Examining Public Organization Communication Misalignments During COVID-19 Through the Lens of Higher Education

Abstract

COVID-19 is forcing alterations to administrative communication. Higher education institutions transitioning online during the pandemic offers a fertile ground to analyze what happens to organizational communication within administration when the mode is primarily remote. Using a content analysis of emails and participant interviews, this work finds that while administrators intend to communicate empathy, messages fall short of fostering connection with faculty due to failing to cultivate buyin through quality feedback channels. The takeaways of this study of remote communication is that despite its mode, communication must be two way, and the authenticity of organizational communication becomes more important under pressure-filled circumstances.

Comunicação organizacional em instituições de ensino superior: uma análise dos beneficios e desafios na revisão sistemática da literatura

“…Portanto, a comunicação organizacional realiza trocas de conhecimento, estimula diálogo com equipes e stakeholders (Gamboa, 2018), estimula liderança e empatia dos líderes para o engajamento de pessoas conforme (Kim et al, 2021;Lovell;Dolamore;Collins, 2022), estimula a implementação de novas ferramentas para facilitar a comunicação organizacional (Chaudhry et al, 2021;Milas Z., Milas D., 2021), a implementação da cultura organizacional e institucional (Letlatsa, 2022), e otimiza implementação estratégicas, como as tecnológicas, para facilitar o meio da comunicação e aprendizagem, trazendo benefícios para as IES (Lim;Chuah, 2022). de liderança e estratégias de comunicação eficazes.…”

Making Sense of the Response to COVID-19 in Higher Education: A Case Study of Crisis Communication in Two Universities

“…The change introduced by HE institutions during the pandemic, uncharacteristic in its rapid pace, was essentially enforced through the publication and dissemination of regulatory texts of various kinds, such as institutional messages, protocols and guidelines. Coordination efforts and discussions of available options on how to face the emergency also took place, often informally, through email (Lovell et al 2022) and online meetings. For newly introduced policies to take effect, however, written documents of various kinds having binding effect were preferred: as noted by Lammers and Barbour (2006, 365), "[t]he prevailing manifestation of institutions relevant to organizational communication is formality.…”

Exploring the Bankers’ Perspectives on Shariah and Operational Issues of Restructuring and Rescheduling in Islamic Financing During Covid-19 Pandemic

“…Based on the responses from all the informants, the researchers agreed with the statements given by all the informants regarding the importance of proper communication either via physical or online means among all the stakeholders including the staff and employees to avoid potential issues arising during implementing restructuring and rescheduling of financing facility during the Covid-19 pandemic. Moreover, to mitigate the result or effect of the crisis, positive communication and relationships such as strong connections, friendly engagements, and warm interactions are very vital (Lovell, Dolamore, & Collins, 2021).…”