2009
DOI: 10.1111/j.1540-5885.2009.00684.x
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Exploring the Contributions of Involving Ordinary Users in Ideation of Technology‐Based Services*

Abstract: Lead users have long been acknowledged as important contributors to the market success of innovative products and services. The ability of lead users to be such effective innovators has been ascribed to a combination of adequate technological expertise and superior knowledge of the user domain so-called 'use experience'. Drawing on the apparent success of lead users in innovation, many companies are now attempting to involve other types of users, namely ordinary users, for ideation at the 'fuzzy front-end' (FF… Show more

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Cited by 268 publications
(295 citation statements)
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References 66 publications
(61 reference statements)
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“…Exploring holistic intuitive idea screening in the light of formal criteria. Technovation, DOI: 10.1016/j.technovation.2014.03.003 -7 services), Magnusson (2009) used an expert focus group in order to define the selection criteria relevant to mobile telephony services. This resulted in three criteria: Originality, User Value, and Producibility.…”
Section: Screening Of New Product or Service Ideasmentioning
confidence: 99%
See 1 more Smart Citation
“…Exploring holistic intuitive idea screening in the light of formal criteria. Technovation, DOI: 10.1016/j.technovation.2014.03.003 -7 services), Magnusson (2009) used an expert focus group in order to define the selection criteria relevant to mobile telephony services. This resulted in three criteria: Originality, User Value, and Producibility.…”
Section: Screening Of New Product or Service Ideasmentioning
confidence: 99%
“…The deregulation and introduction of global standards in the field of telecommunications is one example of advanced communications technology looking for useful applications (Magnusson, 2009). This development has also led to a stream of new product and service ideas within the industry (Montoya-Weiss and O'Driscoll, 2000).…”
Section: Introductionmentioning
confidence: 99%
“…Hence, the participating users had a great deal of use knowledge (Magnusson, 2009) related to social media, comprising the user's needs and wants and his/her understanding of how the services create value for the user. Most of the end-users did not have any technical background or previous experience of participating in software development projects.…”
Section: Case Study Participantsmentioning
confidence: 99%
“…Most of the end-users did not have any technical background or previous experience of participating in software development projects. Hence, they did not have much technology knowledge, such as an understanding of the opportunities and limitations of a given technology (Magnusson, 2009), and therefore differed greatly from the developers.…”
Section: Case Study Participantsmentioning
confidence: 99%
“…O envolvimento de consumidores com baixo grau de expertise, apesar de considerado importante por vários autores como Magnusson (2009), pode dificultar a elaboração de ideias e conceitos de produtos nas fases iniciais do desenvolvimento de produtos (BONNER;PORTER, 2002;LETTL, 2007).…”
Section: Features De Produtos Por Exemplo (Nambisan; Baron 2007)unclassified