Exploring Support for Knowledge Management in Mobile Work

Fagrell, Henrik; Ljungberg, Fredrik; Kristoffersen, Steinar

doi:10.1007/0-306-47316-x_14

Cited by 16 publications

(21 citation statements)

References 18 publications

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“…Recent models of computer-supported cooperative work (CSCW) and computer-supported collaborative learning (CSCL) have gained in popularity for enhancing teamwork and collaborative learning; there has been little research done on supporting collaborative work communities employing mobile technology (Chatterjee & Sarker, 2007). Instead, the current debate distinguishes between issues of mobility (Bellotti & Bly, 1996;Kristoffersen & Ljungberg, 2000;Luff & Heath, 1998), social impacts (Yoo & Lyytinen, 2005), knowledge management (Fagrell, Ljungberg, & Kristoffersen, 1999) and the technologies themselves (Lyytinen & Yoo, 2002;Sorensen & Gibson, 2004).…”

Section: Supporting Collaboration In Online Communities Of Practice Wmentioning

confidence: 96%

Social patterns in mobile technology mediated collaboration among members of the professional distance education community

Laru

Järvelä

2008

Educational Media International

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The aim of this study was to identify social patterns in mobile technology mediated collaboration among distributed members of the professional distance education community. Ten participants worked for 12 weeks designing a master's programme in information sciences. The participants' mobile technology usage activity and interview data were first analyzed to get an overview of the density and distribution of collaboration at individual and community levels. Second, the results of the social network analyses were interpreted to explore how different social network patterns of relationships affect online and offline interactions. Third, qualitative descriptions of participant teamwork were analyzed to provide practical examples and explanations. Overall, the analyses revealed nonparticipative behaviour within the online community. The social network analysis revealed structural holes and sparse collaboration among participants in the offline community. It was found that due to their separated practices in the offline community, they did not have a need for mobile collaboration tools in their practices.Les schémas sociaux dans la collaboration médiatisée par les technologies mobiles chez les membres professionnels de la communauté des éducateurs à distance Le but de cette étude était d'identifier les schémas sociaux lorsque les membres épars de la communauté professionnelle de l'enseignement à distance collaborent par le truchement des technologies mobiles. Dix participants ont travaillé pendant douze semaines à la conception d'un programme de Master en Sciences de l'Information. Dans un premier temps on a analysé les activités d'usage et les résultats des entretiens, ceci afin d'obtenir une vue générale de la densité et de la répartition de la collaboration au niveau individuel et au niveau communautaire. On a ensuite interprété les analyses des réseaux sociaux, ceci afin de découvrir comment les divers schémas de relations des réseaux humains pouvaient affecter les interactions en ligne et hors ligne. Dans une troisième étape, on a analysé les descriptions qualitatives du travail d'équipe des participants ceci pour fournir des exemples et des explications pratiques. Dans l'ensemble cette analyse a révélé que dans la communauté « en ligne », la façon de se comporter était peu participative. L'analyse du réseau social a fait apparaître des « trous » structurels et une collaboration très maigre entre les participants de la communauté « hors ligne ». On a découvert que du fait que leurs pratiques dans la communauté en ligne étaient séparées, ils ne ressentaient pas le besoin d'outils collaboratifs mobiles dans leurs pratiques. Sozialmuster bei einer durch mobile Technologien hergestellten Zusammenarbeit von Mitgliedern einer professionellen Gemeinschaft im FernstudiumZiel dieser Studie war die Identifikation sozialer Muster bei einer durch mobile Technologien hergestellten Zusammenarbeit von räumlich verteilten Mitgliedern einer professionellen Fernstudiums-Gemeinschaft. Zehn Teilnehmer arbeiteten 12 Wochen an der Stru...

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Section: Supporting Collaboration In Online Communities Of Practice Wmentioning

confidence: 96%

Social patterns in mobile technology mediated collaboration among members of the professional distance education community

Laru

Järvelä

2008

Educational Media International

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show abstract

“…While many have discussed such technologies in work settings (e.g., Fagrell, Ljungberg, & Kristoffersen, 1999;Luff & Heath, 1998), others have highlighted the emergence of border-crossing use patterns in different instances of contemporary life (Cerf, 2001;Kleinrock, 2001). Enabled by the increasing miniaturization and connectivity of mobile devices, such use patterns are established over traditionally bounded use contexts (Makimoto & Manners, 1997).…”

Section: Introductionmentioning

confidence: 97%

Multi-contextuality in ubiquitous computing: Investigating the car case through action research

Henfridsson

Lindgren

2005

Information and Organization

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“…While several technically orientated publications have described innovative systems and prototypes for mobile collaboration and made valuable suggestions on how to improve the usability of mobile devices, the socio-technical perspective has not been equally developed (Bellotti and Bly, 1996;Fagrell et al, 1999;Fagrell and Ljungberg, 2000;Wiberg and Gr . onlund, 2000).…”

Section: Introductionmentioning

confidence: 98%

What makes mobile computer supported cooperative work mobile? Towards a better understanding of cooperative mobile interactions

Schrott

Glückler

2004

International Journal of Human-Computer Studies

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Exploring Support for Knowledge Management in Mobile Work

Cited by 16 publications

References 18 publications

Social patterns in mobile technology mediated collaboration among members of the professional distance education community

Social patterns in mobile technology mediated collaboration among members of the professional distance education community

Multi-contextuality in ubiquitous computing: Investigating the car case through action research

What makes mobile computer supported cooperative work mobile? Towards a better understanding of cooperative mobile interactions

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