“…Due to its usefulness and impact, the application of Facebook as a business marketing tool has been studied for multiple cases, including those applied to SMEs in Argentina, Australia, the United States, China, Ghana, Italy, Jordan, Malaysia, Pakistan, Poland, and Mexico (Cañueto, 2016;McDaniel and Parks, 2019;Banks and Haan, 2017;Chang et al, 2017;Dzisi and Ofosu, 2014;Galati et al, 2017;Ganideh and Hamam, 2019;Ainin et al, 2015;Ayswarya et al, 2019;Chmielecki, 2014;Gutiérrez-Leefmans et al, 2016). Despite the diversity of approaches and study environments, there are coincidences in the findings, among them that this digital platform is chosen mainly for its low cost, simplicity of use, visibility, and impact on improving business performance.…”