Evaluation of Web Site Performance: Korean Convention Centers

Kim, Lisa Hyunjung; Njite, David

doi:10.1080/15256480903088345

Cited by 8 publications

(5 citation statements)

References 37 publications

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“…Schmidt et al (2008) constructed an instrument for measuring website characteristics and their implications on website performance according to customer preferences. Kim and Njite (2009) assessed the website performance of Korean convention centers using the BSC approach and determined the critical success factors for website performance evaluation from consumers’ perspective. The results suggested that Korean convention centers should improve the customer- and marketing-related aspects of their websites.…”

Section: Findings and Discussionmentioning

confidence: 99%

An updated comprehensive review of website evaluation studies in hospitality and tourism

Sun

Fong²,

Law

et al. 2017

IJCHM

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Purpose This study aims to review published articles on website evaluation in hospitality and tourism for the period of 2000-2015 to provide a comprehensive updated review, as well as to offer implications for academic researchers and industry practitioners. Design/methodology/approach Content analysis was adopted by this study to review retrieved articles on website evaluation in hospitality and tourism. Articles were then analyzed from consumers’ perspective, suppliers’ perspective, and both consumers and suppliers’ perspectives using a systematic approach. Findings Major findings of this study showed that a majority of articles focused on either hospitality or tourism. Moreover, most of the articles generally discussed user interface, marketing effectiveness and website quality. However, these articles did not discuss in detail the implications of website evaluation and ignore the connections between suppliers and consumers to some extent. Research limitations/implications This study can be used as a reference for academic researchers to extend previous frameworks and for industry practitioners to reconstruct the traditional organizational chart and implementing e-strategic management strategies, including m-marketing. Originality/value This study updates website evaluation development in hospitality and tourism in the new millennium. The findings of this study provide significant implications for hospitality and tourism researchers and practitioners to encourage supplier-consumer engagement.

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Section: Findings and Discussionmentioning

confidence: 99%

An updated comprehensive review of website evaluation studies in hospitality and tourism

Sun

Fong²,

Law

et al. 2017

IJCHM

View full text Add to dashboard Cite

show abstract

“…The low score from the marketing perspective is a significant problem, as the use of Web sites as a marketing tool is a key factor determining ultimate success in the marketplace. Harnessing the modified balanced scorecard approach, Kim and Njite (2009) reveal that insufficient information in the customer-and marketing-related aspects are provided on eight renowned Korean convention centers' Web sites. Additionally, Stringam and Gerdes (2010) evaluate hotel Web sites from the usability perspective.…”

Section: Web Design and Analysismentioning

confidence: 99%

Progress on information and communication technologies in hospitality and tourism

Law

Buhalis

Çobanoğlu

2014

International Journal of Contemporary Hospitality Management

579

404

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach -Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings -A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications -On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value -A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.

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“…Interestingly, research studies, in the later 21st century, began conducting descriptive research and investigated the antecedents of hotel and travel agencies’ performances that was operationalized using BSC ( Abdel-Maksoud et al, 2016 ; Nazarian et al, 2017 ; Patiar and Mia, 2009 ; Pool et al, 2017 ; Salehzadeh et al, 2015 ; Wu and Chen, 2012 ; Wu and Lu, 2012 ). Another prominently researched topic that emerged was the use of BSC as a framework to construct performance measurement tools that aided website evaluation of destination management organizations ( Feng et al, 2003 ), convention and visitor bureaus ( Kim and Njite, 2009 ; Myung et al, 2005 ; Stepchenkova et al, 2010 ), national tourism organizations ( Douglas and Mills, 2004 ), bed and breakfast (B&Bs) ( Kline et al, 2004 ), small wineries ( Yuan et al, 2004 ), and hotels ( Kim et al, 2014 ; Kim and Kim, 2010 ). While researchers have actively used BSC as a framework for website evaluation, another study by Aureli and Del Baldo (2019) did not find a widespread use of BSC amongst convention bureaus in Italy.…”

Section: Overview and Analysis Of Included Studiesmentioning

confidence: 99%

Balanced scorecard in the hospitality and tourism industry: Past, present and future

Fatima

Elbanna

2020

International Journal of Hospitality Management

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Highlights The extant research on balanced scorecard (BSC) in the hospitality and tourism industry. The trends and effectiveness of balanced scorecard (BSC). How to develop the understanding and practice of balanced scorecard (BSC). Balanced scorecard (BSC) is a key component in developing sustainable tourism. Balanced scorecard (BSC) contributes to the development of new tourism management.

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Evaluation of Web Site Performance: Korean Convention Centers

Cited by 8 publications

References 37 publications

An updated comprehensive review of website evaluation studies in hospitality and tourism

An updated comprehensive review of website evaluation studies in hospitality and tourism

Progress on information and communication technologies in hospitality and tourism

Balanced scorecard in the hospitality and tourism industry: Past, present and future

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