Exploring determinants of public satisfaction with urban solid waste collection services quality

Determinants of Satisfaction with Solid Waste Management Services: A Central–Local Comparison in China

“…The satisfaction with solid waste management services (SWMS) is an effective indicator to evaluate the return or performance of the services provided with consumer satisfaction theories [17][18][19][20][21] and allows a comprehensive evaluation of service efficiency, responsiveness, equity and effectiveness under limited human, material and financial resources [22,23], which can provide feedback and development directions for policy makers and implementers to improve policy and implementation approaches [24]. Some studies of other countries-for example, Malaysia [25], Spain [26,27], Kenya [28], India [29], Slovakia [30] and Italy [31]-also evidenced that satisfaction varies with the situation and quality of SWMS in the areas and countries and demonstrated that 30-84% residents were satisfied with the community SWMS [25][26][27][28][29][30][31][32][33][34][35]. Satisfaction with SWMS will also accelerate residents' separation behavior, services expectations and perceived quality and social interactions among communities [25,26,[36][37][38]; then, it affects community social and environmental sustainability [39][40][41][42].…”

“…Some studies of other countries-for example, Malaysia [25], Spain [26,27], Kenya [28], India [29], Slovakia [30] and Italy [31]-also evidenced that satisfaction varies with the situation and quality of SWMS in the areas and countries and demonstrated that 30-84% residents were satisfied with the community SWMS [25][26][27][28][29][30][31][32][33][34][35]. Satisfaction with SWMS will also accelerate residents' separation behavior, services expectations and perceived quality and social interactions among communities [25,26,[36][37][38]; then, it affects community social and environmental sustainability [39][40][41][42]. Under the mandatory waste separation policy from the central government and resilient communities' waste management execution, it is necessary to determine whether residents have higher satisfaction with central government or local government or community managers.…”

“…The factors that impacted satisfaction when applied to solid waste separation collection, management or treatment services in the previous studies include many items [25][26][27][28][29][30][31][32][33][34][35][36][37][38][39][40][43][44][45][46][47][48][49][50][51][52][53][54][55][56][57]. Some previous studies have used the structural equation model, service quality (SERVQUAL) model, expectancy disconfirmation model (EDM) or descriptive and factor analysis methods to evaluate the determinants of satisfaction with SWMS or public services [26][27][28][29][30][31][32][33][34][35]39,40,[43][44][45][48][49]…”

“…Considering these results together, we can broadly classify these factors into four categories. First, individual socioeconomic characteristics [25,[43][44][45]51]-income and education are the main factors reducing satisfaction with SWMS [25,26]. Older residents have higher satisfaction, as the community environment and services were developed and improved to a great context over their lifetimes.…”

An Analysis of the Factors behind Rural Residents’ Satisfaction with Residential Waste Management in Jiangxi, China

“…Several studies have investigated the influence of waste pollution on individuals’ satisfaction, including in developed countries [ 34 , 35 , 36 ] and developing countries [ 37 , 38 ]. Globally, several studies have analyzed the relationship between residents’ satisfaction with waste management, such as [ 39 ] for Nigeria, [ 40 ] for Malaysia, [ 41 ] and for Spain.…”