Exploring Job and Family Satisfaction: Scale Validation and Role of Demographic Variables

Abstract

Satisfaction from job is considered as an important variable for study with respect to sales employees. By virtue of their job profile, sales employees are required to respond to multiple demands from multiple stakeholders both at work and family front which eventually lead to negative outcomes such as stress. This in turn results in lesser satisfaction both in work and family domains. Although job satisfaction gets highlighted across researches (especially in western context), family satisfaction still remains a subject of negligence in sales related researches. The present study aims to validate the Job and Family satisfaction in Indian context by exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) using analysis of moment structures (AMOS) software. The results of the data analysis conform the findings of previous literature. Further, this study explored the impact of demographic variables on job and family satisfaction of sales employees. The study contributed to the sales management literature by identifying the key demographic variables that can have an effect on sales employee's job and family satisfaction. Results indicated that sales employee satisfaction from job is associated with both work (tenure in an organization, hierarchy and annual salary) as well as family related domains (marital status). However, family satisfaction is primarily dependent on family related factors. Implications of these findings are discussed.

Demystifying the Relation between Workforce demographics, Job Satisfaction and Perceived Customer Satisfaction in Indian Banking Industry

“…This clearly indicates that the top management employees, due to greater remuneration, challenging work to be performed, lesser monotony, better communication with superiors, have greater satisfaction as compared to the employees at lower levels. Similar results were found in various studies (Singh & Srivastava, 1975;Saiyadain, 1977;Veronique &Stephen, 2006 andJain &Nair, 2019). The pioneering study proving a positive relationship between management level and job satisfaction comes from Porter (1961) who revealed that "the vertical location of management positions appears to be an important variable in determining the extent to which psychological needs are fulfilled".…”

“…Some researchers have reported that the relationship between age and employees' level of job satisfaction is 'U' shaped, which means, positive perception about work organization declines from a moderate level in the early years of employment and then increases steadily up to retirement (Clark, Oswald, & Warr, 1996;Warr, 1992). This is in contradiction with some previous studies by (Salami, 2008) and (Jain & Nair, 2019) However, it was also evident that job satisfaction increased with age, with the employees in the 21 to 30 years age category had the least means, it increased in the next category i.e. 31to 40 years, then decreased in 41-50 years and lastly increased in the 51-60 years age category.…”

“…Secondly, the researchers believe that when an employee is happy and satisfied with his job, he will certainly put in the extra and discretionary effort while providing service to the customer and this may lead to laying a positive underpinning about customer satisfaction. Furthermore, the role of employees' demographics like age, educational qualification, organizational level (Jain & Nair, 2019) has also shown an association with job satisfaction (Ngoo, Tey, & Tan, 2015). However, the results across countries and sectors vary, debatably.…”

The Role of Employee Demographics, Work Stress, and Rewards on Job Satisfaction and Employee Performance

“…Employees with unmarried status have higher job satisfaction than married employees (Sutanto and Anggraini, 2011). Still, there are also studies that state that married employees have a higher level of satisfaction than employees with unmarried status (Jain and Nair, 2019). That is possible because there is a factor in the importance of a job in a person's career, apart from their marital status, which results in employees developing positive feelings about their work by ignoring their negative aspects.…”

Integrating work–family conflict and enrichment: understanding the moderating role of demographic variables

“…Family satisfaction scale: Family satisfaction was assessed using Hennessy's ( 2007) modified version of the family satisfaction scale developed by Brayfield and Rothe (1951). This scale was later validated in the Indian context by Jain and Nair (2019). Cronbach's alpha was found to be 0.969 for the family satisfaction scale.…”