Exploring total quality management applications under uncertainty: A research agenda for the shipping industry

Strategic maritime management as a new emerging field in maritime studies

“…A few maritime scholars have made remarkable efforts to investigate a variety of strategic capabilities. These strategic capabilities include innovation (Jenssen, 2003;Yang et al, 2009aYang et al, , 2009bYang, 2012), flexibilities (Mason and Nair, 2013;Mileski and Honeycutt, 2013), process management (Borch and Batalden, 2015), quality (Thai, 2008;Yuen and Thai, 2015;Pantouvakis and Psomas, 2016), knowledge management (Lee and Song, 2010;Lambrou, 2016) and integration (Panayides and Song, 2009;Lam and Zhang, 2014). These studies highlight the potentials that the capability research stream can have to advance strategic maritime studies.…”

Pemodelan Kausal Faktor-Faktor Beban Keluarga dalam Merawat Pasien Kanker Menggunakan Algoritma S3C-Latent

“…Dalam EFA, parameter settings menggunakan orthogonal rotation dengan pendekatan varimax rotation. Ambang batas yang ditentukan untuk memilih item yang ditampilkan yaitu factor loadings > 0.6 (Pantouvakis and Psomas, 2016). Hasil factor loadings dari EFA dapat dilihat pada Gambar 9.…”

The impact of quality management systems (ISO standards, ISM Code, TQM) on the management and performance of shipping companies

“…Although the proper implementation of the ISM Code is a major area of interest within the field of maritime discipline, the ability of shipping companies to effectively respond to the Code's mandatory requirements has gained considerable critical attention (Bhattacharya, 2012). As a result, an increasing number of academic voices are now also calling for the adoption of other standardized quality management systems, such as ISO (International Organization for Standardization) 9000 series standards (Celik, 2009) or holistic quality management philosophies, such as Total quality management (TQM), that can positively configure the daily operations of shipping organizations, since the unpredictable and volatile environment of the shipping industry renders their adoption imperative for survival (Pantouvakis and Psomas, 2016).…”

“…The limited empirical evidence on TQM implementation issues in the context of shipping companies. Although the importance of the TQM concept as a means to achieve continuous improvement (Dahlgaard and Dahlgaard-Park, 2006), attain a strong competitive advantage (Jaeger and Adair, 2016) and ultimately move towards business excellence has been long ago highlighted in the quality management literature, its philosophy as well as the potential benefits arising from its implementation are underexplored in the context of maritime companies (Pantouvakis and Psomas, 2016, Cheng and Choy, 2013, revealing thus an urgent need to further provide empirical evidence in TQM implementation issues and its performance implications in the shipping environment. Thus, a further aim of the current thesis is the assessment of the TQM applicability in shipping companies, as well as its impact on shipping company performance, as broadly corroborated in various business environments in terms of operational (Baird et al, 2011) and financial (Pantouvakis and Psomas, 2016) increases, market improvements (Lam et al, 2011), product/ service quality advancements (Ng et al, 2014, Lam et al, 2012 or customer satisfaction and loyalty (Ng et al, 2014).…”

“…The importance of top management as a crucial determinant of the success of any quality management initiative is largely revealed in the case of the Greek shipping industry, since the latter is characterized by a familyowned organizational structure (Harlaftis and Theotokas, 2004) in which the founder is also the strategic leader and, in cooperation with the rest of the management team, is absolutely in charge of any decisions affecting the operations of a shipping company (Theotokas, 2007). It has been generally proven that a strong commitment to quality on behalf of the top management team of an organization encourages continuous improvement efforts (Jung and Wang, 2006), or enhances customer satisfaction (Pantouvakis and Psomas, 2016) and organizational performance (Mokhtar and Yusof, 2010).…”