Evaluation of Patient Perception and Satisfaction Toward the Use of Telemedicine During Pandemic of Novel Coronavirus in Pakistan

Khan, Zainab; Zahoor, Al-Wardha; Afzal, Irum; Butt, Umer; Siddiqui, Athar M; Khan, Zeeshan; Shah, Imran; Shah, Junaid Ali

doi:10.1089/tmj.2020.0343

Cited by 15 publications

(11 citation statements)

References 18 publications

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“…Positive patients’ perception of telemedicine observed in this study was in agreement with previous ones carried out both in pre-COVID-19 and during COVID-19 era [ 41 – 46 ]. Post-pandemic tele-consultation lessons strengthen its effective role, in particular in underserved and remote areas [ 47 ], but its potential has not been completely explored, especially from patients’ perspective [ 48 ].…”

Section: Discussionsupporting

confidence: 92%

“…Post-pandemic tele-consultation lessons strengthen its effective role, in particular in underserved and remote areas [ 47 ], but its potential has not been completely explored, especially from patients’ perspective [ 48 ]. On the one hand, there is a need of establishing telemedicine guidelines, training of consultants and advancement in technology [ 46 ], on the other hand of preventing the overuse in normal setting.…”

Section: Discussionmentioning

confidence: 99%

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Telemedicine and its acceptance by patients with type 2 diabetes mellitus at a single care center during the COVID-19 emergency: A cross-sectional observational study

et al. 2023

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Introduction When Italy was placed under lockdown to contain the COVID-19 pandemic from 9 March to 18 May 2020, alternative approaches to delivering care—such as telemedicine—were promoted for patients with chronic diseases like diabetes mellitus (DM). The aim of this study was to analyze patients’ perception of, and satisfaction with the telehealth services offered during the COVID-19 emergency at an outpatient diabetes care unit in Italy. Methods A cross-sectional survey was conducted on 250 patients with type 2 diabetes mellitus who regularly attended our diabetes care unit. Data were collected by means of telephone interviews, asking patients how they perceived the telehealth services, and their satisfaction with the televisit and computer-based care. A standardized questionnaire was administered: there were questions answered using a five-point Likert scale, and one open-ended question. Patients’ demographic, anthropometric and biological data were collected from their medical records. Correlations between patients’ characteristics, their perception of telemedicine, and their satisfaction with the televisit were examined. Spearman’s rank-order correlation coefficient ρ (rho) and Kendall’s rank correlation coefficient τ (tau) were used as nonparametric measures of the strength of the association between the scores obtained for the two ordinal variables, Perception and Satisfaction, and between other clinical parameters. Principal component analysis (PCA) was also used to assess overall links between the variables. Results Almost half of the interviewees expressed a strongly positive perception of the medical services received, and more than 60% were very satisfied with the telehealth service provided during the COVID-19 emergency. There was a strong correlation between patients’ perception and satisfaction ratings (p<0.0001). Duration of disease showed a significant positive correlation with patients’ satisfaction with their medical care. By means of PCA, it was found that BMI correlated inversely with both perception and satisfaction. Following a qualitative analysis of patients’ answers to the open-ended question, contact with their specialist was important to them: it was reassuring and a source of scientifically correct information about their disease and the association between COVID-19 and diabetes. Conclusions Based on our telephone interviews, patients appreciated the telehealth approach and were satisfied with it, regardless of the characteristics of their disease. Telemedicine proved essential to avoid interrupting the continuity of care, and therefore had not only clinical, but also psycho-social repercussions.

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Section: Discussionsupporting

confidence: 92%

Section: Discussionmentioning

confidence: 99%

Telemedicine and its acceptance by patients with type 2 diabetes mellitus at a single care center during the COVID-19 emergency: A cross-sectional observational study

et al. 2023

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“…The present study revealed that higher age group was one of the significant variables associated with poor and average satisfaction (OR = 1.59; 95% CI = 1.04–2.44, p = 0.031). Similar to the present study findings, several authors also reported that increasing age is a significant factor for poor telemedicine satisfaction [ 20 , 23 , 34 , 35 ]. In the era of rising virtual care, aged people find several barriers when accessing it due to inadequate technical competencies and visual and hearing difficulties.…”

Section: Discussionsupporting

confidence: 92%

“…In this study, participants with less than university education levels had significantly lower satisfaction with outpatient telemedicine clinics (OR = 1.68; 95% CI = 1.07–2.15, p = 0.025). Identical to the present research findings, Khan Z. et al and Alharbi et al also reported a significant association between patients’ satisfaction with virtual clinics and level of education [ 20 , 23 ]. This could be due to the influence of education on health and ease of using technology among educated patients [ 37 ].…”

Section: Discussionsupporting

confidence: 90%

“…The present study found that 45.3% of participants agreed that the COVID-19 pandemic had changed their desire to see healthcare providers in person. Similar to the present research, Holtz et al and Khan et al also found that their study participants changed their desire to see providers [ 22 , 23 ]. This attitude change among patients is due to fear of exposure to COVID-19 patients in healthcare settings, as the world is far from the end of the pandemic.…”

Section: Discussionsupporting

confidence: 87%

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Patients’ Perceptions and Satisfaction with the Outpatient Telemedicine Clinics during COVID-19 Era in Saudi Arabia: A Cross-Sectional Study

et al. 2021

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Successful implementation of virtual healthcare depends immensely on patients’ perceptions and satisfaction. This cross-sectional study assessed patients’ perceptions of, and factors associated with, poor and average satisfaction with the outpatient telemedicine clinics in the Kingdom of Saudi Arabia (KSA). This questionnaire-based survey was conducted among 720 patients who attended outpatient telemedicine clinics from different regions of the KSA. Of the sample studied, 54.7% of the participants had high satisfaction and the most common disadvantage perceived by patients was technical issues (53.1%), followed by fewer personal interactions (30.4%). Around 75% of the participants desired to use telemedicine services even after the COVID-19 pandemic. Logistic regression analysis revealed that age group more than 40 years (OR = 1.59; 95% CI = 1.04–2.44, p = 0.031), education less than university level (OR = 1.68; 95% CI = 1.07–2.15, p = 0.025), and first-time participants (OR = 3.28; 95% CI = 2.32–4.65, p < 0.001) were significantly associated with poor and average satisfaction ratings. The concerned authorities must make targeted action plans to circumvent the disadvantages perceived by patients accessing telemedicine. Furthermore, a multicenter, exploratory study that compares the virtual clinic with other telemedicine services in the KSA is warranted.

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Beyond COVID-19: Prospect of telemedicine for obstetrics patients in Pakistan

Sulaman

Akhtar

Naeem

et al. 2022

International Journal of Medical Informatics

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Evaluation of Patient Perception and Satisfaction Toward the Use of Telemedicine During Pandemic of Novel Coronavirus in Pakistan

Cited by 15 publications

References 18 publications

Telemedicine and its acceptance by patients with type 2 diabetes mellitus at a single care center during the COVID-19 emergency: A cross-sectional observational study

Telemedicine and its acceptance by patients with type 2 diabetes mellitus at a single care center during the COVID-19 emergency: A cross-sectional observational study

Patients’ Perceptions and Satisfaction with the Outpatient Telemedicine Clinics during COVID-19 Era in Saudi Arabia: A Cross-Sectional Study

Beyond COVID-19: Prospect of telemedicine for obstetrics patients in Pakistan

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