Factors Influencing Intention to Adopt Internet Banking by Postgraduate Students of the University of Ibadan, Nigeria

Omotayo, Funmilola Olubunmi; Ak, Adebayo

doi:10.4172/1204-5357.1000123

Cited by 13 publications

(14 citation statements)

References 51 publications

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“…Online banking has contributed massively to the modernisation of banking services which has transformed from a traditional banking channel to a digital channel. Online banking services such as balance enquiry, printing statements, fund transfers to other accounts and bill payments are becoming famous nowadays (Fo & Ak, 2015). The study conducted by Islam et al (2019b) in Bangladesh on electronic banking found that banking, like other sectors, has passed through many transformations from traditional banking to online banking.…”

Section: Literature Reviewmentioning

confidence: 99%

Customers' Opinions on Reasons for Using Online Banking: Experience of Customers in Tanzania

Sikira

2021

int.jour.sci.res.mana.

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Information technology has revolutionalised the banking industry with enormous benefits. However, there have been mixed perceptions on preferring online banking to traditional banking. These perceptions usually change over time because of deliberate efforts done by stakeholders. This study aimed to determine the opinions of customers on the reasons for using online banking services. In conducting this research, the study opted to use a case study research design. The study employed 60 CRDB Bank customers as its sample size. The study collected its data through primary data, by using a semi-structured questionnaire that allowed the collection of quantitative and qualitative data. The researcher employed content analysis through descriptions for qualitative data and simple descriptive statistics analysis through frequencies and percentages for quantitative data. The study found that most respondents (customers) use online banking because it saves time, offers instant feedback, is reliable, and is secure and convenient. The study recommends more awareness and understanding of online banking services to users to enjoy the enormous benefits of online banking services. Furthermore, customer support must be improved and ensure keeping promises related to solving customers' problems. The study recommends categorically further research on the contribution of mobile money to the reduction of income poverty

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Section: Literature Reviewmentioning

confidence: 99%

Customers' Opinions on Reasons for Using Online Banking: Experience of Customers in Tanzania

Sikira

2021

int.jour.sci.res.mana.

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“…Many of the previous studies have examined this variable as the most effective predictor of customer satisfaction because consumers rate their satisfaction based on the usefulness and power of an information system. A number of literatures find that perceived usefulness has a significant effect on intention to use ((Tun-Pin et al, 2019); (Putra & Baridwan, 2020); (Omotayo & Adebayo, 2015)  H_1 ∶ There is a significant effect of perceived usefulness on the intention to use peer-to-peer lending applications.…”

Section: Research Hypothesismentioning

confidence: 99%

Behavior Analysis of Using Fintech Peer-to-Peer (P2P) Lending Applications in DKI Jakarta with Intention of Using It as an Intervening Variable

Januar¹,

Mirza²

2021

theijbm

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is a service that exists because of the rapid development of technology. According to OJK (2017), the existence of fintech has the aim of being a solution for people who are reluctant to use conventional financial institutions due to complicated and time-consuming procedures. Among the many types of fintech, peer-to-peer lending is here as a solution to bring together lenders and loan recipients through an electronic system using the internet network. Based on the accumulated distribution of the loan amount in the January to March period in 2020, in which the Java region, especially in DKI Jakarta, experienced a high growth of 15%. Meanwhile, based on the accumulated number of borrower accounts, the Java region also experienced an increase in growth, including in DKI Jakarta by 16%. This means that the high demand of the people of DKI Jakarta for online lending (online credit), so that the fintech business, especially in the peer-to-peer lending section, is experiencing rapid development even though the fintech business is still new in the financial industry in Indonesia.Based on data from the OJK (2020), there are 161 fintech peer-to-peer lending companies in Indonesia that have been registered with the OJK. However, there are 151 companies domiciled in DKI Jakarta. This means that there is high competition for peer-to-peer lending fintech companies in DKI Jakarta, especially in the field of online lenders. So, it is interesting to study more deeply about the behavior of users of fintech peer-to-peer lending services in the form of online loans in DKI Jakarta, considering that not many researchers have conducted research on the behavior of online loan users. In determining the general description, the researcher conducted a pre-survey on 30 respondents / potential users of fintech peer-to-peer lending products in the form of online loan services in DKI Jakarta. Based on the results of the presurvey, it is known that the four main factors that make respondents / candidates use peer-to-peer lending fintech services are perceived usefulness, perceived ease of use, perceived trust, and perceived value. This is because of the 20 factors that determine individuals using peer-to-peer lending fintech services, these four factors have the most frequency of answering Yes. So that these four factors need to be studied more deeply which influence the behavior of using fintech peer-to-peer lending services in DKI Jakarta.In this study, the authors tested the technology acceptance model (TAM) theory, namely perceived usefulness and perceived ease of use, where these two factors have been widely used by previous research to predict acceptance of use in an ICT application, as well as adding the perceived trust and perceived value variables, where many previous studies used perceived trust and perceived value as an important factor to predict an intention to use ICT applications.

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“…It is explained that the ease of use of the nature of an innovation will directly affect the acceptance of the innovation (Fang, Chan, Brzezinski, & Xu, 2005). Additionally, simple, easy and user-friendly innovations such as the clarity of command and steps, simple content and visible graphical layouts significantly enhance the ease of use of the innovation and contribute in encouraging the adoption (Fo & Ak, 2015). Numerous researches proofed that the perceived ease of use of an innovation directly influences the acceptance and adoption towards internet banking.…”

Section: Perceived Ease Of Usementioning

confidence: 99%

“…There are various researches and studies that have identified that social norms played a vital role in affecting the adoption of internet banking. The results of the study conducted by Fo and Ak (2015) in Nigeria has indicated that the subjective norms factor is positively affecting the adoption of Internet banking by customers.…”

Section: Subjective Normsmentioning

confidence: 99%

“…There are various researches and studies that have identified that social norms played a vital role as one of the variables affecting the adoption of internet banking. The results of the study conducted by Fo and Ak (2015) in Nigeria has indicated that there is a positive relationship between the subjective norms factor and the internet banking adoption by customers. Puschel and Mazzon (2010) stated that there is a positive relationship between the subjective norm factor and the adoption of Internet banking.…”

Section: Relationship Between Subjective Norms and The Adoption Of Inmentioning

confidence: 99%

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Acceptance of Internet Banking among Consumers in Kota Damansara, Selangor, Malaysia

Selvanathan¹,

Krisnan²,

Jun³

2017

IJBM

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The main objective of the study is to identify and analyse on the factors affecting adoption of Internet banking by bank consumers. The factors being analysed in this study are security, subjective norms, perceived relative advantage, and perceived ease of use. The study was conducted to achieve the objectives which have been set in this research. The research findings indicate that there is a relationship between subjective norms and perceived relative advantage towards the adoption of Internet banking. Meanwhile, security and perceived ease of use shows not significant towards the adoption of Internet banking.

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Factors Influencing Intention to Adopt Internet Banking by Postgraduate Students of the University of Ibadan, Nigeria

Cited by 13 publications

References 51 publications

Customers' Opinions on Reasons for Using Online Banking: Experience of Customers in Tanzania

Customers' Opinions on Reasons for Using Online Banking: Experience of Customers in Tanzania

Behavior Analysis of Using Fintech Peer-to-Peer (P2P) Lending Applications in DKI Jakarta with Intention of Using It as an Intervening Variable

Acceptance of Internet Banking among Consumers in Kota Damansara, Selangor, Malaysia

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