Experience of isolation and quarantine hotels for COVID-19 in Hawaii

Fan, Victoria Y.; Fontanilla, Tiana; Yamaguchi, Craig T.; Geib, Stephen M.; Holmes, Joshua R.; Sun-Ja, Kim; Do, Bobby; Lee, Thomas H.; Talagi, Deveraux K P; Sutton, Yara; Aiona, Amihan; Curtis, Amy; Mersereau, Edward

doi:10.1093/jtm/taab096

Cited by 7 publications

(8 citation statements)

References 9 publications

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“…This implemented system described herein is notable for its role as a state behavioral health authority playing a role in COVID-19 activities, reflecting the potential to rely on partners outside of a traditional infectious disease or emergency medicine framework. By leveraging the public behavioral health system for a health response, this case study demonstrated the ability to mitigate the COVID-19 pandemic, as well as concurrent mental health issues [ 21 ]. As such, surge capacity can be met through a broad coalition of willing partner agencies led by a state agency with existing capacity to quickly respond and provide a comprehensive system of care encompassing a variety of functions including request and intake, triage, transportation, facility placement, case management, and discharge planning.…”

Section: Discussionmentioning

confidence: 99%

“…Meetings with the functional teams, as well as meetings with external stakeholders, provided feedback for improvement throughout the implementation of the system. More than 3248 individuals between 12 August 2020 and 10 December 2020 were connected to isolation and quarantine, food, and/or testing services, and the target of providing services to individuals that exceeded more than 9% of all COVID-19 cases in the state was reached [ 21 ]. Once gaps in client placement or workflow had been identified through feedback from the intake form or staff, changes were then implemented within the system and quickly adjusted through daily meetings with those involved with client placement and the leadership team to ensure open communication, feedback, and improvement.…”

Section: The Plan-do-study-act Improvement Model and Frameworkmentioning

confidence: 99%

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Planning and Implementation of COVID-19 Isolation and Quarantine Facilities in Hawaii: A Public Health Case Report

Fan

Yamaguchi

Pal

et al. 2022

IJERPH

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In response to the second surge of COVID-19 cases in Hawaii in the fall of 2020, the Hawaii State Department of Health Behavioral Health Administration led and contracted a coalition of agencies to plan and implement an isolation and quarantine facility placement service that included food, testing, and transportation assistance for a state capitol and major urban center. The goal of the program was to provide safe isolation and quarantine options for individual residents at risk of not being able to comply with isolation and quarantine mandates. Drawing upon historical lived experiences in planning and implementing the system for isolation and quarantine facilities, this qualitative public health case study report applies the plan–do–study–act (PDSA) improvement model and framework to review and summarize the implementation of this system. This case study also offers lessons for a unique opportunity for collaboration led by a public behavioral health leadership that expands upon traditionally narrow infectious disease control, by developing a continuum of care that not only addresses immediate COVID-19 concerns but also longer-term supports and services including housing, access to mental health services, and other social services. This case study highlights the role of a state agency in building a coalition of agencies, including a public university, to respond to the pandemic. The case study also discusses how continuous learning was executed to improve delivery of care.

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Section: Discussionmentioning

confidence: 99%

Section: The Plan-do-study-act Improvement Model and Frameworkmentioning

confidence: 99%

Planning and Implementation of COVID-19 Isolation and Quarantine Facilities in Hawaii: A Public Health Case Report

Fan

Yamaguchi

Pal

et al. 2022

IJERPH

Self Cite

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“…Similarly, despite some focus on topics such as food safety (MacLaurin, 2001; Tarulevicz and Ooi, 2021), healthy eating (Al-Ansi et al , 2022; Jeong et al , 2019), hotel cleanliness (Zemke et al , 2015) and hotel safety during COVID-19 (Choi et al , 2022; Morosan and DeFranco, 2021), no hospitality studies appear to have addressed travel medicine thus far. Only a handful of papers in travel medicine journals have mentioned hotel guests’ health; most have covered food and waterborne infectious diseases such as diarrhea, norovirus, malaria, Legionnaires’ disease and COVID-19 (Erdogan and Arslan, 2007; Leshem et al , 2016; Fan et al , 2021); however, as confirmed by the pandemic’s devastating blow to tourism and hospitality, safety and health are of paramount importance in consumer-centered sectors (Wilks and Oldenburg, 1995; Maher et al , 2022). The absence of attention to these issues can easily destroy an industry.…”

