Evaluation of the Competencies of Graduates of Higher Educational Institutions, Engaged in the Training of Personnel for Tourism and Hospitality

Abstract

The article examines the issues of assessing the competencies of graduates of higher educational institutions, including those that prepare personnel for tourism and hospitality. Within the framework of this research, general scientific methods of cognition were used, including methods of scientific and theoretical research (analysis, synthesis, aggregation) and empirical methods (observation, comparison), system approach method, desk and sociological research methods. The basic tendencies of the development of domestic and inbound tourism in Russia are substantiated, including in the field of personnel training and evaluation of their qualifications. Based on an expert survey of hotel managers and travel agencies in Moscow, the most common shortcomings in the training system were identified, and the competence of graduates who were trained in Russian universities in the areas of preparation "Hospitality" and "Tourism" (bachelor's degree) was identified as the most important for employers. The role of information technologies in the issues of the convergence of the tourism industry and the personnel training system has been substantiated, and the main directions of activity on application of computer knowledge and skills of students in the educational process are described. The materials of the article are of practical value for educational organizations engaged in the training of personnel for tourism and hotel business, and for the enterprises in this field.

Assessment of Learning Outcomes in the University Quality Management System

“…Competency is an integrated characteristic and is formed sequentially as part of the study of several disciplines and practices of EP [15,16].…”

Demanded Competencies of the Entry-Level Position in the Restaurant Industry: Employers’ Perspectives

“…Besides, fresh graduates were perceived to be incompetent when they entered the workforce and did not understand the competencies demanded by the industry (Brenda, 2003). Across the different settings, many researchers (Cheung et al 2010;Sisson and Adams, 2013;Tesone and Ricci, 2005;Tsai et al 2006;Zaitseva et al 2017) summarized that the competencies of teamwork, communication, interpersonal skills, creativity, leadership, as well as technical skills, were the most critical of competencies lacking from fresh graduates, particularly within the hospitality industry over the years. Wang and Tsai (2014) stated that due to the concern of whether students could meet the requirement of the industry, the reality of the hospitality workforce should be communicated through the hospitality curriculum.…”

Technologies for Tourism Development in Russia a nd Kazakhstan

“…The theoretical and methodological basis of the research includes the abstract-logical method, methods of induction, deduction, analysis, synthesis and systematization used to justify the socio-economic aspects of tourism development, graphic methodsto study the level and trends of tourism development, weighing methodsto determine the rating of tourism qualities. The information base of the article consists of the statistical data of state bodies, as well as legislative and regulatory documents regulating the socio-economic aspects of tourism development [10][11][12].…”