Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added

Todisco, Lucio; Tomo, Andrea; Canonico, Paolo; Mangia, Gianluigi; Sarnacchiaro, Pasquale

doi:10.1016/j.seps.2020.100858

Cited by 30 publications

(22 citation statements)

References 59 publications

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“…Furthermore, a qualitative study carried out in Pakistan showed that SNSs enhance communication, knowledge creation and relationship among employees (doctors) by promoting sharing and transfer of knowledge (Imran, Iqbal, Aslam, & Fatima, 2019). Finally, it was found in survey research carried out in Italy that young civil servants and local administration (compared with central administration) perceived SNSs useful for public decision-making process because using SNSs may favour the acquisition of external knowledge for value-based decisions (Todisco, Tomo, Canonico, Mangia, & Sarnacchiaro, 2020). Based on the above arguments, we formulate the following hypothesis: H 1 : Employees using SNSs for work-related activities increase organizational knowledge.…”

Section: Usefulness Of Snssmentioning

confidence: 99%

The Impact of Using Social Networking Sites at Work on Organizational Knowledge

Akhlaq

Ali

Gul

2021

International Journal of Asian Business and Information Management

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Many of the employers fear a reduction in productivity when employees use social networking sites (SNSs) such as Facebook for non-work purposes during office hours. Employers then have started regulating SNSs usage at work, but extreme monitoring and blockage of SNSs can spoil the relationship between employers and employees and can negatively affect organizational knowledge (OK). Therefore, this study investigates the effect of using SNSs on OK by employees at work. Collecting data from employees working in national and multinational organizations and using structural equation modelling for data analysis, the results showed that using SNSs for business activities and for emotional disclosure enhanced OK. In contrast to these findings, work deviation caused using SNSs decreased OK but had no effect on productivity. Finally, the study concluded that the benefits of using SNSs at work are increasingly growing but require transparent policies to reduce employee distractions.

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Section: Usefulness Of Snssmentioning

confidence: 99%

The Impact of Using Social Networking Sites at Work on Organizational Knowledge

Akhlaq

Ali

Gul

2021

International Journal of Asian Business and Information Management

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“…As the public sector seeks to innovate, embrace emerging technologies, and embark on the technology journey, integration becomes the smart path to success. The increasing growth of information and communication technology (ICT) has motivated the government to present innovative technologies in public services (Bolívar & Manuel, 2016;Chohan & Hu, 2020a;Todisco et al, 2020). Digital online platforms have significantly penetrated every field of society (van Dijck, 2019) especially in digital initiatives of smart government, to develop innovative models of service distribution by integrating physical, digital, and public environment (Rochet & Correa, 2016;Scholl & Scholl, 2014).…”

Section: Introductionmentioning

confidence: 99%

Does IoT service orchestration in public services enrich the citizens’ perceived value of digital society?

Chohan

Liu

2020

Asian Journal of Technology Innovation

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The continuous growth of digital transformation aims to leverage the changes and opportunities for IoT technologies in public sector, which has created an impact on the sustainability of digital societies. The Internet of Things (IoT) contains significant challenges such as citizens' perceived value towards intention to use in public services that could stand in a way of realizing its potential benefits. Our study aims to investigate the influencing factors of citizens' usage intention concerning IoT service orchestration in public services along with the mediation influence of perceived value. A comprehensive public IoT Perceived Value Model (IoT-PVM) was enumerated to provide success factors for IoT service orchestration. This model was analytically tested by PLS-SEM approach. The results highlighted that perceived value has a mediation effect in IoT public service intentions to use with 59% perceived variance. The success of government IoT services is best measured by the perceptions of citizens, therefore, this study contributed to identifying the factors concerning public engagement with IoT service orchestration along with describing the positive role of digital society affinity. In terms of practical significance, a use case IoT model was presented with provides an intersectional perspective of citizens concerning IoT service orchestration in public services.

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“…While the word "social" is interpreted as the fact that every individual takes action that contributes to society (Y. Liu & Bakici, 2019;Todisco et al, 2020). In research conducted by Social Wear Hootsuite in 2019 using social media in Indonesia around 150 million of the population.…”

Section: Introductionmentioning

confidence: 99%

“…As technology advances, open access is easier to obtain information from the desired product or service (Roldán-Álvarez et al, 2020;Sakuliampaiboon et al, 2015;Todisco et al, 2020). In the past, searching for information was very difficult and cost more time and time to market the product (Nofiana & Sunarsi, 2020;Sunarsi, 2018aSunarsi, , 2018bYuangga & Sunarsi, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…The advance of technology today is a new way to market, introduce, and promote an item or service in using social media. Social Media is an internet-based application that uses technology, where users can create or exchange information on the application (Brinkman et al, 2020;Cheng & Shiu, 2020;Jiao et al, 2020;Todisco et al, 2020). In his article Virtanen et al (2017) social media also includes collaboration, content communities, social networking sites, and virtual worlds -using the web and mobile-based technology to create highly interactive platforms where users share, share, discuss and modify user-generated content.…”

Section: Introductionmentioning

confidence: 99%

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Marketing Strategy of Madilog Coffee Shop using Influencers through Instagram Social Media

Wibisono

2020

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Marketing Strategy of Madilog Coffee Shop using Influencers through Instagram Social Media (Case Study at Madilog Coffee Shop). This type of research uses a qualitative research design. The number of informants in this study amounted to 4 people (1 Owner and 3 Visitors). Samples will be obtained by using a purposive sampling technique. Data collection techniques can be done by way of interviews (interviews), and observations (observations), and a combination of the three, directly from respondents selected as a sample, which includes data on the identity of respondents. Based on the results obtained using qualitative analysis, it can be concluded in this study that the reason why the marketing strategy of Madilog Coffee Shop Marketing Using Influencers Through Instagram Social Media switches from conventional ways to Instagram marketing, namely, first because of technological advances using mobile phones, consumers are more often using Instagram social media, secondly by using social media marketing especially Instagram can further reduce marketing costs, Thirdly by utilizing influencers to increase marketing on Instagram, and have a positive impact on the progress of Madilog Coffee Shop using Influencers through Instagram Social Media, finally the role of place variables / place in the marketing mix can make Madilog Coffee Shop Marketing Strategies use Influencers through Instagram Social Media to come back to Madilog Coffee Shop Marketing Strategies using This Influencer Through Social Media Instagram gives and places an attractive place for consumers and the price is also in accordance with the prices of students. The place according to the researchers is less strategic but with advances in technology and promotion strategies that Madilog Coffee Shop.

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Exploring social media usage in the public sector: Public employees' perceptions of ICT's usefulness in delivering value added

Cited by 30 publications

References 59 publications

The Impact of Using Social Networking Sites at Work on Organizational Knowledge

The Impact of Using Social Networking Sites at Work on Organizational Knowledge

Does IoT service orchestration in public services enrich the citizens’ perceived value of digital society?

Marketing Strategy of Madilog Coffee Shop using Influencers through Instagram Social Media

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