Exploring the Use of Stories in Patterns of Collaboration

Buttler, Tanja; Lukosch, Stephan

doi:10.1109/hicss.2012.273

Cited by 6 publications

(3 citation statements)

References 22 publications

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“…The 13 conflict stories in and of themselves are valuable (Barker and Gower 2010;Sandelowski 1991). Stories are a means to communicate experience, to help people make sense of complex situations, and to help build consensus during deliberations (Buttler and Lukosch 2012). The subject of conflict in outsourcing relationships is often viewed as highly sensitive, indecorous and secretive; consequently, clients may not have access to prior experiences.…”

Section: Resultsmentioning

confidence: 99%

Conflict resolution in business services outsourcing relationships

Lacity

Willcocks

2017

The Journal of Strategic Information Systems

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Conflict Resolution in Business Services Outsourcing Relationships "[Conflict] is inevitable in outsourcing arrangements due to technology complexities, dynamic and fast-paced business environment, and disparate goals of the two parties. Given that a certain amount of conflict is expected, how such conflict is managed is important because the impact of conflict resolution on the relationship can be productive or destructive." (Goo et al., 2009, p. 125) "Sooner or later, some conflicts arise in inter-organizational relationships, and the way conflicts are settled has great implications for future collaboration. Given the complexity and interdependence of business processes, conflict resolution is particularly important in BPO ventures." (Rai et al., 2012, p. 223-224) "How organizations handle conflict can affect the strength and future of the outsourcing relationship, yet there is a serious shortage of research on conflict handling in outsourcing relationships and its consequences." (Ndubisi, 2011, p.109) Business services outsourcing (BSO) is the sourcing of services like information technology, human resources, procurement, legal, logistics, financial and accounting services through

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Section: Resultsmentioning

confidence: 99%

Conflict resolution in business services outsourcing relationships

Lacity

Willcocks

2017

The Journal of Strategic Information Systems

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“…However, many published qualitative studies have used similar, or even fewer participant numbers. For example, Buttler and Lukosch (2012); Garrison, Anderson, and Archer (2001); and Hansberger, Schunn, & Holt (2006), had respective sample sizes of 5, 23, and 13.…”

Section: Limitationsmentioning

confidence: 99%

Exploring the function of online narratives to develop critical thinking and localisation of knowledge in an international science program

Hicks¹,

Tham²,

Brookes³

2016

Brit J Educational Tech

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e-learning practitioners have long recognised the benefits of using online training to achieve knowledge transfer, less is understood about facilitating the sharing of values, attitudes, critical thinking, and localisation using online platforms. In this article an online learning platform in the context of an international scientific program was evaluated. The platform uses a narrative approach to convey stories with the explicit aim of developing critical thinking and localisation. The platform embeds formative assessment within the stories to transfer the tacit understandings of the program to project site staff. Some of the challenges this approach encounters, particularly with regard to the expression of localisation was explored.

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“…“Storytelling,” can be defined as “ the activity of telling or writing stories ” (Oxford Learners Dictionaries, 2020), “ the social and cultural activity of sharing stories ” (Wikipedia, 2020), and one of the ways for sustaining core relationships in society, family, and community (McKemmish, Gilliland‐Swetland, & Ketelaar, 2005). Storytelling has been one of the most ancient communication methods that helps in collective sense‐making among multiple stakeholders (Buttler & Lukosch, 2012; Snyder, Hedlund, Ingelsson, & Bäckström, 2017). In Innovation Management, creativity and co‐creation are the most critical issues in the innovation process (Füller, Hutter, & Faullant, 2011; Schulz, Geithner, Woelfel, & Krzywinski, 2015).…”

Section: Introductionmentioning

confidence: 99%

“StoryWeb”: A storytelling‐based knowledge‐sharing application among multiple stakeholders

2020

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The research objective of this paper is to develop a storytelling-based knowledgesharing application that enables users to co-create their own stories for both individuals and groups. To address this, a design science research methodology was applied for elucidating users' requirements. As empirical evidence, a case study was conducted on the children's book industry to synthesize a knowledge-sharing design application named "StoryWeb". Usability tests were conducted to reconfigure users' feedback and suggestions after two StoryWeb prototypes were developed. This study makes three main contributions. First, it empirically tests individual's or group's creativity and co-creation by a view of knowledge sharing. Second, it methodologically applies a design thinking approach into a knowledge-sharing study. Third, it also practically suggests feasible guidelines for the creativity and innovation research community on which features of storytelling-based applications can be configured.

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Exploring the Use of Stories in Patterns of Collaboration

Cited by 6 publications

References 22 publications

Conflict resolution in business services outsourcing relationships

Conflict resolution in business services outsourcing relationships

Exploring the function of online narratives to develop critical thinking and localisation of knowledge in an international science program

“StoryWeb”: A storytelling‐based knowledge‐sharing application among multiple stakeholders

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