Experiences of US- andforeign-owned firms: A new perspective on ISO 9000 implementation

Ebrahimpour, Maling; Withers, Barbara E.; Hikmet, Neşet

doi:10.1080/002075497195911

Cited by 57 publications

(51 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Although there are many studies reporting expectations of increased market share and improved product quality from ISO 9000 implementation (for example, Ebrahimpour et al, 1997), there are much fewer empirical studies on the business performance benefits actually achieved. The UK research of Mann and Kehoe (1994) noted that quality certification was associated with improved business performance at the operational level.…”

Section: Iso 9000 Certification and Business Performancementioning

confidence: 99%

ISO 9000 registration’s impact on sales and profitability

Heras¹,

Dick

2002

International Journal of Quality &Amp; Reliability Management

154

View full text Add to dashboard Cite

show abstract

Section: Iso 9000 Certification and Business Performancementioning

confidence: 99%

ISO 9000 registration’s impact on sales and profitability

Heras¹,

Dick

2002

International Journal of Quality &Amp; Reliability Management

154

View full text Add to dashboard Cite

show abstract

“…Nonetheless, Ebrahimpour, Whithers andHikmet (1997) suggested that some firms have experience difficulties in conducting internal quality audits and, subsequently, in taking the required corrective actions. Sun and Cheng (2002) and Thomas and Webb (2003) have even questioned the costeffectiveness and feasibility of implementing ISO 9000 in small-to-medium enterprises (SMEs) in the European manufacturing sector.…”

Section: Research Hypothesesmentioning

confidence: 99%

What are the impacts of implementing ISOs on the competitiveness of manufacturing industry in China?

Yeung

Mok

2005

Journal of World Business

View full text Add to dashboard Cite

Abstract:Based on the proposed 'PIE' analytical framework, this paper argues that the preparation, implementation and evaluation of international standards (ISOs) affect the competitiveness of (foreign-financed) export-oriented manufacturing industry in southern and south-eastern China, both in the shortand long-term. During the period of preparation, the decision to adopt ISOs is mainly driven by market demand and/or by the decisions of established competitors. Negative effects due to the diversion of scarce resources and institutional resistance to change during the period of transitional implementation are offset by the overall enhancement of the firm's productivity in the long-run. 'Tailoring for the external audit' and 'secondbest' practices are two strategies commonly employed by Chinese firms to lower the transaction costs involved in ISO audits.

show abstract

“…Initial screening of the 2000 or so electronic search listings excluded materials that were not in peer-reviewed journals, followed by a relevance screening to exclude articles that did not explicitly measure business benefits or performance variables. At this stage it was found that there were many studies reporting expectations of increased market share and improved product quality from ISO 9001 implementation (Ebrahimpour et al, 1997), but there were less than 100 empirical studies on the business performance benefits actually achieved.…”

Section: Iso 9001 Quality Management and Performance Literaturementioning

confidence: 99%

Shedding light on causation between ISO 9001 and improved business performance

Dick

Heras²,

2008

International Journal of Operations &Amp; Production Management

129

View full text Add to dashboard Cite

Purpose -The adoption of the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little research has been done that can indicate how far improved business performance can be attributed to it rather than counter-intuitive causes. The paper aims to examine the evidence for the causal links between quality management system certification and improved performance in the empirical literature. Design/methodology/approach -A method is proposed for testing how far performance improvement can be attributed to quality management system certification and how far attribution to other causes applies. This method is illustrated on a longitudinal study and then utilised to interpret the findings of other longitudinal studies. Findings -It is concluded that although there is some evidence to indicate that quality management system certification has some causal influence on business performance, there is also evidence for the existence of a substantial mechanism whereby better performing firms self-select to adopt certification. Possible causes for this mechanism are discussed. Research limitations/implications -The existence of a self-select mechanism has profound implications for interpreting business performance achievements associated with quality management system certification because the benefits found may well be inflated by its presence. The authors suggest that richer theory is needed that can incorporate bi-directional influences and new research is needed to explore the underlying causes of adoption selection effects. Originality/value -The paper provides researchers with a method for testing and discussing causation influences on results. It provides evidence that a substantial part of the association found in the research on quality management system certification and business benefits may be due to counterintuitive causes.Keywords Performance management, ISO 9000 series, Cause and effect analysis, QualityPaper type Research paper Introduction Although most "new" ideas in management have short life spans and are discarded when eclipsed by the next fad (Carson et al., 2000), adoption of third party accredited ISO quality management system standards has proven to be a persistent and growing phenomenon. Its persistence suggests that it is not simply another management fad but will remain an influential global management meta-standard (Uzumeri, 1997).

show abstract

Experiences of US- andforeign-owned firms: A new perspective on ISO 9000 implementation

Cited by 57 publications

References 0 publications

ISO 9000 registration’s impact on sales and profitability

ISO 9000 registration’s impact on sales and profitability

What are the impacts of implementing ISOs on the competitiveness of manufacturing industry in China?

Shedding light on causation between ISO 9001 and improved business performance

Contact Info

Product

Resources

About