Exploring the relationship between the human resource management practices and growth in small service firms

Altınay, Levent; Altinay, Eser; Gannon, Judie

doi:10.1080/02642060701846804

Cited by 47 publications

(31 citation statements)

References 47 publications

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“…Chang, Chen, Duh, and Li (2011) find that larger auditing firms have larger productivity returns on IT use. This paper will explore the hypothesis that jobs mismatch may be one of the causes of the low contribution of IT to small service firms' efficiency, since small service firms may not completely optimize human resource practices (Altinay, Altinay, & Gannon, 2008;Chaston, 1998;Jameson, 2000). Therefore, the matching between human capital and IT in small service firms is an important area to explore.…”

Section: Introductionmentioning

confidence: 98%

Jobs mismatch and productivity impact of information technology

Sandulli

Baker

López‐Sánchez

2014

The Service Industries Journal

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This paper studies the link between jobs mismatch and the impact of information technologies (ITs) on the efficiency of small service firms. From the perspective of job matching theory, the paper explores how small service firms that use ITs obtain an optimal matching between new skill requirements and workforce skills. The hypotheses suggest that optimal equilibrium will be obtained by matching IT intensity to ITs training and the proportion of workers with high educational levels.The study tests the hypotheses on a large sample of small services firms in Spain. The results confirm that matching the educational levels of the workforce with the IT intensity of the firm increases the efficiency of small service firms, while mismatch will decrease it. The contribution of IT training to firms' efficiency depends on training intensity but not on IT intensity.

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Section: Introductionmentioning

confidence: 98%

Jobs mismatch and productivity impact of information technology

Sandulli

Baker

López‐Sánchez

2014

The Service Industries Journal

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“…Much of it also involves high-volume and low-margin businesses offering basically routine work. Yet the nature of the direct employee-customer interface in service work means that there is much scope to sustain higher performance outcomes via better recruitment, training and motivation of staff and the professionalisation of management (Altinay et al, 2008). The small size of many service-sector firms and workplaces in NZ lends an informality to management which is often beneficial -in breaking down communication barriers and accommodating employee needs such as WLB -but can also be problematic in terms of performance management and problem solving; hence the higher incidence of service-sector employers and SMEs in employee grievance cases presented to the mediation and tribunal system (Walker and Hamilton, 2009).…”

Section: Decent Work Nzmentioning

confidence: 99%

Are we being served? Women in New Zealand's service sector

Parker

Arrowsmith²

2012

Equal Div and Incl: An Int J

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Purpose -The purpose of this paper is to provide contemporary information and analysis of women's location within the service sector of New Zealand; to evaluate the responsiveness of two major policy initiatives designed to ameliorate women's circumstances therein; and to reconceptualise and suggest possible approaches and measures which could inform future government and workplace policy and practice. Design/methodology/approach -The study primarily employs a thematic analysis of publiclyavailable reports, documentation and pertinent academic work. Secondary, independent statistical analyses of nationally-representative data are used in order to provide the context and rationale for the policy analysis, and to overview key trends and "problem" areas in the service sector for working women in New Zealand. Findings -New Zealand has a high female labour force participation rate, with more than eight out of 10 female workers employed in service work. Although women remain over-represented in low-paid work, they have benefited from service sector growth, higher penetration of professional and managerial work, and some reduction in the gender pay gap. State interventions are justified in equity, labour market and welfare terms, with an emerging focus on "decent work" and productivity. Yet, this analysis of key initiatives for working women reveals an inadequate regulatory and policy framework. The significance and "genderedness" of service work to the economy means that it is increasingly but still insufficiently the focus of economic and social policy. Originality/value -This study responds to the absence of a contemporary and comprehensive assessment of the location and inequities experienced by different groups of women in New Zealand's service sector, particularly M% aori and Pasifika women. It provides a springboard to further analysis of the key trends, themes and policy impacts that it highlights, as well as of a reconceived regulatory approach for women working in the service sector outlined in the Concluding section.

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“…However, previous research on intellectual capital has focused on the manufacturing and high-tech industries: Chen, Lin, Ji, and Chang (2006) showed that intellectual capital development had positive effects on the new product sale performance within the manufacturing industry, while Wu, Chang, and Chen (2008) also investigated the manufacturing industry. In comparison, relatively few studies have considered the service industries (Altinay, Altinay, & Gannon, 2008). The products provided by the service industry are intangible rather than tangible, suggesting that performance measurement should take intellectual capital value into consideration.…”

Section: Introductionmentioning

confidence: 99%

Intellectual capital and new product sale performance of the financial services industry in Taiwan

Chien¹,

Chao²

2011

The Service Industries Journal

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This research considers the financial services industry in Taiwan and investigates the effect of intellectual capital -namely human capital, organization capital and information capital -on new product sale performance based on cross-functional integration and co-production. The results indicate that intellectual capital, crossfunctional integration and co-production have a positive effect on new product sale performance. Also, the results confirm the positive mediate effect of cross-functional integration and co-production on intellectual capital and new product sale performance.

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Exploring the relationship between the human resource management practices and growth in small service firms

Cited by 47 publications

References 47 publications

Jobs mismatch and productivity impact of information technology

Jobs mismatch and productivity impact of information technology

Are we being served? Women in New Zealand's service sector

Intellectual capital and new product sale performance of the financial services industry in Taiwan

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