Expert system: defection and perfection

Raggad, Bel G.; Gargano, Michael L.

doi:10.1108/09576059910295878

Cited by 6 publications

(2 citation statements)

References 13 publications

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“…The multimedia interface was effective in helping the user query the system, but it slows down the access speed. Expert systems are not able to deal with exceptions or complex problems due to their inflexibility and the limitations of the knowledge base [22]. The interactive nature of Internet communication provides an opportunity to reduce these limitations as users can talk to a human expert via telediagnostic equipment.…”

Section: Discussionmentioning

confidence: 99%

Web-based expert systems: benefits and challenges

Duan¹,

Edwards

2005

Information & Management

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Convergence of technologies in the Internet and the field of expert systems have offered new ways of sharing and distributing knowledge. However, there has been a general lack of research in the area of web-based expert systems (ES). This paper addresses the issues associated with the design, development, and use of web-based ES from a standpoint of the benefits and challenges of developing and using them. The original theory and concepts in conventional ES were reviewed and a knowledge engineering framework for developing them was revisited. The study considered three web-based ES: WITS-advisor -for ebusiness strategy development, Fish-Expert -for fish disease diagnosis, and IMIS -to promote intelligent interviews. The benefits and challenges in developing and using ES are discussed by comparing them with traditional standalone systems from development and application perspectives. #

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Section: Discussionmentioning

confidence: 99%

Web-based expert systems: benefits and challenges

Duan¹,

Edwards

2005

Information & Management

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“…They address user dependence upon the system and a possible continuum of system usage outcomes ranging from user defection to over-dependence [15,22,44,48].…”

Section: Evaluation Criteria For Kbs Beyond Verification and Validationmentioning

confidence: 99%

Acknowledging insufficiency in the evaluation of legal knowledge-based systems

Hall

Zeleznikow

2001

Proceedings of the 8th International Conference on Artificial Intelligence and Law

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This paper considers the need for evaluation of knowledge-based systems in general and legal knowledge-based systems in particular. Some special features of legal knowledge-based systems pertinent to their evaluation are presented. The expected benefits of such evaluations are discussed. and some of the difficulties likely to be encountered are outlined.The proceedings of four International Conferences on Artificial Intelligence and Law are analysed to determine the rate of reporting evaluations in non-theoretical papers. These papers had a low rate of consideration of evaluation issues reflecting common practice in research biased development environments. These results confirm that more attention to evaluation is needed in the legal knowledge based systems domain. This paper foreshadows the development of an evaluation methodology tailored specifically for legal knowledge-based systems. Evaluation strategies beyond verification and validation are drawn upon, both from the international ISO/IEC 14598 and 9126 standards and also from previous work on evaluation models for knowledge-based systems.

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