Examining a Model of Human Resource Performance in Tourism Destination After Pandemic

Abstract

During the new normal era after pandemic Covid-19, the tourism destination needs to struggle and adapt for recovery. This process requires optimal human resource performance. The objective of this study is to examine the model of human resource performance in tourism destination after pandemic. Leadership, motivation, and organizational commitment are consider as the antecedents of human resource performance. This study implements a quantitative approach. The data collection method used a questionnaire that distributed to 105 employees in Balkondes as respondent. The data analysis method used Structural Equation Model (SEM) with AMOS. The results show that leadership, motivation, and organizational commitment have a positive and significant effect on human resource performance. The results also show that organizational commitment has mediating effect on the relationship between leadership toward human resource performance, and motivation toward human resource performance.

Innovation-based Human Resources Performance Improvement Strategy to Support Tourism Recovery at Tourism Village

“…Furthermore, in the new normal period after the pandemic Covid-19, the tourism sector needs to work extra to remain sustainable. This can be achieved if HR as managers and implementers of Tourism Villages continue to innovate and increase their knowledge as managers and providers of tourism services in Tourism Villages [6]. To improve organizational performance, it is necessary to establish and implement effective strategies that allow to seize opportunities and utilize available resources and competencies.…”