Abstract. Volcanic eruptions can cause significant disruption to society and numerical models are crucial for forecasting the dispersion of erupted material. Here we assess the skill and limitations of the Met Office’s Numerical Atmospheric-dispersion Modelling Environment (NAME) in simulating the dispersion of the sulfur dioxide (SO2) cloud from the 21–22 June 2019 eruption of the Raikoke volcano (48.3° N, 153.2° E). The eruption emitted around 1.5 ± 0.2 Tg of SO2, which represents the largest volcanic emission of SO2 into the stratosphere since the 2011 Nabro eruption. We simulate the temporal evolution of the volcanic SO2 cloud across the Northern Hemisphere (NH) and compare our model simulations to high-resolution SO2 measurements from the Tropospheric Monitoring Instrument (TROPOMI) and the Infrared Atmospheric Sounding Interferometer (IASI) satellite SO2 products. We show that NAME accurately simulates the observed location and horizontal extent of the SO2 cloud during the first 2–3 weeks after the eruption, but is unable, in its standard configuration, to capture the extent and precise location of very high-concentration regions within the volcanic cloud. Using the Fractional Skill Score as metric for model skill, NAME shows skill in simulating the horizontal extent of the cloud for 12–17 days after the eruption where vertical column densities (VCD) of SO2 (in Dobson Units, DU) are above 1 DU. For SO2 VCDs above 20 DU, which are predominantly observed as small-scale features within the SO2 cloud, the model shows skill on the order of 2–4 days only. The lower skill for these high-concentration regions is partly explained by the model-simulated SO2 cloud in NAME being too diffuse compared to TROPOMI retrievals. Reducing the standard diffusion parameters used in NAME by a factor of four results in a slightly increased model skill during the first five days of the simulation, but on longer timescales the simulated SO2 cloud remains too diffuse when compared to TROPOMI measurements. We find that the temporal evolution of the NH-mean SO2 mass burden simulated by NAME strongly depends on the fraction of SO2 mass emitted into the lower stratosphere, which is uncertain for the 2019 Raikoke eruption. When emitting 0.9–1.1 Tg of SO2 into the lower stratosphere (11–18 km) and 0.4–0.7 Tg into the upper troposphere (8–11 km), both NAME and TROPOMI show a similar peak in SO2 mass burden (1.4–1.6 Tg of SO2) with an average SO2 e-folding time of 14–15 days in the NH. Our work demonstrates the large potential of using high-resolution satellite retrievals to identify and rectify limitations in dispersion models like NAME, which will ultimately help to improve dispersion modelling efforts of volcanic SO2 clouds.