Evaluation of the Airline Business Strategic Marketing Performance: The Asia-Pacific Region Case

Abstract

Businesses provide various marketing strategies in order to gain a competitive advantage and achieve sustainable profitability in today's globally competitive environment. While some of these strategies are realized through traditional marketing methods, some of them are implemented through digital marketing applications. The continuous and rapid change in information and communication technologies has made it obligatory for businesses to reconsider their marketing strategies and activities. In the literature, there are various studies conducted with multi-criteria decision-making methods in order to measure the marketing performance of businesses. However, there is no study conducted with these criteria specific to airline companies' marketing performance. The criteria determined as a result of the literature review were analyzed using the fuzzy-AHP and Fuzzy-BWM methods for weight determination, and the TOPSIS method for alternative selection which are among the multicriteria decision-making techniques. As a result of the study, net profitability, load rate, and total passenger number criteria came to the fore among other criteria, evaluations were made for the 6 airline companies examined, and the best and the worst alternative airline companies were determined, and evaluations were made in terms of marketing strategies. As a result, an exemplary application was introduced to airline companies in order to improve their marketing strategies and performances, and inferences that could contribute to future studies were made in the literature.