Explaining Variation in Adoption of FinTech Products and Services Among Citizens: A Multilevel Model

Krishna, Ben; Krishnan, Satish

doi:10.1007/978-3-030-64849-7_48

Cited by 4 publications

(3 citation statements)

References 46 publications

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“…Our results also support the third hypothesis. In tandem with Krishna and Krishnan, 66 more technologically driven countries with advanced and smart ICT systems more likely to stimulate financial technologies to influence a firm’s sustainability.…”

Section: Resultsmentioning

confidence: 99%

“…Studies also find that ICT development is positively associated with financial inclusion and income equality. 13 , 63 - 65 Krishna and Krishnan 66 used a generalized linear mixed model to analyze the country-level and individual-level factors that influence the adoption of FinTech services. They assert ICT competitiveness as a prerequisite for FinTech services diffusion in a country.…”

Section: Theoretical Framework and Hypotheses Developmentmentioning

confidence: 99%

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Boosting Sustainability in Healthcare Sector through Fintech: Analyzing the Moderating Role of Financial and ICT Development

Yahya

Waqas

et al. 2021

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Healthcare organizations are setting new targets of sustainable practices to improve their financial performance without depleting social and natural capital. Maintaining a sustainable, resilient, and durable healthcare system facilitate economies to achieve sustainable competitiveness. Thus, it is important to address and fill the knowledge gap by identifying factors that improve a firm’s sustainability. Drawing on technological knowledge spillover theory, this study investigates the effect of FinTech development on the sustainable performance of healthcare firms using panel data comprised of 11 Asia-Pacific countries. By applying the 2-step GMM technique, we find a robust estimate that digital financial technologies improve the sustainable performance of the firms. Contrary to the substitution effect, our results further indicate that financial institutions are collaborating with FinTechs to facilitate financing at the individual and firm-level. We also find that financial and ICT development positively moderates the relationship between FinTech development and sustainable performance.

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Section: Resultsmentioning

confidence: 99%

Section: Theoretical Framework and Hypotheses Developmentmentioning

confidence: 99%

Boosting Sustainability in Healthcare Sector through Fintech: Analyzing the Moderating Role of Financial and ICT Development

Yahya

Waqas

et al. 2021

INQUIRY

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“…As for the second line of research it assessed adoption on the consumer level and studied the factors affecting their decisions to accept and use Fintech services (Hua et al, 2019). Most of these studies had relied on technology adoption literature to build their research models (Krishna & Krishnan, 2020), such as Technology Acceptance Model (TAM) (Davis, 1985;Davis et al, 1989). Additional variables such as social influence, responsiveness, security (Singh et al, 2021), government support, perceived risk, brand image, and user innovativeness (Hu et al, 2019), were added to increase the predictivity power of the tested models (Singh et al, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Drivers of the Consumers Adoption of Fintech Services

Alhajjaj

Ahmad

2022

IJIKM

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Aim/Purpose: This study aimed to explore the impact of environmental drivers and trust on consumers’ adoption of Fintech services in the Jordanian context. It had also evaluated the mediating role of trust on the relation between environmental drivers and consumers adoption of Fintech services. Background: The reviewed studies on Fintech adoption demonstrated a lack of focus on the role of external or environmental drivers on consumers’ intentions to use and continue to use of Fintech services. Amongst the analyzed studies, the majority had examined the role of consumers perception of services usefulness and ease of use while few had included some environmental variables within the investigated variables such as social influence and government support. Furthermore, shortage of Fintech adoption related research in the developing countries, especially the Jordanian context was noted. Methodology: The study conceptual model was derived from Social Cognitive Theory (SCT) and Technological Personal Environmental (TPE) framework. This study was a quantitative one that employed survey method to empirically address its research questions and test the proposed hypotheses. Jordanian residents over the age of 18 who are familiar with Fintech were targeted, and convenience sampling was applied to get representative sample. Data was assembled from 323 respondents using an online questionnaire. Partial Least Squares Structure Equation Modeling (PLS-SEM) was applied to analyze the gathered data through SMART-PLS software. Contribution: This article adds to the existing literature on multiple stands, as it adds to literature related to Fintech adoption, as well as the interaction between consumer environment and their level of adoption. It also enriches the limited literature on the influence of COVID-19 to drive consumer usage of innovative services. Moreover, it supplements the scarce literature on Fintech adoption in the Jordanian settings. Findings: The main findings revealed the positive influence of both environmental drivers and trust as predictors of consumer intention to use Fintech services. It had also asserted the positive mediating effect of trust on the relationship amongst environmental drivers and consumer usage intent. Recommendations for Practitioners: By understanding the importance of consumer environment and trust on encouraging consumer to adopt Fintech services, governments, policy makers and practitioners can utilize this knowledge to adopt their offered services. They need to work on enhancing the technological infrastructure, as well as establishing general technological knowledge. They also need to highlight the role of Fintech service in fighting Covid-19, by adhering to the social distancing rules. Moreover, they need to guarantee the security and reliability of the developed services to increase their level of trust in the offered services. Recommendation for Researchers: This research has confirmed the positive influence of consumer environment represented by social influence, government support, technological readiness, and COVID-19 on their adoption of Fintech services. It has also established the mediating influence of consumer trust on the relation between environmental drivers and consumer intent to use Fintech services. This area is unexplored and needs more validation. Impact on Society: By understanding the factors affecting the Jordanian society in adopting Fintech services, this research provides set of recommendation to the Jordanian government and policy makers that can lead for more adoption of the developed Fintech services, which in turn would lead to better services provided to the society as well as increasing the financial inclusion level in the Jordanian society. Future Research: Future research can explore other environmental variables that were not included in the current research. Future research can also investigate the moderating effect of personal attributes such as consumer’s demographics, or more personal attributes such as self-efficacy, inherit innovativeness or risk aversion. It can also examine the moderating effect of financial literacy and/ or technological background.

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Examining the Relationship between National Cybersecurity Commitment, Culture, and Digital Payment Usage: An Institutional Trust Theory Perspective

2022

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Explaining Variation in Adoption of FinTech Products and Services Among Citizens: A Multilevel Model

Cited by 4 publications

References 46 publications

Boosting Sustainability in Healthcare Sector through Fintech: Analyzing the Moderating Role of Financial and ICT Development

Boosting Sustainability in Healthcare Sector through Fintech: Analyzing the Moderating Role of Financial and ICT Development

Drivers of the Consumers Adoption of Fintech Services

Examining the Relationship between National Cybersecurity Commitment, Culture, and Digital Payment Usage: An Institutional Trust Theory Perspective

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