Factors Affecting Consumers’ Internet Shopping Behavior During the COVID-19 Pandemic: Evidence From Bangladesh

Neger, Meher; Uddin, Burhan

doi:10.17265/1537-1506/2020.03.003

Cited by 43 publications

(46 citation statements)

References 20 publications

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“…e-commerce sector to be specific. According to Neger & Uddin (2020), there are different classification for E-commerce. "E-commerce transactions may be made in four different ways, such as Business to Business (B2B), Business to Customer (B2C), Customer to Customer (C2C), and Customer to Business (C2B) (Topper)" (Neger & Uddin, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…According to Neger & Uddin (2020), there are different classification for E-commerce. "E-commerce transactions may be made in four different ways, such as Business to Business (B2B), Business to Customer (B2C), Customer to Customer (C2C), and Customer to Business (C2B) (Topper)" (Neger & Uddin, 2020). Therefore, this research will focus the study on direct to customer relationships such as Business to Customer (B2C) and Customer to Customer (C2C) relationships.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In figure 9, Neger & Uddin (2020) defined Internet Shopping Behavior as using e-commerce in the process of the purchasing. Below are the variables considered in the previously mentioned research: Product factor, Price Factor, Time Saving Factor, Payment Factor, Security Factor, Administrative Factor, Psychological Factor (Neger & Uddin, 2020). For the Product Factor, "The product can be anything like good, service, people, place, idea, information and organization that seek attention and try to satisfy the needs, wants, or desires of the consumers" (Neger & Uddin, 2020).…”

Section: Previous Research and Casesmentioning

confidence: 99%

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The Changes in Online Buying Intention as a Determinant of Behavior During COVID-19 Pandemic in the Ready-Made Garments Industry in Egypt

Elsafty¹,

Elshahed²

2021

IJBM

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During 2020, in the time of the COVID-19 during and after lockdown. Governments are imposing lockdown and shutdown for all activities/services inside the country to reduce the spread of the previously mentioned pandemic including international flights. Major factories and manufacturers had stopped for months during the pandemic which led to having thousands of people with no salaries. Major companies resorted to work from home procedures whenever they can to keep the business going. This research will focus on the Online buying intention that eventually leads to buying behavior of Ready-made Garments in Egypt over the internet and social media, such as Facebook and Instagram to be specific. Readymade garment industry has started booming with the spread of e-commerce, especially with the influence of social media. Paper focuses on the area of greater Cairo and its resident customer segment of readymade garments, focusing on middle and upper social with minimum college education, who are also well-enabled with the needed resources to purchase products via the Internet. The primary data was collected through Customer Interviews that were conducted through online questionnaires that resulted in the observation of COVID-19 as a catalyst for online shopping intention as a determinant of behavior since 32.5 % of the respondents increased their buying frequency during the lockdown. The secondary data was collected through the review of previous researches, models and cases. Although the Online Buying Behavior is relatively a new phenomenon, the Buying behavior is quite rich with theories, a theoretical framework was proposed for the study of the online buying intention as a determinant of behavior that is based on Technology Acceptance Model (TAM) by Davis (1989) and 2 variables from Nayyar & Gupta (2011) along with 2 moderating variables which are eWOM & Psychological Factors and a mediating variable which is COVID-19.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Previous Research and Casesmentioning

confidence: 99%

See 1 more Smart Citation

The Changes in Online Buying Intention as a Determinant of Behavior During COVID-19 Pandemic in the Ready-Made Garments Industry in Egypt

Elsafty¹,

Elshahed²

2021

IJBM

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“…In 2016, the total investment of e-commerce in Bangladesh was $50 million and in 2017, the e-commerce market was about $115 million. It has been predicted by the E-Commerce Association of Bangladesh that in the upcoming years, the e-commerce market will be more than $70 billion (Neger & Uddin, 2020). Ordering food online has become a popular trend in the country in recent years through which simply using apps on their phone, people can have food from restaurants of their choice delivered right at their doorsteps (Kader, 2020;Muntasir, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…In December of 2019, COVID-19 was first detected in Wuhan, China and in a little time span it had spread out globally. The outbreak had then been declared as a pandemic by the World Health Organization (WHO) (Neger & Uddin, 2020). The outbreak of COVID-19 has not only driven severe economic consequences across the globe but also drawn dramatic changes in how businesses act and consumers behave (Donthu & Gustafsson, 2020).…”

Section: Introductionmentioning

confidence: 99%

Exploring Consumer Behavior for App-based Food Delivery in Bangladesh During COVID-19

Akter¹,

Disha²

2021

BJIT

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The COVID-19 pandemic has engendered a new era throughout the globe in which online food delivery apps have become a significant aspect of an individual's everyday life. This study intends to probe into the nature and patterns of consumer behavior with regard to using online food delivery services during the pandemic. While most of the existing studies focus on the general aspects of consumer behavior regarding food delivery apps, this paper aims to understand what factors motivated consumers in Bangladesh to behave in certain patterns while deciding to or not to avail app-based food delivery services during a major global crisis. Data have been collected from both primary and secondary sources, with 552 participants responding to a structured questionnaire. The study revealed that a moderately large group of people used food delivery apps, especially between June and August, by placing their trust in the food delivery companies, the restaurants and the deliverymen while the rest of the population was not as confident. The minds of the second group of consumers were heavily shrouded in uncertainty regarding whether the deliverymen, restaurants or delivery companies could be trusted with following all the required safety precautions while providing their service. In future, the findings of this study will, therefore, help the food delivery companies and the restaurants to understand the importance of adopting and following stricter health and safety measures to avoid losing business during a global pandemic.

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Investing in Products with the Greatest Demand on Online Stores During the Pandemic

Hassya,

Hanif,

Alvian

et al. 2023

Lecture Notes in Networks and Systems

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Factors Affecting Consumers’ Internet Shopping Behavior During the COVID-19 Pandemic: Evidence From Bangladesh

Cited by 43 publications

References 20 publications

The Changes in Online Buying Intention as a Determinant of Behavior During COVID-19 Pandemic in the Ready-Made Garments Industry in Egypt

The Changes in Online Buying Intention as a Determinant of Behavior During COVID-19 Pandemic in the Ready-Made Garments Industry in Egypt

Exploring Consumer Behavior for App-based Food Delivery in Bangladesh During COVID-19

Investing in Products with the Greatest Demand on Online Stores During the Pandemic

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