Preventive measures for WPV among nurses include the following: increase awareness of potentially violent patients; wear suitable clothes; maintain proper positioning when communicating with patients; keep a safe distance; maintain the correct posture; and listen actively. A study by Hill et al showed a 65% reduction in staff injuries, from 2.2 per week to 0.77 per week, during the 1 year intervention period.…”

Section: Discussionmentioning

confidence: 99%

A cross–sectional study on the prevalence and associated risk factors for workplace violence against Chinese nurses

et al. 2017

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ObjectivesThe purpose of the present study was to explore the characteristics of workplace violence that Chinese nurses at tertiary and county–level hospitals encountered in the 12 months from December 2014 to January 2016, to identify and analyse risk factors for workplace violence, and to establish the basis for future preventive strategies.DesignA cross–sectional study.SettingA total of 44 tertiary hospitals and 90 county–level hospitals in 16 provinces (municipalities or autonomous regions) in China.MethodsWe used stratified random sampling to collect data from December 2014 to January 2016. We distributed 21 360 questionnaires, and 15 970 participants provided valid data (effective response rate=74.77%). We conducted binary logistic regression analyses on the risk factors for workplace violence among the nurses in our sample and analysed the reasons for aggression.ResultsThe prevalence of workplace violence was 65.8%; of this, 64.9% was verbal violence, and physical violence and sexual harassment accounted for 11.8% and 3.9%, respectively. Frequent workplace violence occurred primarily in emergency and paediatric departments. Respondents reported that patients’ relatives were the main perpetrators in tertiary and county–level hospitals. Logistic regression analysis showed that respondents’ age, department, years of experience and direct contact with patients were common risk factors at different levels of hospitals.ConclusionsWorkplace violence is frequent in China’s tertiary and county–level hospitals; its occurrence is especially frequent in the emergency and paediatric departments. It is necessary to cope with workplace violence by developing effective control strategies at individual, hospital and national levels.

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Section: Discussionmentioning

confidence: 99%

A cross–sectional study on the prevalence and associated risk factors for workplace violence against Chinese nurses

et al. 2017

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“…Patients' satisfaction is a common factor in determining health service center. Many efforts can be done in increasing the quality of health service, from the side of quality improvement of either the staffs or the facility and the environment around the health service, that such good service quality can create healthy and prosperous people (Fraihi, 2016).…”

Section: Discussionmentioning

confidence: 99%

Relationship between Service Quality on Public Health Center and Patient Satisfaction

Akbar¹,

Jaya²

2017

GJHS

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Introduction: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.Method: This research used pilot pathfinder survey, which was done on February 23 rd -25 th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients' satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted. Result:The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients' satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients' satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people's satisfaction. Conclusion:A good service quality believes would affect the people's satisfaction which generally affects people's decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

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“…Someone with higher education level can not adjust their expectation with the condition of hospital so that they need higher quality of service to make them feel satisfied. Patients with lower level of education have lower expectation so that they can adjust their expectation in accordance with the condition of hospital as well as accept whatever service given (Fraihi et al, 2016).…”

Section: Discussionmentioning

confidence: 99%

The Influence of Personal Factors of the Patient, Doctor, Payment Method and Type of Class to the Quality and Satisfaction of Inpatient Care Services in Dr. Moewardi Hospital Surakarta

Akbar

Adriani²,

Murti

2017

J HEALTH POLICY MANAGE

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Background: The quality of hospital care is an important element in the implementation of healthcare service. The quality which is perceived is an assessment and a form of evaluation of healthcare users. Improvement on healthcare service is continually conducted to enhance the quality of service and patients' satisfaction. The study aimed to explain the influence of patients' personal factors, doctors, payment methods and types of class toward the quality and satisfaction of inpatient care. Subjects and Methods: This was an analytic observational study with cross-sectional design. This study was conducted at Dr. Moewardi Hospital, Surakarta, from March to April 2017. A total of 144 subjects were selected by stratified random sampling. Exogenous variables in this study were family income, level of education, length of stay, doctor's salary, the surgeon, type of insurance, and type of class. Endogenous variables were patient's satisfaction and quality of service. The data were collected by a set of questionnaires and secondary data of doctor's working period and salary. Data analyzed by path analysis. Results: Patient's satisfaction were affected by family income (b=-0.08; SE=0.48; p=0.093), level of education (b=-0.44; SE= 0.27; p= 0.102), length of stay (b=0.19; SE=0.99; p=0.059), doctor's salary (b= 0.02; SE=0.01; p=0.060), doctor's working period (b=0.99; SE=0.44; p=0.024), type of insurance (b= 0.72; SE=0.32; p=0.027), type of class (b= 2.11; SE=0.38; p<0.001), and quality of health services (b=0.16; SE=0.51; p=0.002). Quality of health services were affected by family income (b=-0.15; SE=0.07; p=0.039), length of stay (b=0.37; SE=0.15; p=0.017), doctor's working period (b= 0.13; SE=0.68; p=0.056), insurance types (b= 1.04; SE=0.50; p= 0.036), and type of class (b=2.24; SE=0.59; p<0.001). Conclusion: Patient's satisfaction are affected by family income, level of education, length of stay, doctor's salary, doctor's working period, type of insurance, type of class and quality of health services. Quality of health services are affected by family income, length of stay, doctor's working period, insurance types, and type of class.

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Evaluation of outpatient service quality in Eastern Saudi Arabia

Cited by 57 publications

References 15 publications

A cross–sectional study on the prevalence and associated risk factors for workplace violence against Chinese nurses

A cross–sectional study on the prevalence and associated risk factors for workplace violence against Chinese nurses

Relationship between Service Quality on Public Health Center and Patient Satisfaction

The Influence of Personal Factors of the Patient, Doctor, Payment Method and Type of Class to the Quality and Satisfaction of Inpatient Care Services in Dr. Moewardi Hospital Surakarta

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