Exploring Antecendents of FinTech Adoption Using Adapted Technology Acceptance Model

Singh, Samir Kumar; Sahni, Marshal Mukesh; Kovid, Raj K.

doi:10.1007/978-981-15-8025-3_34

Cited by 10 publications

(11 citation statements)

References 27 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Although some previous studies have declined the influence of intention to use on consumers actual usage of Fintech services (Singh, et al, 2020;Singh, et al, 2021), the findings of this study are harmonious with prevalent theories, such as the TAM model (Davis et al, 1989), that have established that actual use is indeed predicted by intention to use. From the proven hypotheses, it can be deduced that environmental drivers and trust have an impact on consumers' actual use of developed Fintech services, since they have been demonstrated to be effective indicators of consumer's intention to use.…”

Section: Discussionsupporting

confidence: 82%

“…There have been studies that demonstrated that social influence negatively impacted behavior intention. While investigating the factors of Fintech adoption, Singh et al, (2020Singh et al, ( , 2021 figured that social influence was a substantial negative antecedent of adoption intention to actual use. Among Jordanians, Nawayseh (2020) has confirmed the consumers intent to utilize Fintech services is in a positively driven by social norms.…”

Section: Discussionmentioning

confidence: 99%

“…Most of these studies had relied on technology adoption literature to build their research models (Krishna & Krishnan, 2020), such as Technology Acceptance Model (TAM) (Davis, 1985;Davis et al, 1989). Additional variables such as social influence, responsiveness, security (Singh et al, 2021), government support, perceived risk, brand image, and user innovativeness (Hu et al, 2019), were added to increase the predictivity power of the tested models (Singh et al, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Drivers of the Consumers Adoption of Fintech Services

Alhajjaj

Ahmad

2022

IJIKM

View full text Add to dashboard Cite

Aim/Purpose: This study aimed to explore the impact of environmental drivers and trust on consumers’ adoption of Fintech services in the Jordanian context. It had also evaluated the mediating role of trust on the relation between environmental drivers and consumers adoption of Fintech services. Background: The reviewed studies on Fintech adoption demonstrated a lack of focus on the role of external or environmental drivers on consumers’ intentions to use and continue to use of Fintech services. Amongst the analyzed studies, the majority had examined the role of consumers perception of services usefulness and ease of use while few had included some environmental variables within the investigated variables such as social influence and government support. Furthermore, shortage of Fintech adoption related research in the developing countries, especially the Jordanian context was noted. Methodology: The study conceptual model was derived from Social Cognitive Theory (SCT) and Technological Personal Environmental (TPE) framework. This study was a quantitative one that employed survey method to empirically address its research questions and test the proposed hypotheses. Jordanian residents over the age of 18 who are familiar with Fintech were targeted, and convenience sampling was applied to get representative sample. Data was assembled from 323 respondents using an online questionnaire. Partial Least Squares Structure Equation Modeling (PLS-SEM) was applied to analyze the gathered data through SMART-PLS software. Contribution: This article adds to the existing literature on multiple stands, as it adds to literature related to Fintech adoption, as well as the interaction between consumer environment and their level of adoption. It also enriches the limited literature on the influence of COVID-19 to drive consumer usage of innovative services. Moreover, it supplements the scarce literature on Fintech adoption in the Jordanian settings. Findings: The main findings revealed the positive influence of both environmental drivers and trust as predictors of consumer intention to use Fintech services. It had also asserted the positive mediating effect of trust on the relationship amongst environmental drivers and consumer usage intent. Recommendations for Practitioners: By understanding the importance of consumer environment and trust on encouraging consumer to adopt Fintech services, governments, policy makers and practitioners can utilize this knowledge to adopt their offered services. They need to work on enhancing the technological infrastructure, as well as establishing general technological knowledge. They also need to highlight the role of Fintech service in fighting Covid-19, by adhering to the social distancing rules. Moreover, they need to guarantee the security and reliability of the developed services to increase their level of trust in the offered services. Recommendation for Researchers: This research has confirmed the positive influence of consumer environment represented by social influence, government support, technological readiness, and COVID-19 on their adoption of Fintech services. It has also established the mediating influence of consumer trust on the relation between environmental drivers and consumer intent to use Fintech services. This area is unexplored and needs more validation. Impact on Society: By understanding the factors affecting the Jordanian society in adopting Fintech services, this research provides set of recommendation to the Jordanian government and policy makers that can lead for more adoption of the developed Fintech services, which in turn would lead to better services provided to the society as well as increasing the financial inclusion level in the Jordanian society. Future Research: Future research can explore other environmental variables that were not included in the current research. Future research can also investigate the moderating effect of personal attributes such as consumer’s demographics, or more personal attributes such as self-efficacy, inherit innovativeness or risk aversion. It can also examine the moderating effect of financial literacy and/ or technological background.