Section: Travel Medicinementioning

confidence: 99%

Travel medicine in hospitality: an interdisciplinary perspective

Wen

Zheng

et al. 2023

IJCHM

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Purpose This paper aims to introduce an under-researched concept, travel medicine, to the hospitality field and proposes future research directions. This paper also highlights the need to acknowledge the missing link between hospitality and medical science and encourages research on the health of hotel guests, especially those with mental disorders. Design/methodology/approach By synthesizing relevant literature, this study proposes a conceptual framework focused on identifying and filling knowledge gaps between hospitality and medical science. Pathways for empirical research on hotel guests’ travel health are suggested accordingly. Findings This paper reveals that the topic of travel medicine has been neglected in hospitality, especially in relation to vulnerable hotel guests. Additionally, this study suggests that researchers should move beyond the confines of social science and conduct interdisciplinary hospitality studies. In-depth analyses of hotel guests’ health and safety are also recommended. Research limitations/implications This conceptual piece serves as a “provocation” that is exploratory, thus laying a foundation for future interdisciplinary studies bridging hospitality and medical science. This paper offers practical significance for hospitality stakeholders (i.e. academics, practitioners, hotel guests and society) and also provides guidelines on how to create vulnerability-friendly hospitality environments. Originality/value To the best of the authors’ knowledge, this study takes an important step toward interdisciplinary research between hospitality and medical science through the lens of travel medicine. This paper offers insight to bridge these disciplines and extend hospitality research into medical science. This paper further identifies an under-investigated topic and feasible research avenues that can offer timely solutions for hospitality academics and practitioners.

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“…Reoccurring concerns were finances, domestic travel restrictions, and food preferences, which differ from frequently reported concerns of people in quarantine including infection fear, frustration, boredom, inadequate supplies, and lack of information. [4][5][6][7] Financial concerns often stemmed from residents returning to Australia out of necessity due to overseas job loss during the pandemic, and the compounding concern of quarantine costs. Residents also returned to Australia out of necessity due to unwell or dying family members; and many were impacted by domestic travel restrictions within Australia.…”

Section: Recurrent Patterns Of Resident Needsmentioning

confidence: 99%

“…2,3 These strategies emphasize proactive and assertive engagement with regular and timely information, however comprehensive case management with regular wellness checks and linkage to further health services are only described in quarantine for vulnerable populations or residents with confirmed COVID-19. [4][5][6][7] In the Northern Territory, Australia, the Australian Medical Assistance Team (AUSMAT) established and managed Howard Springs International Quarantine Facility from October 2020 to May 2021. Details on this operation are provided elsewhere.…”

Section: Introduction To the Issuementioning

confidence: 99%

Telehealth for Comprehensive Care to Quarantine Residents: A Novel Approach and Lessons Learned

Curtis

Taylor

Perry

et al. 2023

Journal of Patient Experience

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Proactive engagement and care with regular and timely information are required to manage the health and well-being of people in quarantine. At Australia's Howard Springs International Quarantine Facility, a telehealth model was rapidly established using trained non-clinical Customer Service Officers (CSO's) with the aim to provide comprehensive care to residents, maximize staff safety, and reduce clinical workforce capacity pressures. We describe this model, whereby CSO's provided residents with daily COVID-19 symptom and well-being screening, weekly psychological screening, and ongoing linkage to additional clinical and administrative services. In addition, CSO's went beyond these duties to deliver personalized care through delivery of care packages and attendance of the departure point to farewell residents. From October 2020 to May 2021, across 7105 residents, we estimated that CSO's prevented over 75 000 face-to-face resident visits, which reduced workforce requirements and preserved staff safety through minimizing potential COVID-19 transmission and time spent in personal protective equipment in the challenging ambient environment. We share key lessons learned which may inform future telehealth models and guide a positive experience for quarantine residents.

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Experience of isolation and quarantine hotels for COVID-19 in Hawaii

Cited by 7 publications

References 9 publications

Planning and Implementation of COVID-19 Isolation and Quarantine Facilities in Hawaii: A Public Health Case Report

Planning and Implementation of COVID-19 Isolation and Quarantine Facilities in Hawaii: A Public Health Case Report

Travel medicine in hospitality: an interdisciplinary perspective

Telehealth for Comprehensive Care to Quarantine Residents: A Novel Approach and Lessons Learned

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