Factors influencing the adoption of internet banking in Oman: a descriptive case study analysis

Big TAM in Oman: Exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman

“…This result is consistent with the result of prior studies (Al-Sabbahh & Molla, 2004;Hain, Tootell, & Alcock, 2002;Khalfan, AlRefaei, & Al-Hajery, 2006;Lichtenstein et al, 2006;Sathye, 1999). If bank customers trust that the banks protect their privacy and personal information, other people cannot view their bank account information, the bank has the ability to detect fraud and information theft, and transactions are secure, they are more likely to adopt such online banking systems.…”

Internet banking diffusion: A country-level analysis

“…Perceptions of relative advantage, compatibility, trialability, risk, and complexity Wang et al (2003), Lee (2009), Lee et al (2011) Taiwan Computer self-efficacy, perceived ease of use, perceived usefulness, and perceived credibility/Security & privacy risk, financial risk, perceived benefit, attitude and perceived usefulness Rotchanakitumnuai and Speece (2003), Jaruwachirathanakul and Fink (2005) Thailand Trust, and Legal Support/Perceived usefulness, features of the website, education, income, internet experience, and gender Pikkarainen et al (2004) Finland Perceived usefulness, perceived ease of use, perceived enjoyment, information on online banking, and security and privacy Kolodinsky et al (2004) USA Relative advantage, complexity/simplicity, compatibility, observability, risk tolerance, and product involvement, income, assets, education, gender and marital status, and age White and Nteli (2004) UK Security, convenience, speed and timeliness of the service Eriksson et al (2005) Estonia Perceived ease of use, perceived usefulness, and trust Cheng et al (2006), Yiu et al (2007) Hong Kong Perceived usefulness, perceived ease of use, personal innovativeness, and perceived risk Khalfan et al (2006) Oman Ndubisi and Sinti (2006), Poon (2007) Malaysia Compatibility, complexity, and trialability/convenience of usage, accessibility, features availability, bank image, security, privacy, design, content, speed, and fees and charges Gan et al (2006) New Zealand Service quality, perceived risk factors, user input factors, employment, and education Mashhadi et al (2007), Sadeghi and Farokhian (2010) Iran Perceived usefulness, perceived ease of use, trust, self-efficacy, external influence, facilitating condition/convenience, accessibility, accuracy, security, usefulness, bank image Hernandez and Mazzon (2007) Brazil Advantage of control, lifestyle, image, subjective norm, self-efficacy, security and privacy, results demonstrability, and trialability AbuShanab et al (2007) Jordan Social influence, self-efficacy, and perceived trust Jahangir and Begum (2008) Bangladesh Perceived usefulness, ease of use, security and privacy Celik (2008) Turkey Perceived risk, perceived playfulness, Perceived usefulness, and perceived ease of use Reid and Levy (2008) Jamaica Trust, computer self-efficacy, perceived usefulness and perceived ease-of-use Qureshi et al (2008) Pakistan Perceived usef...…”

What obstruct customer acceptance of internet banking? Security and privacy, risk, trust and website usability and the role of moderators

“…It has many benefits over conventional banking such as 24 hours of service availability, ease of access, elimination of queues, reducing branch operating hours, etc. Hence, Internet banking helps to retain existing customers, advance customer's satisfaction, increase banks' market share, decreasing administrative and operational cost and improve banks' competitive positions (Almogbil 2005;Khalfan et al 2006). Despite the potential benefits that Internet banking offers to customers, the acceptance of its services have been limited and in many cases, fallen short of expectations (Bielski 2003).…”