Examining the Success and Failure Factors of Business Process Reengineering in Africa, Asia, the Middle East, and North America: A Literature Review

Abstract

Using business process reengineering (BPR) to effectively implement new strategic initiatives and integrate new technology can radically upgrade organizations (Dachyar, Yadrifil & Pratama, 2015). The following literature review compares empirical studies from eight different countries (including the United States) to identify global commonalities and differences of Business Process Reengineering (BPR) practices and the Integration of technology in the areas of research interest, critical success factors, and failure factors and recommendations. Information gathered is synthesized using a cross-cultural comparison with the eight evaluated countries divided by continent. To ensure complete understanding, term definitions and an explanation of the topic's importance are included. In addition, a brief description of each study's methodology is described in the section on research interest, and comparison findings are discussed at the end. (Key terms are provided that they are after the references.

A hermeneutic research on project management approaches applied in a business process re-engineering project

“…Based on the insights from the literature review on BPR project objectives, approaches, and factors that influence BPR projects and management, open and closed-ended questions were developed. The statements were adapted from previous work and guides on how to capture lessons learned and BPR project success factors in technical organisations, in particular (California Department of Technology, 2017; Project Management Qualification, 2019; Virzi, 2019; Al-Anqoudi et al. , 2021; Harika et al.…”

“…Based on the insights from the literature review on BPR project objectives, approaches, and factors that influence BPR projects and management, open and closed-ended questions were developed. The statements were adapted from previous work and guides on how to capture lessons learned and BPR project success factors in technical organisations, in particular (California Department of Technology, 2017;Project Management Qualification, 2019;Virzi, 2019;Al-Anqoudi et al, 2021;Harika et al, 2021). The questions related to project planning, execution, and outcome, including processes and activities involved in a BPR project, establishing a common understanding of the scope of the project, putting the team together with clear responsibilities, leadership qualities, management commitment, resources, and alignment with organisational objectives.…”

“…However, the findings from these studies may not be generalisable to technically oriented organisations. In their review of critical success factors for technology-related BPR in Asia, Africa, Middle East, and North America, Virzi (2019) identified human factors, poor project management, communication, and IT-related issues. However, this study does not reveal the experiences of the people involved; thus, may not comprise a true reflection of BPR project management realities.…”

Process Reengineering in African Public Sector: Lessons From the Private Sector

“…This section attempts to modify Abdolvand et al"s (2008) model of critical success factors (CSF) of PR as shown in figure 4. Abdolvand et al"s model has been used to identify some structure decisions that have been adopted by managers in PrSOs that are known to produce with the implementation of PR (Virzi, 2019). However, the model failed to include the benefits of IT, which is the hallmark of process reengineering, especially in the public sector.…”