Examining predictors of digital library use: an application of the information system success model

Abstract

Purpose Digital libraries are not only an assortment of information assets yet have turned into a digital community for correspondence, searching and electronic learning. Also, economically the investment in terms of money, time, energy and manpower associated with the development of effective digital library (DL) systems demands high utilization of these resources. This study aims to explore the factors that affect the utilization of digital libraries and may lead to users’ satisfaction and finally high exposure to information systems like digital libraries. However, these factors may work differently in different cultures. Considering this fact, DeLone and McLean’s IS success model (ISSM) is tested and expanded in a local academic context. Design/methodology/approach Following the quantitative research design, a total of 355 responses were collected through a questionnaire-based survey. Research scholars of the University of Punjab, Lahore, Pakistan were the reviewed population of this study. A two-stage stratified random sampling method was used to choose the sample. Structural equation modelling is used to find out the nature and extent of the relationship among studied variables. Findings The findings confirm that service quality is the strong predictor of DL system use, whereas overall users’ satisfaction mediates the relationship between the predictors (content and service quality) and the outcome variable (use). Originality/value This work done is the first main endeavour to use the “Information System Success” theories to intervene and mediate the effect of content, IQ, system quality and service quality on the use of DL in the local context.

Determinants of overall user success in an academic digital library environment: validation of the integrated digital library user success (IDLUS) model

“…In line with the expectations, “service quality” was also found to have a significant positive relationship with “user satisfaction” and “use/intention to use” the HEC-NDL. This result was also in tandem with the findings obtained by the previous studies (Afthanorhan et al , 2020; Alzahrani et al , 2019; Chang, 2013; Chen et al , 2016; Gao, 2020; Iqbal et al , 2022; Rahman and Mohezar, 2019; Xu and Du, 2018, etc.). It has implied that a higher rating of the “service quality” leads to higher “user satisfaction” and, ultimately, “use/intention to use” the DL by users.…”

“…Additionally, Zhang’s (2009) research indicated SQ and IQ as key predictors of users’ satisfaction toward the community on social networking sites. In recent years, academics have begun to apply the ISS theory to the study of DLs (Aldholay et al , 2018; Alzahrani et al , 2019; Chen et al , 2016; Gao, 2020; Iqbal et al , 2022; Lwoga, 2013; Samadi et al , 2014).…”

User’s intention towards the use of digital libraries: a post COVID-19 scenario

“…These digital libraries display the link between information, collections and technological progressions (Fritz et al , 2020). Over the years, the development of digital libraries has been a growing area of study such as in the context of users’ intention to acquire information and enhance their performance (Chang et al , 2009); users’ acceptance and utilization (Park et al , 2009); students’ use intention of electronic library resources (Joo and Choi, 2015); users’ satisfaction (Xu and Du, 2018; Soltani-Nejad et al , 2020); students’ satisfaction (Xu and Du, 2019); various types of big data resources and the value of services for users (Li et al , 2019); individual encounters with the datathon during COVID-19 (Fritz et al , 2020); the potential influence of personality traits on individuals’ intention to adopt among Gen-Z students (Sanjeev et al , 2021); users’ acceptance of blockchain technology for obtaining digital resources (Khan et al , 2022); research scholars’ usage and satisfaction (Iqbal et al , 2022) and students’ usage during COVID-19 (Habibi et al , 2022).…”

“…A digital library is an online database of resources like databases and digital books with the primary intention of facilitating the worldwide distribution of these resources (Li et al , 2019). Since modern public libraries are getting replaced with digital libraries, digitally printed materials, e-books and e-resources are gradually becoming an essential part of their services and influence how effectively users use digital libraries (Iqbal et al , 2022). The advent of digital libraries has undoubtedly provided more benefits to any user, particularly students, who are dependent on libraries to benefit in their academic endeavours (Perdana and Prasojo, 2020).…”

Digital Game Visual Style Classification: Influence of Information Quality Components on the User Satisfaction during Game Searching Activity in the Digital Game Library

“…Content is an essential information quality component, which refers to the precision and adequate information required by the user to satisfy their needs. According to the digital library collection study [57], content has the most beneficial effect on user satisfaction compared to other components. Therefore, retrieving information based on the predefined classification highly influenced user satisfaction.…”