Exploration of the nonlinear relationship between social support and the establishment of long-term doctor–patient relationships: An empirical analysis based on virtual doctor teams

Liu, Xuan; Jia, Xinyu

doi:10.1016/j.ijmedinf.2023.105198

International Journal of Medical Informatics

2023

DOI: 10.1016/j.ijmedinf.2023.105198

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Exploration of the nonlinear relationship between social support and the establishment of long-term doctor–patient relationships: An empirical analysis based on virtual doctor teams

Xuan Liu,

Xinyu Jia

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Cited by 4 publications

References 40 publications

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Getting to know my disease better: The influence of linguistic features of patients’ self-disclosure on physicians’ social support in online health consultation

Jing,

Shan,

Evans

et al. 2024

Electron Markets

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Getting to know my disease better: The influence of linguistic features of patients’ self-disclosure on physicians’ social support in online health consultation

Jing,

Shan,

Evans

et al. 2024

Electron Markets

View full text Add to dashboard Cite

Patient-centered doctor recommender system of online health communities: A multidimensional sequence alignment approach

Meng,

Zhang,

2025

International Journal of Information Management

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Consumer resistance to mobile health consultation: the role of IT affordances and IT identity

Zhang,

Wang,

2024

AJIM

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PurposeAs the new frontier in online healthcare innovation, mobile health consultation (MHC) is transforming how traditional healthcare is delivered. Despite being known on a large scale for its benefits, MHC still faces consumer resistance. MHC is a technology-enabled service, so an in-depth analysis of consumer resistance from the perspective of technology is crucial to enhance service adoption. This study sought to determine the mechanism by which two information technology (IT)-specific traits – IT affordance and IT identity – influence consumer resistance to MHC during consumer–platform interactions.Design/methodology/approachWe used the Credamo platform to gather data from 786 users with medical consulting experience to validate the resulting relationships.FindingsBased on partial least squares structural equation modeling, three of the six IT affordances (visibility, searching and guidance shopping) exerted a significant positive influence on IT identity, while trigger attending and association affordance had no significant effect on IT identity. Persistence affordance was negatively associated with IT identity, and IT identity negatively influenced consumer resistance to MHC.Originality/valueAcademically, this empirical paper primarily contributes to the MHC literature and the theory of IT affordance and IT identity. Practically, several valuable guidance for MHC platforms is provided.

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Exploration of the nonlinear relationship between social support and the establishment of long-term doctor–patient relationships: An empirical analysis based on virtual doctor teams

Cited by 4 publications

References 40 publications

Getting to know my disease better: The influence of linguistic features of patients’ self-disclosure on physicians’ social support in online health consultation

Getting to know my disease better: The influence of linguistic features of patients’ self-disclosure on physicians’ social support in online health consultation

Patient-centered doctor recommender system of online health communities: A multidimensional sequence alignment approach

Consumer resistance to mobile health consultation: the role of IT affordances and IT identity

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