Factors Influencing Bank Customers’ Orientations toward Islamic Banks: Indonesian Banking Perspective

Nugraha, Krisna; Arief, M. Rudyanto; Abdinagoro, Sri Bramantoro; Heriyati, Pantri

doi:10.3390/su141912506

Cited by 15 publications

(10 citation statements)

References 102 publications

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“…A possible explanation is that respondents think that sharia compliance is not important in financial transaction, they only care about economic benefits and the benefits of financial products. This is similar to the finding Nugraha K., et al (2022) which reveals that Indonesian Muslim consumers are "rational buyers" who prioritize the direct benefits from using financial services and the MUI Fatwa does not have a significant effect.…”

Section: Structural Equation Modeling (Sem) Analysissupporting

confidence: 85%

Analysis of Small Medium Enterprise’s Sukuk Investment Intention Through Financial Technology Securities Crowdfunding

Hakim

Zaerofi

2023

TIFBR

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The study is aimed at examining the determinants of retail investor to invest in small medium enterprise’s (SME) sukuk through Fintech Securities Crowdfunding (SCF) using the extended theory of planned behaviour (TPB). The cluster random sampling was applied and survey was conducted by distributing online questionairre to retail investors who already invested through SCF in Indonesia officially licensed by the OJK (Authority of Financial Services). The data of 218 respondent were analysed using SmartPLS 3.2.9. The result suggested that attitude, subjective norm and perceived behaviour control were statistically found significant to intention to invest in SME’s sukuk. The result also showed that other variables observed, knowledge, religious factor and risk & return have positively significant impact on attitude toward SME’s sukuk investment. Interestingly, sharia compliance factor not significantly impact to attitude.

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Section: Structural Equation Modeling (Sem) Analysissupporting

confidence: 85%

Analysis of Small Medium Enterprise’s Sukuk Investment Intention Through Financial Technology Securities Crowdfunding

Hakim

Zaerofi

2023

TIFBR

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“…The greatest contribution of their paper is the development of a theoretical model to investigate the direct relationships between internal marketing practices and employees' job satisfaction, as well as an emphasis on the importance of internal marketing practices in banking. Nugraha et al (2022) have examined the factors that prevent consumers from becoming clients of Islamic banks, "in particular the factors that influence consumer decisions not to become Sharia bank customers" for Indonesian Muslim consumers. This is a rather interesting study, especially considering it revolves around Islamic banking and the lack of such empirical research makes it a very contributional study for both practitioners and academics.…”

Section: Research Results: Surveyed Papersmentioning

confidence: 99%

Untitled

2022

Balkans JETSS

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Aims and ScopeThe mission of Balkans JETSS is to publish peer-review empirical research papers that test, extend or build theory and contribute to practice. All empirical methods -including, but not limited to, qualitative, quantitative, field, laboratory, and combination methods are welcome. Empirical, theoretical and methodological articles from all major fields of economics, management, tourism, law and the like are featured in the journal. Theoretical and/or review articles that integrate existing bodies of research and that provide new insights into the field are also encouraged.To be published in the Balkans JETSS, a manuscript must take strong empirical and/or theoretical contributions to the subject field. Consequently, preference is given to submissions that test, extend or build strong theoretical frameworks while empirically examining issues with high importance for theory and practice.The journal is not tied to any particular discipline, level of analysis, or national context. Although, it focuses on Balkans region, all papers from related fields on any region or country are highly encouraged. Single country studies, multi-country or regional studies can be submitted.Manuscripts should not exceed 16 pages (450 word per page). This page limit includes all figures, tables, appendices and references. Copyright information For AuthorsAs soon as an article is accepted for publication, authors will be requested to assign copyright of the article (or to grant exclusive publication and dissemination rights) to the publisher. This will ensure the widest possible protection and dissemination of information under copyright laws. For ReadersWhile the advice and information in this journal is believed to be true and accurate at the date of its publication, neither the authors, the editors, nor the publisher can accept any legal responsibility for any errors or omissions that may have been made. The publisher makes no warranty, express or implied, with respect to the material contained herein.All articles published in this journal are protected by copyright, which covers the exclusive right to reproduce and distribute the article, as well as all translation rights. The use of general descriptive names, trade names, trademarks, etc., in this publication even if not specifically identified, does not imply that these names are not protected by the relevant laws and regulations.

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“…Many issues have thus far been explored, such as the potential determinants of customers' satisfaction with Islamic banking (Alharthi et al, 2021); an assessment of the success of the launching of the new bank digital platform for SMEs (Jegerson & Ahmad, 2021); the role of social media in the internet banking transition during the COVID-19 pandemic (Naeem & Ozuem, 2021); the impact of community relationship management (CoRM), relationship marketing orientation (RMO), customer engagement (CE), and brand trust (BT) on brand loyalty (BL) in a commercial bank (Wongsansukcharoen, 2022); the interrelatedness of entrepreneurial marketing (EM) and bank performance (Hilal & Tantawy, 2022); the influence of category attitudes on the relationship between the service quality scale (SERVQUAL) and satisfaction in Islamic banks (Farrag et al, 2022); the factors that prevent consumers from becoming clients of Islamic banks (Nugraha et al, 2022); the impact of internal marketing practices on employees' job satisfaction (Almaslukh et al, 2022) and the main determinants impacting the digital banking service adoption during the COVID-19 pandemic (Ngo et al, 2023). Source: Author's work…”

Section: Discussionmentioning

confidence: 99%

Banking Marketing Practices During the Covid-19 Pandemic: A Systematic Literature Review

Čiković¹

2022

Balkans JETSS

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The emergence of the COVID-19 pandemic in early 2020 has left a mark in every industry and every sector globally. Its impact has been largely researched, measured, and evaluated. Current banking literature mainly focuses on the impact of COVID-19 on banks’ performance, efficiency, or profitability. However, studies on the impact of COVID-19 on banking marketing are limited. Therefore, this systematic review has the objective to fill in this gap and investigate the impact of COVID-19 on banking marketing practices. A systematic search of the online Scopus scientific database has been conducted, with no restrictions to language, date of publication, or study design. The keywords „BANK“, „MARKETING“ and „COVID-19“ have led to 20 papers published in Scopus-indexed journals. A total of 9 academic literature articles regarding banking marketing during the COVID-19 pandemic were identified and analyzed using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) principles. The findings of a total of 9 papers are presented in a narrative synthesis. The review aims to gain new insights into the impact of COVID-19 on the banking industry and especially on banking marketing. The main goal of this paper is to identify all the relevant published studies in this area thus far, as well as to present and analyze the findings regarding the impact of COVID-19 on banking marketing practices. Finally, specific literature gaps are identified, and suggestions and guidelines for future work are provided. However, there is a need for further studies at a later stage to understand the overall effect the COVID-19 pandemic had on banking marketing.

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Factors Influencing Bank Customers’ Orientations toward Islamic Banks: Indonesian Banking Perspective

Cited by 15 publications

References 102 publications

Analysis of Small Medium Enterprise’s Sukuk Investment Intention Through Financial Technology Securities Crowdfunding

Analysis of Small Medium Enterprise’s Sukuk Investment Intention Through Financial Technology Securities Crowdfunding

Untitled

Banking Marketing Practices During the Covid-19 Pandemic: A Systematic Literature Review

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