Exploring Interpersonal Relationships in a Nurse-Managed Clinic and Their Impact on Clinical Outcomes

Abstract

This study explores the impact of interpersonal relationships on processes and outcomes of care at a nurse-managed, primary care clinic in Southern California serving a vulnerable population. Ten semistructured interviews were conducted with all health care providers in the clinic to explore patient characteristics, types of relationships experienced, and how they may have affected processes and outcomes of care. Themes in interviews were identified through thematic analysis. We found that (a) patients with limited access to health care and resources establish different types of relationships to support their needs, and (b) interpersonal relationships, including those among providers, affect quality of care.

Aesthetic Attitude Based on Kant’s Aesthetics of Caring Relationships in Nursing

“…Kant’s perspective on the sublime described above can be applied to a caring relationship between a nurse and patient. Nurses are often faced with a situation where they fail to have a feeling of life in an encounter with suffering patients in vulnerable situations [ 35 ]. Several nurses would rather withdraw their care from their patients or avoid those situations, such as leaving their positions to alleviate their emotional or moral distress [ 36 , 37 ].…”

Kecerdasan Emosional Perawat terhadap Komunikasi Interpersonal dengan Pasien

“…Untuk memahami pasien saja tidak cukup tetapi perawat juga harus menyampaikan pesan bahwa ia dapat dimengerti dan diterima. Ini adalah refleksi dari pengetahuan para peserta, cara mereka berpikir dan merasakan dan kemampuan mereka (Lee et al, 2019). Komunikasi interpersonal antara perawat dengan pasien merupakan hal yang penting dilakukan oleh para perawat.…”