Factors influencing recruitment and retention of professional nurses, doctors and allied health professionals in rural hospitals in KwaZulu Natal

Haskins, Lyn; Phakathi, Sifiso A.; Grant, Merridy; Horwood, Christiane

doi:10.1016/j.hsag.2016.11.002

Cited by 13 publications

(9 citation statements)

References 17 publications

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“…To attract nurses to rural practice, efforts need to be made to promote a community that becomes "home" for nurses and is attractive for individuals who have not grown up in rural areas (Kulig et al, 2009). Factors such as employment opportunities for spouses, more time with friends and family and community values are important to job satisfaction and should be taken into consideration when recruiting for rural hospitals (Haskins, Phakathi, Grant, & Horwood, 2017).…”

Section: Discussionmentioning

confidence: 99%

Nurses’ experiences of working in rural hospitals: An integrative review

2018

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Section: Discussionmentioning

confidence: 99%

Nurses’ experiences of working in rural hospitals: An integrative review

2018

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“…The scarcity of skilled health-care personnel, especially nurses, is one of the main challenges for the health sector of Bangladesh as merely five physicians and two nurses provide services per 10,000 people (Ministry of Health and Family Welfare, 2010). A nurse is a prime service provider in medical services and spends more time with patients compared to other medical personnel (Begum, 1998;Haskins et al, 2017). Therefore, nursing facilities influence perceptions of the health-care service.…”

Section: Nursing Facilitiesmentioning

confidence: 99%

“…Nursing facilities refer to the "delivery of safety care based on nursing standards which eventuate in patient satisfaction" (Mohamed and Azizan, 2015). Many studies have confirmed that nursing care contributes positively to service quality (Haskins et al, 2017;Mohamed and Azizan, 2015).…”

Section: Nursing Facilitiesmentioning

confidence: 99%

The effect of corporate social responsibility (CSR) health-care services on patients’ satisfaction and loyalty – a case of Bangladesh

Hossain

Yahya

Khan

2019

SRJ

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Purpose Although research on patient satisfaction and loyalty has grown rapidly, the literature on corporate social responsibility (CSR) health care and patient satisfaction and loyalty is scarce. This paper aims to examine the impact of CSR health care on patient satisfaction and loyalty in Bangladesh. Design/methodology/approach A quantitative study was performed, and data were collected using purposive sampling among 195 patients who used CSR health-care services from six public and private hospitals in Bangladesh. The data were analysed using structural equation modelling through the partial least square approach. Findings The study found a significant positive relationship between CSR health-care services and patient satisfaction and between patient satisfaction and loyalty at p < 0.01. Research limitations/implications The study provides insights into policymakers in the development of Bangladesh health sectors and CSR health-care activities. However, the results might not be generalisable due to the unavailability of a sample frame. Originality/value The study addresses the lacuna in the literature on CSR health-care practices of hospitals in Bangladesh from the perspective of patient satisfaction and loyalty.

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“…Recent statistics by the International Labour Organization (ILO) show that South Africa has less than one doctor and nurse per citizen (ILO, 2018). The migration of healthcare workers is currently fuelled by factors such as poor living and working conditions in rural areas (Haskins, Phakathi, Grant, & Horwood, 2017), community recognition (Ngilangwa & Mgomella, 2018), increased job demands and workloads (Jenkins, Gunst, Blitz, & Coetzee, 2017) and financial well-being (Coustas, 2019). Moreover, the migration of healthcare workers results in a shortage of skills (Clemens, 2007), which in turn constrains the delivery of services in public health institutions (George, Atujuna, & Gow, 2013).…”

Section: Introductionmentioning

confidence: 99%

A comparative analysis of the antecedents and consequences of employee satisfaction for urban and rural healthcare workers in KwaZulu-Natal province, South Africa

Tawana

Barkhuizen

Plessis

2019

SA j. hum. resour. manag.

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Orientation: The South African healthcare industry is facing significant challenges to retain quality healthcare professionals to deliver services in rural areas.Research purpose: The main purpose of this study was to compare the antecedents and consequences of employee satisfaction for healthcare professionals in urban and rural areas to establish if there are distinguishing factors that can better inform human resource (HR) management to improve job satisfaction and service delivery. KwaZulu-Natal province was chosen because of its number and proximity of rural and urban healthcare facilities.Motivation for the study: A holistic perspective, focusing on both urban and rural South African settings, on how the healthcare sector can retain healthcare workers through employee satisfaction and service delivery is lacking.Research approach/design and method: The research design for the study is a mixed-method sequential design. A quantitative survey using a structured questionnaire inclusive of the constructs such as work environment, work satisfaction, job satisfaction, employee retention and service quality was administered to a sample of urban and rural healthcare professionals in KwaZulu-Natal (N = 405). In addition, the researchers conducted three focus group discussions (N = 28).Main findings: The quantitative results showed that urban and rural sample groups differed significantly in terms of their satisfaction with work duties, compensation, career development, service delivery and turnover intentions. Communalism was found to play a major role in retention and quality of service delivery of healthcare professionals in rural settings.Practical/managerial implications: The findings of this study require from management to understand the differential factors between urban and rural settings in service quality and staff retention. Human resource practitioners are encouraged to understand the differentiators of job satisfaction and service delivery in an urban and rural context and develop conducive work environments that allow healthcare workers to execute their tasks effectively.Contribution/value-add: This study provides a unique perspective of the antecedents and outcomes of employee satisfaction for both urban and rural healthcare sector workers and indicates that context is important.

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Factors influencing recruitment and retention of professional nurses, doctors and allied health professionals in rural hospitals in KwaZulu Natal

Cited by 13 publications

References 17 publications

Nurses’ experiences of working in rural hospitals: An integrative review

Nurses’ experiences of working in rural hospitals: An integrative review

The effect of corporate social responsibility (CSR) health-care services on patients’ satisfaction and loyalty – a case of Bangladesh

A comparative analysis of the antecedents and consequences of employee satisfaction for urban and rural healthcare workers in KwaZulu-Natal province, South Africa

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