Factorial invariance of LibQUAL+® as a measure of library service quality over time

LibQUAL Revisited: Further Analysis of Qualitative and Quantitative Survey Results at the University of Mississippi

“…Morales, Ladhari, Reynoso, Toro and Sepulveda (2011) tested LibQUAL's validity by evaluating the convergent, discriminate, and nomological validity of a Spanish version of LibQUAL. Lane, Anderson, The Journal of Academic Librarianship xxx (2013) xxx-xxx Ponce and Natesan (2012) found empirical testing of the three-factor structure of LibQUAL (service affect, library as place, and information control) to adequately remain a valid measure of library service quality.…”

Effective Ways to Improve the Service Quality of University Library

“…Due to the diverse needs of teachers and students, the library services have to be diversified and able to adapt to the trend of the times. But college library, facing the demand diversity and variability, is impossible to keep a permanent stability of service [1]. It always cannot proceed indifference, standardization of the assembly line work like line table, so as to ensure the reliability of product quality and consistency.…”

The Suitability of Web Analytics Key Performance Indicators in the Academic Library Environment

“…No one has yet isolated a particular group assessing the factor structure of the current LibQUAL+ instrument. 2 Based on suggestions from Lane et al (2012), three models were tested: the three-factor model of Affect of Service, Information Control, and Library as Place; a two-factor model of Library as Place and a second factor composed of Affect of Service and Information Control; and a one-factor model combining all of these. Thompson, Cook, and Kyrillidou (2005) found LibQUAL+ scores relate more to satisfaction than academic outcomes, although there may still be a distal relationship between library service quality and academic outcomes (p. 521).…”

“…4 Until more research is conducted related to gap scores, when one is interested in perceptions of library service quality, it may be prudent to use "perceived" scores. Recent studies of LibQUAL+ have used only perceived scores (e.g., Lane et al, 2012;Kieftenbeld & Natesan, 2013); therefore, this study also focused on just the perceived service performance scores.…”

“…Potential problems with using Cronbach's alpha to calculate reliability include the inherent assumptions of unidimensionality and uncorrelated errors (Yang & Green, 2011). Lane et al (2012) noted their reliabilities would be affected by the errors they specified to correlate.…”