Factors affecting e‐government adoption in Liberia: A practitioner perspective

Mensah, Ransford; Cater-Steel, Aileen; Toleman, Mark

doi:10.1002/isd2.12161

Cited by 17 publications

(13 citation statements)

References 44 publications

(63 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…First, it focuses on the factors that constraint the virtualization processes of e-government services. While a substantial literature exists in the domain of technology acceptance and success drivers of IT implementation, relatively few studies focus on the constraints of virtualization processes of e-government services especially in sub-Saharan Africa (Ofoeda et al , 2018; Mensah et al , 2019). This research, therefore, adds to the literature on e-government service virtualization, that is, the resistance to e-government service virtualization rather than the adoption of e-government service alone.…”

Section: Discussionmentioning

confidence: 99%

Understanding e-government services: integration of process virtualization theory and user resistance

Ackom

Kwateng²,

Tetteh³

et al. 2022

DPRG

View full text Add to dashboard Cite

Purpose Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the importance of these services. This study aims to examine the factors that inhibit the virtualization of government to citizen e-government processes by assessing citizens’ intentions to resist or use government’s virtualized processes. Design/methodology/approach This study used a survey questionnaire to collect data from public school teachers who are users of the Government of Ghana’s e-pay slip system. Out of 500 questionnaires administered, only 423 useable responses were obtained. The data was analyzed with both inferential and descriptive statistics. Findings The results of this study showed that process virtualizability significantly predicts virtual process use, and it is associated with user resistance toward virtual process use. Practical implications The findings will help governments and managers to comprehend that certain processes are more acquiescent to virtualization than others. Originality/value This paper provides researchers with a contemporary perspective toward understanding the adoption and use of e-government services in sub-Saharan Africa through the lens of process virtualization theory.

show abstract

Section: Discussionmentioning

confidence: 99%

Understanding e-government services: integration of process virtualization theory and user resistance

Ackom

Kwateng²,

Tetteh³

et al. 2022

DPRG

View full text Add to dashboard Cite

show abstract

“…While technology has been considered as an enabler of knowledge management (Fernandes, 2018; Turulja and Bajgoric, 2018), and with a number of studies showing growing technological uptake in developing countries (Mensah et al , 2020; Adu et al , 2019), the review findings reveal that more needs to be known regarding the use to technology to support knowledge management in the area. Consequently, there is a need for better understanding of the use of knowledge management systems within local governments in developing countries.…”

Section: Discussionmentioning

confidence: 99%

Knowledge management in local governments in developing countries: a systematic literature review

Ndiege

Backhouse

2021

VJIKMS

View full text Add to dashboard Cite

Purpose The purpose of this study is to examine the state of research into knowledge management within local government in developing countries, to identify themes that have been studied and to identify important gaps in the literature that can inform a research agenda going forward. Design/methodology/approach A structured literature review method was used in this study. The authors reviewed academic literature published between 2009 and 2019. A total of 15 articles were identified and reviewed. Findings The findings reveal that, few authors have contributed to knowledge management within local government in developing countries and there is little international collaboration between authors. The authors found limited methodological and theoretical diversity and rigor in the reviewed work. The review identified themes that have been researched but evidenced a lack of guidelines and frameworks developed to promote knowledge management initiatives within local governments in developing countries. Overall, it was evident that this area was still little explored. As a result, there are many possibilities for future research. Originality/value This study provides a comprehensive systematic literature review of papers published on knowledge management in local governments in developing countries, identifying themes that have been studied and gaps for further research.

show abstract

“…The DC theory considers digital technology as an important element of the wise use of existing resources. Digital government is expected to improve public sector performance by reducing expenditure, improving revenue and minimizing transaction costs (Mawela et al , 2017; Mensah et al , 2020). It is also considered as a prerequisite for both social and economic development (Ahn et al , 2021; Aswani et al , 2018; Singh, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Assessing the impact of WoredaNet usage on dynamic capabilities: a structural equation modeling of Woredas in Ethiopia

Senshaw

2023

DPRG

View full text Add to dashboard Cite

Purpose The paper aims to assess the impact of a government digital platform, WoredaNet on the dynamic capabilities (DCs) of government organizations, that provides government services to citizens in Ethiopia. Design/methodology/approach The study adopted a quantitative strategy using 10 local government administrative regions in Ethiopia (Woredas), which digitally innovate using the government digital platform. This study sampled 970 employees from government organizations to better understand the usage of digital government in low-income countries to enhance service delivery through DCs. The study adopted a conceptual formative model using the covariance-based structural equation modeling (SEM) technique. The model integrated seven latent variables, namely, WoredaNet usage, adaptive capability, absorptive capability, innovative capability, opportunity-sensing ability, opportunity-seizing ability and opportunity-reconfiguring ability. The relationships between the latent variables were then created, and 15 hypotheses were designed. Findings The research showed that government organizations’ ability to adapt, absorb and innovate is enhanced by using WoredaNet. The study revealed how government organizations could enhance their opportunity seizing and opportunity reconfiguring capabilities by leveraging their adaptive, absorptive and innovative capabilities. On the other hand, the findings of the study indicated that there is no significant relationship between WoredaNet usage and the microfoundations of government organizations. This could be because of the varied nature of government organizations. And hence, could be addressed by considering the same formative model on narrower segment of government organizations. Originality/value The paper contributes to digital government literature in revealing how DCs of government organizations in resource-constrained low-income countries could be assessed effectively using formative models.

show abstract

Factors affecting e‐government adoption in Liberia: A practitioner perspective

Cited by 17 publications

References 44 publications

Understanding e-government services: integration of process virtualization theory and user resistance

Understanding e-government services: integration of process virtualization theory and user resistance

Knowledge management in local governments in developing countries: a systematic literature review

Assessing the impact of WoredaNet usage on dynamic capabilities: a structural equation modeling of Woredas in Ethiopia

Contact Info

Product

Resources

About