Factor Analysis of the Verona Service Satisfaction Scale-82 and Development of Reduced Versions

Applications and usefulness of routine measurement of patients’ satisfaction with community‐based mental health care

“…Satisfaction with mental health services was assessed using the VSSS (6–8). The VSSS consists of 54 items, which conceptually cover seven dimensions: ‘Overall satisfaction’, ‘Professionals’ skills and behaviour’, ‘Information’, ‘Access’, ‘Efficacy’, ‘Types of intervention’ and ‘Relative’s involvement’.…”

“…For a long time, several methodological biases in data collection and a lack of comprehensive and reliable instruments for the assessment of satisfaction have hampered the correct measurement of service satisfaction with mental health services. At the beginning of the 90s, our group has developed and validated the Verona Service Satisfaction Scale (VSSS) (6–10) that has since then become a standard instrument for the assessment of service satisfaction with mental health care.…”

Determinants of subjective quality of life in patients attending community‐based mental health services. The South‐Verona Outcome Project 5

“…The assessments of psychopathology, disability and functioning were made by the key professional, usually a psychiatrist or a psychologist, and included: the Brief Psychiatric Rating Scale (BPRS; 1=no symptom, 7=extremely severe symptom) (22); eight items from the section on Social Roles from the Disability Assessment Schedule (DAS; 1=no disability, 5=maximum disability) (23); and the Global Assessment of Functioning Scale (GAF; 1=extremely severe dysfunction, 90 = extremely good functioning) (24). Patients were asked to complete the LQOLP (25, 26) and the Verona Service Satisfaction Scale (VSSS) (27–29). All of the scales were the official Italian versions.…”

“…Items are rated on a five‐point Likert scale (1=terrible; 5=excellent). The VSSS acceptability, sensitivity, test–retest reliability, content validity (27, 28), internal consistency and factorial structure (29) have been shown to be good.…”

Die deutsche Version der Verona Service Satisfaction Scale (VSSS-54) - Ein Instrument zur Erfassung der Patientenzufriedenheit mit psychiatrischer Behandlung -

“…Sie entwickelte die Verona Service Satisfaction Scale (VSSS), die auf dem multidimensionalen Konzept von Ware [13] aufbaut. Das Instrument erfasst die Behandlungszufriedenheit sowohl systemspezifisch, also im psychiatrischen Bereich, als auch systemübergreifend, also in anderen Gesundheitseinrichtungen [14]. Neu an der Verona Service Satisfaction Scale ist, dass sie nicht nur auf eine Behandlungsart beschränkt bleibt, sondern die Zufriedenheit mit einer gesamten Versorgungsregion erfragt.…”