Exploring the motivations to use online meal delivery platforms: Before and during quarantine

Belarmino, Amanda; Raab, Carola; Tang, Jason; Han, Wenjia

doi:10.1016/j.ijhm.2021.102983

Cited by 65 publications

(54 citation statements)

References 56 publications

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“…Other studies did not include environmental issues as main research topics, but did consider some of its aspects such as eco-packing [46] and eco-friendly bacterial treatment [58]. On the other hand, some papers focused on explicit economic benefits for customers during the pandemic, mostly in terms of the price-quality relationship and best value-for money [21,29,36,38,46,56]. Others considered consumers' financial concerns about the purchase over a certain period of time [24], charitable donation intentions [52], financial support of regular customers to hospitality businesses [22], willingness to support destination to encourage recovery [62], as well as economic motivation and concerns regarding food-delivery services [46].…”

Section: Resultsmentioning

confidence: 99%

“…Others considered consumers' financial concerns about the purchase over a certain period of time [24], charitable donation intentions [52], financial support of regular customers to hospitality businesses [22], willingness to support destination to encourage recovery [62], as well as economic motivation and concerns regarding food-delivery services [46]. Finally, some papers examined value barriers of innovation and innovation economic risks [57], business model recovery tools [22,46], survival strategies [58,59], sharing economy ethos [21], economic implications of quarantine decisions and lockdown restrictions [20,29], and sustainable tourism growth on the economic level [64].…”

Section: Resultsmentioning

confidence: 99%

“…The research theme on online food delivery mostly addressed drivers of consumer intentions [23,25,49,60], satisfaction [21], and food ordering behavior during the pandemic [38,54]. Research on drone food delivery was focused on studying the impact of this type of service on intentions [34,51] and image [51].…”

Section: Technology Innovation 431 Technology Advances For Food Deliverymentioning

confidence: 99%

“…Regarding drivers of customer satisfaction with online meal delivery platforms, Belarmino et al [21] discovered that sharing economy ethos, price-value, food quality, ease of use, and confirmation of beliefs influenced satisfaction before the quarantine, while food quality, service speed, ease of use, and confirmation of beliefs were significant drivers of satisfaction during the quarantine.…”

Section: Technology Innovation 431 Technology Advances For Food Deliverymentioning

confidence: 99%

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Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research

Šerić

2021

Sustainability

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This study performs content analysis of consumer empirical research dealing with sustainability issues in hospitality marketing literature during the outbreak of COVID-19. Papers published in the Social Sciences Citation Index (SSCI) ranked hospitality journals from January 2020 up to and including May 2021 are reviewed. The total of 46 papers met the search criteria and were subject to content analysis. The reviewed papers are classified based on research topics, variables, and themes; method and study design; data analysis; sample; industry; and location. Consumer perceptions are the dominant research theme, followed by technology innovation, communication and media, consumer emotions and psychological conditions, and other themes. Quantitative research is the main method with online surveys mostly used for study design. Analysis of moderation/mediation is the most frequently employed analytical method, whereas the majority of investigated samples have more than 300 cases. The restaurant industry received the highest attention, followed by hotel and other lodging industries, while the USA and Greater China are the most investigated geographical areas. Research findings are discussed according to the identified research themes and specific directions for future research are provided.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Technology Innovation 431 Technology Advances For Food Deliverymentioning

confidence: 99%

Section: Technology Innovation 431 Technology Advances For Food Deliverymentioning

confidence: 99%

See 2 more Smart Citations

Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research

Šerić

2021

Sustainability

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“…Pasadilla et al ( 2017) also suggested that e-marketplace platforms can help SMEs access broader markets, especially in cross-border trade, and provide the information that SMEs need to export. Focusing on food services, online food delivery platforms are significant to provide accessible marketplaces for restaurants that can increase their revenues, especially for the COVID-19 pandemic, thereby inducing an expected increase in sales of the online food delivery industry (Belarmino et al, 2021;Niu et al, 2021).…”

Section: Internal E-commerce Tools and Platforms (Technological Factor) And External E-commerce Platforms And Government Support (Environmentioning

confidence: 99%

Barriers and Factors Affecting E-commerce Utilization of Thai Small and Medium-Sized Enterprises in Food and Beverage and Retail Services

Amornkitvikai

Tham

Tangpoolcharoen³

2021

Global Business Review

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E-commerce is deemed as the next potential source of growth for Thailand, but small and medium-sized enterprises (SMEs) are still behind in their utilization of e-commerce. This article uses the decision-makers, technological, organizational and environmental (DTOE) framework to examine the key e-commerce barriers and determinants in e-commerce utilization by Thai SMEs based on a survey of retail and food and beverage (F&B) service establishments in metropolitan Bangkok. This study aims to fill the research gap by examining the types of barriers that hinder e-commerce utilization by Thai SMEs in the F&B and retail services, as well as their key determinants. Unlike e-commerce adoption, e-commerce utilization can capture the full range of e-commerce engagement. The survey’s findings indicate that organizational barriers significantly inhibit e-commerce utilization. Estimations from the structural equation modelling (SEM) show that exports, e-commerce tools, government support, and internal and external e-commerce platforms can enhance e-commerce utilization. In addition, business-to-business (B2B) e-commerce can increase the exports of Thai SMEs, while older entrepreneurs and SMEs tend to neglect e-commerce. Evidence-based policy implications and suggestions are also discussed in this study to enhance e-commerce utilization for Thai SMEs.

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A shared‐transportation mobile app continuance model: The moderating effects of brand awareness

Park

2022

J of Consumer Behaviour

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In light of the increasing development of technological innovation and information and communication technologies, features of mobile apps functions are also increasingly developed to meet people's needs and wants. Amongst the variety, shared transportation apps (STA) have emerged to optimize people's daily transportation needs. This study modified the expectation‐confirmation theory and the post‐acceptance model of information system continuance to examine the effects of customers' perceived STA performance (service performance, content provision, and system performance) and benefits (function, money worthiness, pleasure, and social interaction) on customer satisfaction with the usage of STA, which is expected to have a positive effect on customer retention on STA in a new theoretical framework, called the performance‐benefit of the STA continuance model (PBCM). Moreover, brand awareness was expected to be an essential moderator on the effect of perceived performance and perceived benefits on customer satisfaction. 397 respondents were recruited online through a convenient sampling technique in the Vietnam market. Results show that service performance, money worthiness, pleasure, and social interaction are four important determinants of customer satisfaction with STA. Moreover, brand awareness significantly moderates the effects of service performance, system performance, money worthiness, and social interaction on customer satisfaction. Findings also contribute rational strategies for e‐commerce managers in general and STA managers in particular.

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Exploring the motivations to use online meal delivery platforms: Before and during quarantine

Cited by 65 publications

References 56 publications

Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research

Sustainability in Hospitality Marketing during the COVID-19 Pandemic. Content Analysis of Consumer Empirical Research

Barriers and Factors Affecting E-commerce Utilization of Thai Small and Medium-Sized Enterprises in Food and Beverage and Retail Services

A shared‐transportation mobile app continuance model: The moderating effects of brand awareness

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