Examining the Role of Service Quality, Perceived Values, and Trust in Macau Food Festival

Pai, Chen-Kuo; Lee, Tingting; Kang, Sangguk

doi:10.3390/ijerph18179214

Cited by 15 publications

(16 citation statements)

References 51 publications

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“…(2017) involving participants of a local festival in South Korea, the authors found that the perception of the festival varied according to the activities and experiences practiced. Meeprom and Silanoi (2020) and Pai et al . (2021) stated the effect of quality in activities on value perceptions in their studies.…”

Section: Conclusion and Discussionmentioning

confidence: 89%

“…festivals are events that create a high value perception of the services purchased Chen and Chen (2010), Song et al (2015), Jin et al (2015) In a study by Lee et al (2017) involving participants of a local festival in South Korea, the authors found that the perception of the festival varied according to the activities and experiences practiced. Meeprom and Silanoi (2020) and Pai et al (2021) stated the effect of quality in activities on value perceptions in their studies. In line with these findings, the findings of the present study showed that festival quality had an impact on the perception of high value, and accordingly, the acceptance of H1d.…”

Section: Conclusion and Discussionmentioning

confidence: 99%

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How do gastronomic festivals trigger behavioral intentions? The role of hedonic and eudaimonic well-being

Keskin,

Yayla,

Sezen

et al. 2024

JHTI

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PurposeGastronomic festivals are important events to bring people together around food-themed activities. This study aimed at determining the relationships between festival quality, memorable food experience, loyalty, behavioral intention, hedonic well-being, and eudaimonic well-being. In this study, festival quality is the independent variable that affects the memorable food experience, the memorable food experience is the independent variable that affects loyalty, and loyalty is the independent variable that affects behavioral intent. Hedonic well-being and eudaimonic well-being are moderating variables. Behavioral intention is the dependent variable, while memorable food experience and loyalty are both dependent and independent variables.Design/methodology/approachThe population consisted of local tourists visiting Orange Blossom Carnival held in Adana, Turkey. The survey technique and the convenience sampling method were preferred and 545 data were obtained.FindingsThe analysis results showed that all dimensions of the memorable food experience are strongly affected by festival quality. Plus, superior service approach and high value perception dimensions of the memorable food experience have significant effects on loyalty. Furthermore, destination loyalty was found to have a strong effect on behavioral intentions. Moreover, higher levels of Hedonic well-being (HWB) and Eudomenic well-being (EWB) were found to increase the effect of loyalty on behavioral intention; accordingly, the moderator roles of HWB and EWB were determined.Practical implicationsThis article provides information that the memorable dining experiences of festival visitors who attend the Orange Blossom Carnival in Adana affect the quality of the festival and their intentions to loyalty. In addition, in the study, it was found that the well-being of carnival visitors had a moderating role in the effect of their loyalty on their behavioral intentions. Therefore, this article provides information on how the food experiences and well-being of the visitors at the gastronomy festival will affect which factors.Originality/valueAccording to the findings, gastronomy-based events may affect tourists’ experiences, and tourists’ psychological well-being affects loyalty and behavioral intentions. Destination management organizations can learn about gastronomy-based festivals. The results of the study include a number of theoretical and practical findings for destination management organizations, festival managers, policy makers and academics working in the literature.

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Section: Conclusion and Discussionmentioning

confidence: 89%

Section: Conclusion and Discussionmentioning

confidence: 99%

How do gastronomic festivals trigger behavioral intentions? The role of hedonic and eudaimonic well-being

Keskin,

Yayla,

Sezen

et al. 2024

JHTI

View full text Add to dashboard Cite

show abstract

“…Second, this study contributes to the hospitality literature by exploring the roles of perceived value in consumer dining-in behavior in the context of COVID-19 recovery ( Pai et al, 2021 ; Touni et al, 2022 ). This study extends previous research by simultaneously assessing the hedonic, utilitarian, and social values of dining in a restaurant ( Ha and Jang, 2010 ; Yu et al, 2013 ; Song and Qu, 2017 ).…”

Section: Discussionmentioning

confidence: 99%

Effect of restaurant consumers’ anticipated emotions on perceived value and behavioral intention in the COVID-19 context

Jiang

Lau

2022

Front. Psychol.

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While hospitality scholars have been conducting research on post-pandemic consumption recovery, the impact of the psychological consequences of COVID-19 on consumers’ post-pandemic behavior remains insufficiently addressed. Therefore, the purpose of this study is to explore the relationships among anticipated emotions, perceived value, perceived threat, and dining-out intention in the COVID-19 context. In this study, 621 restaurant consumers in China were surveyed and the data were analyzed with structural equation modeling. The results suggested that positive anticipated emotions affect perceived hedonic, utilitarian, and social values, whereas negative anticipated emotions affect hedonic value. Hedonic and utilitarian values then influence dining-out intention. Perceived threat in terms of perceived severity and susceptibility to COVID-19 was explored to moderate the impacts of hedonic and social values on the intention. This study contributes to the literature by identifying the positive, distinct roles of both anticipated emotions on consumer dining-out intention through perceived values and threats during the early recovery of COVID-19.

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“…Second, this research centers on the role of risk perception in eliciting emotional and behavioral responses among international travelers. Yet, according to recent destination studies in tourism, many crucial factors influence such affective and behavioral processes (e.g., satisfaction, image, destination performance, attributes, trust, value, travel experience) [ 1 , 47 , 48 , 49 ]. Future research should expand the proposed theoretical framework to better account for the total variance of avoidance/hesitation behavior.…”

Section: Discussionmentioning

confidence: 99%

Facilitators and Reducers of Korean Travelers’ Avoidance/Hesitation Behaviors toward China in the Case of COVID-19

Han

Che

Lee

2021

IJERPH

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Given that little is known about overseas travelers’ responses and behaviors toward China after the outbreak of COVID-19, this study aimed to uncover risk perception factors and investigate its role in Korean travelers’ avoidance/hesitation behaviors toward China as an international tourism destination in the case of the COVID-19 pandemic. To explore the relationship with risk perception, anticipated emotion and avoidance/hesitation behavior, a quantitative method along with an online survey was employed. This focus was on Korean tourists who had traveled to China at least once. Findings revealed that risk perception and negative anticipated emotion are vital facilitators of avoidance/hesitation behaviors, and that positive anticipated emotion reduces such behaviors. The efficacy of a higher-order structure of risk perception, which encompasses six dimensions, was also demonstrated. In addition, destination attachment lowered the influence of risk perception on the formation of avoidance/hesitation behaviors. Overall, our results will help tourism researchers and practitioners understand what factors drive and reduce international travelers’ avoidance/hesitation behaviors toward China in the post-pandemic world. Implications for theory and practice are offered.

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Examining the Role of Service Quality, Perceived Values, and Trust in Macau Food Festival

Cited by 15 publications

References 51 publications

How do gastronomic festivals trigger behavioral intentions? The role of hedonic and eudaimonic well-being

How do gastronomic festivals trigger behavioral intentions? The role of hedonic and eudaimonic well-being

Effect of restaurant consumers’ anticipated emotions on perceived value and behavioral intention in the COVID-19 context

Facilitators and Reducers of Korean Travelers’ Avoidance/Hesitation Behaviors toward China in the Case of COVID-19

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