Exploring Passenger Assessments of Bus Service Quality Using Bayesian Networks

Wu, Jingxian; Yang, Min; Rasouli, Soora; Xu, Chengcheng

doi:10.5038/2375-0901.19.3.3

Cited by 31 publications

(18 citation statements)

References 34 publications

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“…Even though this research may be peculiar to a particular city, when considered carefully, it can serve as a mirror for transport planners to access commuters' specific expectations toward public transport services in any geographical location and plan accordingly. Looking at the economic development and improvement of China's standard of living, the transportation system must also accommodate the increasing expectations for better service quality such as easy accessibility, attractiveness, comfort, safety, and efficiency, all at a lower cost (Wu, J. et. al.…”

Section: Discussionmentioning

confidence: 99%

“…al, 2016. It is believed that, making public bus services attractive has the ability to retain users and attract non-users to drop their cars to use public buses (Joewono, T. B., & Kubota, H. (2007, Silkunas, 1993, Wu, J. et. al.…”

Section: Introductionmentioning

confidence: 99%

“…As at the time of this research, public buses are still not disability friendly, no or limited storage space for luggage, limited or no charging systems in PB, difficulty in entry and exit by commuters with children in baby seats, no means to recharge bus cards at various bus stops in case one's bus card runs out unexpectedly, among others. A study noted that, the choice of using PB is depended on one's perception and preference (Joewono, T. B., & Kubota, H. 2007), also, commuters are perceived to be "sole judges of public bus service quality" (Wu, J. et. al.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

When Expectation Meets Satisfaction: Examining Users and Non-users Perceived Expectations towards Public Bus Services

Tetteh¹,

Teye²,

Tekyi-Arhin³

et al. 2018

ijtte

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Studies on public mass transportation has gained attention over the years. Even though as part of the success of achieving low-carbon goal and reduction in traffic congestion has been attributed to promoting public buses usage, transport planners are yet to achieve this goal by meeting the expectations of users and non-users of public bus services to boost patronage. This study examines some elements of public buses attractiveness. The current study is one of the first to empirically examine and test commuters' expectations towards public bus services in China. The research findings show that among the expectations of users and non-users of public bus services are provision of storage space in public buses, availability of bus card recharge machines at various bus stops, improvement of entry and exit systems in public buses, availability of sufficient charging systems in public buses and provision of free Wi-Fi in the public buses. Also, the study found that, commuters prefer to pay transport fare directly with WeChat and Alipay applications rather than other applications.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

When Expectation Meets Satisfaction: Examining Users and Non-users Perceived Expectations towards Public Bus Services

Tetteh¹,

Teye²,

Tekyi-Arhin³

et al. 2018

ijtte

View full text Add to dashboard Cite

show abstract

“…Part A included 8 profiling questions while Part B contained 33 items in regard to accessibility, reliability, perceived value, comfort, safety and security, satisfaction, and loyalty. All items were adapted from the previous studies and slightly adjusted after pre-test survey [8], [29], [33] [35], [36], [44], [62], [65]. These items were measured using a 7-point Likert scale ranging from 1 (Strongly Disagree) to 7 (Strongly Agree).…”

Section: Methodsmentioning

confidence: 99%

Factors Affecting Satisfaction and Loyalty in Public Transport using Partial Least Squares Structural Equation Modeling (PLS-SEM)

Ha*¹,

Ibrahim²,

Lo³

et al. 2019

IJITEE

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With an increasing number of privately own vehicles in Malaysia, the popularity of public transports is increasingly challenged by ride-hailing services such as Grab, MyCar, JomRides and MULA. To develop effective strategies aimed at retaining users, it is necessary to understand the factors that affect users’ satisfaction and loyalty in public transport. In this study, we propose that satisfaction and loyalty in public transport are associated with five key factors: accessibility, reliability, perceived value, comfort, and safety and security. Data collected from a survey of 179 public transport users in Kuching city was used to test the research model. Partial least squares structural equation modeling (PLS-SEM) was used to analyse the data. The main findings were that safety and security, and reliability significantly affected the users’ satisfaction and loyalty in public transport, while no statistically significant relationship was found among accessibility, satisfaction and loyalty. These findings not only contribute to the theory development of transportation research but also help practitioners to develop novel strategies aimed at increasing public transport usage.

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“…The satisfaction degrees of some bus routes are not high because of low bus service level such as long waiting time at bus station and high average capacity rate [2]. Some passengers waiting at bus station will transfer to other alternative bus routes or other of the passengers waiting at bus station and establish a SEM-Logit integration model to understand how different factors, especially the subjectively perceived latent variables influence travel mode choice behavior.…”

Section: Introductionmentioning

confidence: 99%

Research on Passenger’s Travel Mode Choice Behavior Waiting at Bus Station Based on SEM-Logit Integration Model

Han

Wei

et al. 2018

Sustainability

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Abstract:To improve the mode share of public transport and reduce the transition to private transport of passengers waiting at bus station, the mechanism of passengers' decision-making procedure and influence factors of the travel mode choice were analyzed. Some latent variables such as safety, comfort, convenience, flexibility and economy were selected to reflect the satisfaction degree of passengers on the service level of public transport. Taking Jinan City as an example, the questionnaire of passengers' travel choice behavior at bus station was designed and carried out. Based on the structure equation model (SEM), the relationship between the satisfaction degree and some latent variables such as safety and comfort was discussed. The SEM method analysis shows that, of the influence level of the latent variables to the service level of public transport, flexibility is the most significant variable affecting passenger's satisfaction degree followed by safety, convenience, comfort and economy. Travel mode choice model of passengers waiting at bus station was established with an integration approach of SEM and nested logit (NL) model. The SEM-NL integration model results reveal that gender, monthly income, purpose of the trip, travel distance, safety and convenience service level have a significant effect on the choice of the upper model (public transport or private transport). Passenger's age, vehicle ownership and bus ride frequency have great influence on the choice of the lower mode (ORB: original route bus; ARB: alternative route bus; Taxi; and Shared bike). Sensitivity analysis reveals that the transition probabilities from private transport to public transport can reach the highest point (respectively, 69.85%, 68.84% and 35.51%) when safety service reaches level 4, convenience service reaches level 3, or comfort service reaches level 2, indicating that the safety level equal to 4, convenience level equal to 3 and comfort level equal to 2 are the key threshold to increase the public transport mode share. Some proposals such as ensuring good accessibility of public transport, shortening the transfer distance of different routes, creating a comfortable travel environment and integrating bus ticket system have been put forward for the sustainable development of public transport system.

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Exploring Passenger Assessments of Bus Service Quality Using Bayesian Networks

Abstract: Abstract

Cited by 31 publications

References 34 publications

When Expectation Meets Satisfaction: Examining Users and Non-users Perceived Expectations towards Public Bus Services

When Expectation Meets Satisfaction: Examining Users and Non-users Perceived Expectations towards Public Bus Services

Factors Affecting Satisfaction and Loyalty in Public Transport using Partial Least Squares Structural Equation Modeling (PLS-SEM)

Research on Passenger’s Travel Mode Choice Behavior Waiting at Bus Station Based on SEM-Logit Integration Model

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