Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

doi:10.17576/pengurusan-2019-57-02

Cited by 11 publications

(8 citation statements)

References 48 publications

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“…Sang Ryu and Murdock (2013) and Senali et al (2022) discovered a significant positive relationship between perceived usefulness and intention to use QR codes mobile payment. Other studies on QR code mobile payment have found a similar relationship between the two constructs (see for example Aris et al, 2022;Chang et al, 2021;Ibrahim et al, 2019;Türker et al, 2022). However, studies by Agardi et al ( 2022), Ozkaya et al (2015), Sukwadi et al (2022), andTang et al (2022) found an insignificant correlation between the two.…”

Section: Perceived Usefulnessmentioning

confidence: 76%

“…The TAM model has been widely used because it is simple, accurate, and can be applied to a wide range of information systems (Suhartanto et al, 2020;Venkatesh & Morris, 2000), and also because a significant proportion of studies use TAM, particularly in the QR code mobile payment (see, for example, A. Rosli et al, 2020;Aris et al;2022;Hajazi et al, 2021;Ibrahim et al, 2019).…”

Section: Literature Review Theory Of Acceptance Modelmentioning

confidence: 99%

“…A cornucopia of studies around the world, including in Malaysia, have investigated the intention to use QR code mobile payment in the past (see for example A. Rosli et al, 2020;Chen, 2018;Chuah & Balachandran, 2019;Hajazi et al, 2021;Hamzah et al, 2023;Ibrahim et al, 2019;Karim et al, 2020;Le, 2022;Lim et al, 2019;Musyaffi et al, 2021;Suebtimrat & Vonguai, 2021;Suo et al, 2022;Tu et al, 2022;Yan et al, 2021). However, there are differences in research determinants, measurement instruments, and samples, leading to mixed and contradictory results.…”

Section: Intentionmentioning

confidence: 99%

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Predicting intention to use QR code mobile payment among Malaysian Muslim millennials

Wan Nawang,

Syabil Nazhan Ahd.Moess

2023

JMIFR

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Financial transactions in the digital age have shifted from traditional to digital systems. With the proliferation of smartphones and the internet, cashless payments via smartphone or mobile payment system are becoming more popular. Quick Response (QR) code mobile payment is one of the cashless payment options available today. Using the extended theory of Technology Acceptance Model (TAM), this study investigates the intention of Malaysian Muslim millennials to opt for QR code mobile payment. The study was conducted as a cross-sectional study with a convenience sample. Data was collected through a questionnaire distributed via Google forms on various social media applications. Multiple linear regression analysis was used to analyse the data. The results showed that perceived usefulness, perceived risk, hedonic motivation, and performance expectancy have a significant influence on the intention of Malaysian Muslim millennials to use QR code mobile payment as a payment method. Perceived ease of use and social influence, on the other hand, were not predictors of intention to use QR code mobile payment. This study contributes to filling the gap in the literature on technology acceptance, digital payments, and consumer behaviour. At the same time, this study can serve as a basis for QR code developers and retailers to better understand and serve their customers, and for the government to integrate more QR code applications into many government-provided services.

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Section: Perceived Usefulnessmentioning

confidence: 76%

Section: Literature Review Theory Of Acceptance Modelmentioning

confidence: 99%

Section: Intentionmentioning

confidence: 99%

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Predicting intention to use QR code mobile payment among Malaysian Muslim millennials

Wan Nawang,

Syabil Nazhan Ahd.Moess

2023

JMIFR

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“…Bibliographic coupling was conducted using VOSviewer to address RQ(6), which revealed three clusters based on the similarity of the papers. The highly cited documents in cluster 1 was from Bailey et al (2017), Do et al (2019), Fan et al (2018), Hossain et al (2018), Humbani and Wiese (2019), Ibrahim et al (2019), Joseph et al (2018), Kumar and Palanisamy (2019), Shankar and Datta (2018) and Trachuk and Linder (2017). The theme of cluster 1 focuses on factors influencing m-payment adoption intention.…”

Section: Discussionmentioning

confidence: 99%

A Systematic Literature Review and Bibliometric Analysis on Mobile Payments

Kumar

Yadav

2022

Vision: The Journal of Business Perspective

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Mobile payments (m-payments) have become a way of life as it enables transactions without the need for physical cash. Systematic literature review (SLR) and bibliometric analysis are rare contributions in the field of m-payment research. The basis of this work is to explore and analyze the existing literature on m-payments. This article attempts to provide a holistic view on m-payment research. The current research article analyzes both peer reviewed and open access papers. The papers are selected from ScienceDirect, EBSCO and ProQuest databases for the time period 2007–2021. A total of 250 papers were chosen as a part of this study to conduct SLR and bibliometric analysis, out of which 62 relevant papers, published in 48 peer reviewed and open access journals, were taken for the final analysis. VOSviewer is used to carry out the bibliometric analysis. The bibliometric coupling helped in identifying three clusters: factors influencing m-payment adoption, consumer’s attitude towards m-payments and the effect of technological and behavioural factors on the adoption of m-payments. This study would help future researchers in gaining significant insights on the current status of the existing literature and assist in conducting a qualitative literature review.

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“…2016)Lai (2016),Ryu (2018),Teng et al (2018),Wong dan Mo (2019),Putritama (2019),Hu et al (2019),Chong et al (2019),Ibrahim et al (2019),Nangin et al (2020),Nanggala (2020), dan Abebe dan Lessa (2020). Perceived Usefulness memiliki nilai uji t sebesar 3,331 dan nilai signifikansi 0,001 yang menyatakan manfaat penggunaan memiliki hubungan signifikan positif terhadap niat adopsi fintech di Kota Batam.…”

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Analisis Pengaruh Brand Image, Trust, Security, Perceived Usefulness, Perceived Ease Of Use Terhadap Adoption Intention Fintech Di Kota Batam

Suprapto

Farida

2022

jesya

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Penelitian ini bertujuan guna mendapati pengaruh brand image, trust, security, perceived usefulness, dan perceived ease of use terhadap adoption intention fintech. Penelitian dijalankan dengan metode survei penyebaran kuesioner kepada 150 responden yang merupakan pengguna layanan fintech di mall Kota Batam dan diuji dengan SPSS versi 25. Penelitian didapati hasil yang menunjukkan brand image dan trust tidak berpengaruh terhadap adoption intention fintech, sedangkan security, perceived usefulness, perceived ease of use berpengaruh positif terhadap intention fintech.

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Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

Cited by 11 publications

References 48 publications

Predicting intention to use QR code mobile payment among Malaysian Muslim millennials

Predicting intention to use QR code mobile payment among Malaysian Muslim millennials

A Systematic Literature Review and Bibliometric Analysis on Mobile Payments

Analisis Pengaruh Brand Image, Trust, Security, Perceived Usefulness, Perceived Ease Of Use Terhadap Adoption Intention Fintech Di Kota Batam

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