Examining Customers’ Continuance Intentions towards E-wallet Usage: The Emergence of Mobile Payment Acceptance in Vietnam

Phương, Nguyễn Thu; LUAN, Ly Thien; DONG, Vu Van; KHANH, Nguyen Le Nhat

doi:10.13106/jafeb.2020.vol7.no9.505

Cited by 72 publications

(95 citation statements)

References 36 publications

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“…Test results showed that cross-loading values conformed with the requirements (>0.70). The lowest value was found in SI1 (0.611) but this result could be accepted since this result is within the acceptable range of 0.60 to 0.70 (Phuong et al, 2020;Hair et al, 2011;Nguyen, 2020). Based on these results, it can be concluded that the construct has good discriminant validity.…”

Section: Discussionmentioning

confidence: 78%

Factors Influencing Use of Social Commerce: An Empirical Study from Indonesia

Rahman¹,

Fauzia²,

Pamungkas³

2020

JAFEB

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This research aims to analyze the factors affecting the acceptance of social commerce, including performance expectancy, effort expectancy, social support, facilitating conditions, hedonic motivation, habitability, price saving orientation, and privacy concerns using the Unified Theory of Acceptance and Use of Technology (UTAUT2). UTAUT2 has been examined and modified in various contexts. The research model studies the acceptance and use of technology in the context of customers. This study adopts a quantitative method using the partial least squares regression (PLS) approach involving 244 respondents. The respondents are users of social commerce in Indonesia. The result of this research indicates that social influence, facilitating conditions, hedonic motivation, habit, price value orientation, and privacy concerns have a significant effect on behavioral intention. On the other hand, performance expectancy and effort expectancy does not affect behavioral intention. Furthermore, price value has a significant effect on social commerce user behavior. Lastly, facilitating conditions and habits does not affect social commerce user behavior. This research contributes to the development of theory by examining an additional variable, which is privacy concern. This study is significant since social media and social commerce have grown exponentially nowadays. Implications of the results for the development of the theory (UTAUT2) and practice are discussed in the article.

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Section: Discussionmentioning

confidence: 78%

Factors Influencing Use of Social Commerce: An Empirical Study from Indonesia

Rahman¹,

Fauzia²,

Pamungkas³

2020

JAFEB

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“…In particular, previous literature indicated that TAM consistently accounts for 40% of variance in usage intention and behaviors (Venkatesh & Davis, 2000). TAM has been widely examined and validated and is an extensively accepted model in different sorts of technologies related to user and organization acceptance and adoption such as the World Wide Web (Lederer, Maupin, Sena, & Zhuang, 2000;Van der Heijden, 2004;Tahar, Riyadh, Sofyani, & Purnomo, 2020), Intranet (Horton, Buck, Waterson, & Clegg, 2001), E-commerce (Olson & Boyer, 2003;Pavlou, 2003;Han, Thao Nguyen, & Nguyen, 2016), Internet Banking (Aldás-Manzano, Lassala-Navarré, Ruiz-Mafé, & Sanz-Blas, 2009, Mobile banking (Le, Trinh, & Nguyen, 2020;Phuong, Luan, Dong, & Khanh, 2020) that lead to their widespread acceptance.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

An Integrated Model of CSR Perception and TAM on Intention to Adopt Mobile Banking

Nguyen¹,

Nguyen²

2020

JAFEB

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The purpose of this paper is to (1) evaluate a proposed conceptual model based on integrated Technology Acceptance Model (TAM) and Corporate Social Responsibility (CSR); (2) compare the differences between Vietnam and South Korea regarding the effects of consumer perception of CSR activities and technology acceptance on intention to adopt mobile banking. Structural Equation Modeling (SEM) was conducted to analyze the data collected from the field survey questionnaires administered to a convenience sample of Vietnamese and Korean banking customers. The results showed that there is a difference between South Korea and Vietnam with regard to intention to use mobile banking services. While the effects of social responsibility and environmental responsibility on trust, trust on perceived usefulness, perceived risk on intention to use, perceived usefulness on intention to use were significant in the context of Vietnam but those effects were not significant in South Korea. Therefore, this study has attempted to fill this gap by empirically examining some of the important factors influencing the adoption of m-banking from the Vietnamese and Korean customers' perspectives. Finally, practical and theoretical implications for both banks and researchers in the m-banking context are also discussed in the concluding section.

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“…e-wallet adoption facilitates social distancing between the seller and consumers, which helps prevents COVID-19 (Daragmeh, 2021). e-Wallet researches are predominantly emphasizing the adoption and the technology acceptance model (Singh, 2021); on the UTAUT framework (Sikdar, 2019); and concentrated on the certain region such as India (Shah, 2017); Malaysia, and Indonesia (Aji, 2020); Vietnam (Phuong, 2020), and in Hungary (Daragmeh, 2021).…”

Section: Digital Payment and E-walletmentioning

confidence: 99%

“…Most of this research is conducted in developing countries where 1) population is big and or 2) the number of generation Z is significant, and 3) conducted in a more developed country where the population is relatively small such as in Hungary. The future of e-wallet is seemingly bright with the recent studies found out that in India, the perceived ease-of-use influence considerably in their continuance to use e-wallet (Phuong, 2020).…”

Section: Digital Payment and E-walletmentioning

confidence: 99%

e-Wallet usage intensity and the determining factors during pandemics

Prasasti

Lia²,

Nuari³

2022

IJRBS

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COVID-19 has changed the way we live to the extent of many choices in our lives. Physical distancing measurement that took place months, followed by restriction to travel, to reduce mobility, has been gradually implemented by the government of Indonesia. The e-wallet transaction by volume during the pandemic accounts for 1,7 million times with 67 total users in Indonesia. This study is comprehensive on previous research on 2020 with a smaller sample. This research is aimed to find out 1) the usage intensity of e-wallet amongst them and 2) to understand the underlying factors of using such e-wallet. The data is collected by interviewing 100 students in Universitas Negeri Malang, Indonesia. The data was then analyzed using NVIVO and interpreted using content analysis to reach the objective of this research. It is found out that 1) undergraduate students use it quite frequently, and 2) three key factors as the determining factors, namely practicality efficiency, and discount. This research aims to contribute to the digital payment literature and future research agenda on e-wallet amongst undergraduate students during pandemic and post-pandemic.

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Examining Customers’ Continuance Intentions towards E-wallet Usage: The Emergence of Mobile Payment Acceptance in Vietnam

Cited by 72 publications

References 36 publications

Factors Influencing Use of Social Commerce: An Empirical Study from Indonesia

Factors Influencing Use of Social Commerce: An Empirical Study from Indonesia

An Integrated Model of CSR Perception and TAM on Intention to Adopt Mobile Banking

e-Wallet usage intensity and the determining factors during pandemics

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