“…In addition, researchers called for more research on the enabling factors of applying electronic services (e.g. Masa'deh, et al, 2008Masa'deh, et al, , 2013aMasa'deh, et al, , 2013bAl-Dmour et al, 2015;Almajali & Maqableh, 2015;Kateb et al, 2015;Maqableh et al, 2015;Masa'deh, 2016;Tarhini et al, 2015;2016, 2017a, 2017bAlmajali & Al-Dmour, 2016;Alenezi et al, 2017;Aldmour et al, 2017;Khwaldeh et al, 2017;Mikkawi & Al-Lozi, 2017;Yassien & Mufleh, 2017;Tarhini et al, 2018;Al-Dmour et al, 2019), hence, future studies could examine a mediating effect of variables other than organizational learning capability such as employees' empowerment and organizational culture.…”