show abstract

Section: Discussionsupporting

confidence: 82%

Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Drivers of the Consumers Adoption of Fintech Services

Alhajjaj

Ahmad

2022

IJIKM

View full text Add to dashboard Cite

show abstract

“…Compared to offline wealth management services, apps have several advantages. First, apps are ubiquitous and convenient, allowing users to manage their money anywhere and at any time (Singh et al, , 2021. Second, it is efficient for customers to use mobile apps (e.g.…”

Section: Ijbm 412mentioning

confidence: 99%

From offline to online: understanding users' switching intentions from traditional wealth management services to mobile wealth management applications

Lee

Wang²

2022

IJBM

View full text Add to dashboard Cite

PurposeFinancial technology (Fintech) brings about innovative financial services, such as the possibility of introducing mobile wealth management applications (apps) into consumers' lives. Despite the rapid development of such apps, few studies have focused on users' switching intentions from traditional wealth management services to mobile settings (apps).Design/methodology/approachThrough a survey research method, a total of 378 responses were collected to examine the model. The partial least squares (PLS) technique was employed for data analysis.FindingsTo fill this research gap, this paper adopts a push-pull-mooring (PPM) theoretical framework to develop a model for exploring users' switching intentions. According to the empirical results, several push (i.e. perceived inconvenience), pull (i.e. transaction efficiency, perceived personalization and mobile wealth management scenarios) or mooring (i.e. product market expertise and affective commitment) factors are identified that significantly affect switching intention. This study provides theoretical contributions and practical implications for the existing wealth management literature and also offers future research directions.Originality/valueThis study innovatively extends the PPM framework to the traditional and mobile wealth management domains to understand users' switching intentions from offline wealth management services to mobile wealth management apps. The authors uncover several push, pull and mooring factors that are critical for determining users’ switching decisions.

show abstract

“…Prior researches have several gaps, like previous studies have inconsistent empirical findings (Farida, 2022;Saleem, 2021;Singh et al, 2021;Suprapto, 2022). Furthermore, previous studies primarily focused on developed economies (Ioannou & Wo´jcik, 2022;Moreira-Santos et al, 2022;Singh et al, 2020), neglecting developing economies, especially Pakistan (Oladapo et al, 2022;Zakariyah et al, 2022).…”

Section: Introductionmentioning

confidence: 98%

Data Security, Customer Trust and Intention for Adoption of Fintech Services: An Empirical Analysis From Commercial Bank Users in Pakistan

et al. 2023

View full text Add to dashboard Cite

The research aims to empirically investigate the effect of perceived easiness of use (PEU), perceive usefulness (PU), data security (DAS) on adoption intention of Fintech services through Fintech promotion (FP), and customer trust (CT) in commercial banks of Pakistan using Technology Acceptance Model (TAM) in Pakistan. The data of 297 banking services users were collected through self-administered survey. This quantitative study employs cross sectional research design, and data was analyzed through Partial Least Square (PLS)-Structural Equation Modeling (SEM) technique. The regression results indicate that DAS, PEU, PU, FP, CT have positive and significant influence on adoption intention of Fintech Services. The PEU, DAS, PU also have positive and significant effect on CT. In addition, customers’ perception about DAS and PEU also have a positive and significant influence on customers’ perception about importance of FP. On the contrary, FP has insignificant effect on CT and PU also has insignificant effect on FP. Based on researchers findings, this study would be an addition to the existing literature pertaining to adoption of Fintech services by providing novel understanding about the determinants of users’ behavior for adoption of Fintech services. Therefore, this study could help to regulators that how data security through proper IT infrastructure could help to increase the adoption of Fintech. Moreover, findings of the study also indicates that it is precisely important for Fintech innovators to understand their customers’ attitude regarding transparency of data and its security. Such operational activities enable customers to be aware of adequate use of their data and its secure storage.

show abstract

Exploring Antecendents of FinTech Adoption Using Adapted Technology Acceptance Model

Cited by 10 publications

References 27 publications

Drivers of the Consumers Adoption of Fintech Services

Drivers of the Consumers Adoption of Fintech Services

From offline to online: understanding users' switching intentions from traditional wealth management services to mobile wealth management applications

Data Security, Customer Trust and Intention for Adoption of Fintech Services: An Empirical Analysis From Commercial Bank Users in Pakistan

Contact Info

Product

Resources

About