Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment

Lepistö, Kari; Saunila, Minna; Ukko, Juhani

doi:10.1108/tqm-07-2021-0204

Cited by 16 publications

(28 citation statements)

References 78 publications

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“…By providing empirical evidence, the present paper not only advances research on SCRM in SMEs, which still is an underdeveloped field of research (Zeiringer et al, 2022), but it also contributes to the general study of RM in SMEs (e.g. Lepistö et al, 2021) by showing the need for focusing on the tradeoff between SCRM-related skills and organisational performance (here innovation performance). Moreover, this study has demonstrated that SCRM ability and SCRM maturity could have opposing implications on innovation performance, a finding that gives a more fine-grained understanding of SCRM in SMEs.…”

Section: Discussionmentioning

confidence: 83%

The link between supply chain risk management and innovation performance in SMEs in turbulent times

Foli

Durst

Temel

2022

JEEE

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Purpose Acknowledging, on the one hand, the increasing fragility of supply chains and the number of risks involved in supply chain operations and, on the other hand, the role of small- and medium-sized enterprises (SMEs) in supply chains and the high exposure of these firms to risks of different types, this study aims to examine the relationship between supply chain risk management (SCRM) and innovation performance in SMEs. Furthermore, the impact of technological turbulence on this relationship was studied to take into account recent technological changes. Design/methodology/approach Structural equation modelling was carried out on a sample of Turkish SMEs to test the hypotheses developed. Findings The findings presented allow the authors to better understand the link between SCRM and innovation performance in SMEs. More precisely, empirical evidence is provided about the impact of SCRM components such as maturity and ability on innovation performance. Furthermore, the findings show the impact of technological turbulence on both SCRM and innovation performance. Originality/value By focusing on SCRM in SMEs, this paper contributes to the body of knowledge with regard to SCRM in general and with regard to SMEs in particular; research on the latter has only started recently. Moreover, by having studied SMEs from a developing country (other than China), this paper helps to develop a broader and more diverse perspective of SCRM.

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Section: Discussionmentioning

confidence: 83%

The link between supply chain risk management and innovation performance in SMEs in turbulent times

Foli

Durst

Temel

2022

JEEE

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“…As there is often no particular RM division or a risk manager, RM is taken care of by the general management or it is the SME owner's task [37]. However, applying a structured RM approach can, on the one hand, side help SMEs to overcome resource constraints and on the other hand side also increase their company profitability [38,39].…”

Section: Risk Management In Supply Chains In Smesmentioning

confidence: 99%

Show Me What You Do and I Will Tell You Who You Are: A Cluster Typology of Supply Chain Risk Management in SMEs

Zeiringer

Durst

Thalmann

2022

JTAER

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Although research on risk management (RM) in small- and medium-sized enterprises (SMEs) in general and regarding supply chains (SCs) has increased recently, our understanding is still rather fragmented and underdeveloped. This refers particularly to new types of risks such as dynamic crises or emerging risks associated with digital transformation (DT). Therefore, the purpose of this exploratory paper is to investigate RM in SMEs in SCs. More precisely, the aim is to identify patterns that can be used to group SMEs according to their risk behavior (i.e., risk attitude and perception). Drawing from a data set of 181 European SMEs, this paper empirically conceptualizes a typology of SMEs. The typology consists of four distinct types of SMEs that emerged from a cluster analysis: collective risk eliminators, collective playing it safe seekers, collective risk-ignoring knights of fortune, and collective neglecting imperturbable ones. The findings indicate that different risk behavior leads to different degrees of collaboration within the SC. Furthermore, the close interconnection between RM as found in the different clusters and the respective firm’s innovation performance can be shown. By acknowledging the heterogeneity found in SMEs, this paper breaks away from mainstream research that tends to consider SMEs as a homogeneous entity.

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“…Such a notion can be integrated into future research when developing conceptual frameworks. Several studies support the notion that ISO 9001 is irrelevant in the economic sense (Ferreira and Cândido, 2021; Lepistö et al. , 2022).…”

Section: Discussionmentioning

confidence: 93%

The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy

Alshahrani

Husain

2023

IJQRM

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PurposeThe study seeks to examine the effectiveness of implementing the ISO 9001 quality management system (QMS) on small and medium enterprises (SMEs) performance in Saudi Arabia. It explores ISO 9001 usefulness through the dimensions of continuous improvement, customer satisfaction focus and prevention of nonconformities. The study investigates two dimensions of firm performance's: operational performance and product/service quality.Design/methodology/approachThe study employs a quantitative method. A simple random sampling technique is used to collect study samples. A self-administered questionnaire is employed as the data collection tool. The study was based on 263 samples from SMEs in Saudi Arabia. Statistical analysis was carried out using SPSS/AMOS.FindingsPrevention of nonconformities, customer satisfaction focus and continues improvement had a positive significant correlation with operational performance and product/service quality. Moreover, the ISO 9001 QMS effectiveness construct showed a helpful and important correlation with the performance of the company.Originality/valueThe study offers empirical evidence to clarify ambiguous findings from past studies, as well as expounds knowledge on the effect of ISO 9001 on SMEs' performance through the lenses of operational performance and quality/service quality.

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Facilitating SMEs' profitability through total quality management: the roles of risk management, digitalization, stakeholder management and system deployment

Cited by 16 publications

References 78 publications

The link between supply chain risk management and innovation performance in SMEs in turbulent times

The link between supply chain risk management and innovation performance in SMEs in turbulent times

Show Me What You Do and I Will Tell You Who You Are: A Cluster Typology of Supply Chain Risk Management in SMEs

The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy

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